Frequently Asked Questions

Have a question? We invite you to read the corporate FAQs below or to visit any of our subject specific FAQs.

Still can't find what your looking for? Try our A-Z index, Search, or Contact Us directly.

Compensation Web Applications - Questions

Technical issues with myKEY, Compensation Web Applications (CWA) or any online or computerized payment system can only be addressed by your department's Help Desk.

Questions regarding your pay, direct deposit, deductions, service buy back or withheld pay can addressed by contacting your compensation advisor.

Other issues can be directed to MaintenanceWebdePaie.PayWebMaintenance@tpsgc-pwgsc.gc.ca. Note that technical issues should not be reported to this address as they can only be handled by your departmental Help Desk.

If you are a compensation advisor requiring support, please direct your questions to your regional Public Services and Procurement Canada (PSPC) contact.

General - Frequently Asked Questions

Taxes / GST / Pension / Benefits

Jobs / Employment / Careers

Publications

Government Copyright

Publiservice / Government Intranet

More Frequently Asked Questions by Subject

Here you will find a list of our specific FAQ pages organized by subject:

Payments and Pension

Payments

Pension and Benefits for Federal Public Servants

Security

Buying and Selling

For Canadians

For Business

For Government

Property and Buildings

Translation, Terminology and Interpretation

Taxes / GST / Pension / Benefits

Where do I find information about income tax, GST credits, child tax credits or other tax related information?

For information on income tax, GST credits, child tax credits or other tax related information, please visit the Canada Revenue Agency (CRA) Web site.

How do I figure out what my public service pension will be?

For information on pay, pension or benefits, please visit

Jobs / Employment / Careers

How can I apply for a job with Public Services and Procurement Canada?

To apply for a job with PSPC, you must go through the Public Service Commission of Canada (PSC). The PSC is the agency responsible for most of the recruitment from outside the federal public service.

Where can I find electronic job offers?

The main electronic source for Government of Canada job offers is the Public Service Commission Job Bank.

How does a student find work within the government?

Students looking for employment may wish to visit:

  • the Federal Student Work Experience (FSWEP)
  • Co-operative Education and Internship program (COOP)
  • Research Affiliate Program (RAP)

Publications

Where can I obtain Government of Canada electronic publications?

The Publishing and Depository Services Directorate (PDSD) maintains a centralized collection of Government of Canada bibliographic information and electronic publications. Please visit Government of Canada Publications website.

Government Copyright

How do I apply for Crown Copyright clearance?

Departments and agencies are responsible for all matters related to Crown copyright and licensing of their publications. If you need copyright clearance for Government of Canada information, please contact the department or agency that created the information.

Please consult the Departments and agencies page to locate and obtain contact points.

Can I reproduce materials available within the PSPC web site?

Please consult the PSPC Terms and Conditions information related to Ownership and Usage of Content. Please consult the Departments and agencies page to locate and obtain contact points for all other departments.

Can I make a copy of a photo from a publication which was published by Public Services and Procurement Canada?

Please Contact us to obtain the permission to copy photos from PSPC publications. Please consult the Departments and agencies page to locate and obtain contact points for all other departments.

Publiservice / Government Intranet

How can I access the Publiservice site?

  • Managed by Service Canada, Publiservice provides on-line information sources and essential work tools to Government of Canada employees. Publiservice is only accessible to employees from within government departments.
  • Managed by PSPC, the PSPC Government Portal (PSPC@Publiservice) provides on-line information sources and essential work tools to all Government of Canada employees wishing to do business with PSPC. PSPC@Publiservice is only accessible to employees from within government departments.