Public Works and Government Services Canada

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Phoenix pay system issues

Report a problem with your pay and track our progress as we resolve these issues.

Phoenix pay system

Alert: Beware of scammers posing as members of Phoenix team

Recently, Public Services and Procurement Canada was informed that employees have been receiving calls from an alleged recovery agency about reimbursing overpayments. These individuals claim to be working with the Phoenix team and are looking to recover overpayments made to employees.

The Government of Canada is not using collection agencies to collect payments related to Phoenix. Overpayments will be recovered directly from employees’ pay cheques. If you have an overpayment you wish to repay, you may contact the Phoenix call centre to make arrangements.

If you receive a suspicious call from an agency claiming that you need to repay an overpayment, do not provide personal information such as your address, credit card or bank account number and do not make payment arrangements with this agency. If the fraudulent agency contacts you, please report it to your local police and to the Canadian Anti-Fraud Centre and discuss it with your departmental security officer, who will guide and advise you on how to protect your personal information.