Conflict Management and Alternative Dispute Resolution (ADR) Services

The Conflict Management and ADR Services Group offers a range of options for managing conflict and resolving disputes - from providing advice and coaching in managing conflict, to facilitating voluntary processes for the resolution of disputes.

Parties are encouraged to attempt to reach a solution through discussion and negotiation before seeking more formal options. (Many contracts require that the parties attempt to resolve a dispute through alternative dispute resolution processes). Should negotiation and facilitated discussion fail to result in satisfactory agreement, parties may agree to enter into mediation. The Contract Conflict Resolution Board (CCRB arbitration boards) may also be an option. The most appropriate method to resolve any given dispute can only be chosen after a careful assessment of the facts and circumstances of the case. In making this evaluation, one must consider the interests of the parties, the nature of the dispute and any statutory or policy restrictions governing the use of a particular dispute resolution process.

The consensual nature of most dispute resolution methods requires that the choice of process be made jointly by all parties. It is the ability of the parties to agree to which dispute resolution process best fits the case at hand that will improve the quality of and access to justice. Acceptable settlements, which may not be available through the litigation process, can be developed by the parties when using an ADR process.

PWGSC's Conflict Management and ADR Services Group is committed to:

• Working with parties to
  • use best efforts to prevent disputes from arising
  • resolve disputes quickly at the lowest level possible
• Helping parties to come up with workable solutions and agreements
• Offering neutral services by professional ADR Practitioners

For further information, or to make use of these services, contact:

Diane Mainville, Manager, Conflict Management and ADR Services
Tel: 819-956-0022 Fax: 819-956-6402
Diane.mainville@tpsgc-pwgsc.gc.ca