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Correspondence December 2015

Please carefully read the following information concerning the language training standing offers.

  1. National Capital Region (NCR) (for all regions including the NCR, see part B)
    1. Period for January course registrations – from January 4 to March 25, 2016
      Given the fact that it is the holiday season, we are moving up the submission deadline for call-ups to provide suppliers with a more realistic timeline for starting the course. Therefore, the deadline to submit call-ups is Friday, December 11, 2015.

      This date affects the following work streams:

      1. Work stream 2 / session 10 – Full-time group training in English
      2. Work streams 3A, 3B, 3C, 3D / session 11 – Part-time group training in French on the offeror’s premises
      3. Work stream 5 / ;session 11 – Part-time group training in English on the offeror’s premises
  2. All regions including the NCR
    1. The Canada School of Public Service (CSPS)’s new email addresses now apply
      Our email addresses have been transferred to the addresses so you can now use:
        For more information on the Canada School of Public Service language training plans; and
        For any questions about language training quality assurance, click the link.
    2. New national contact person for the CSPS

      Effective immediately, the technical authority for Canada as a whole is David Forget. His contact information is available on our Contact us page.

    3. Self-assessment form for part-time training

      We would like to remind all the federal departments and agencies that they must use the most recent self-assessment questionnaire. It has been brought to our attention that many people are continuing to submit the old version that does not contain the grammar quiz. This poses difficulties because the first version results in much more subjective assessments and less accurate placement of students.

      Use this form instead found in Part 3.3 of the CSPS GCpedia page:

    4. Part-time learner’s training kit

      Our suppliers have informed us that many learners taking part-time training within the department do not consult the learner’s kit before starting. It is important for learners to read it beforehand because they must have an account at MyAccount (on the CSPS site), and it explains how to create an account. Without an active account, learners cannot access the training material. They need to refer to the kit to find out where to go to read the content after their registration has been confirmed. Learners are responsible for doing this before their training begins.

      The kit is available on the CSPS GCpedia page under section 3.2 (Information Kits for Learners):

      Department training coordinators should notify learners in Part-time training at the Department’s premise that, if they want to be able to access the activities and resources available on the CSPS website (e.g., audio exercises) during courses, they should bring their laptops to class or provide a room which has a computer with Internet access.

    5. Complaints about supplier performance

      Complaints about a supplier’s performance (under the Statement of Work), including the quality of teaching resources, must be sent directly to the Canada School of Public Service at the following address and not to the PWGSC generic address: That said, at first, we strongly recommend to learners to discuss the issue with the teacher and the pedagogical adviser.

    6. National strategy on language training

      Consultations on the national procurement strategy, which are now under way and will continue until the end of January 2016, will determine which services require the development of procurement tools to meet the training needs of federal departments and agencies.

    7. Renewal of Standing Offers (SO)

      PWGSC is currently working on the renewal of the SOs with the CSPS (technical authority). Other types of training will be added to the upcoming SOs issued, such as training outside working hours and on weekends, semi-private, distance and possibly immersion training. Federal departments and organizations will therefore have access to a wider range of second language training services as of 2017. We will keep you informed of progress.