How we did this month—2024

View the most recent monthly client call statistics from the Government of Canada Pension Centre.

The Pension Centre’s service standard to answer telephone calls is within 180 seconds. However, please note that circumstances beyond their control may result in longer wait times occasionally.

January

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in January.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of January
Date Total calls Number of calls answered within 180 seconds
January 1 to 5, 2024 1,534 1,309
January 8 to 12, 2024 2,463 2,113
January 15 to 19, 2024 2,490 1,990
January 22 to 26, 2024 2,500 2,029
January 29 to February 2, 2024 3,323 2,679

Average call wait time January 2024

The table that follows show the weekly average wait time for clients calling the Pension Centre in January.

Average wait time for each week of the month of January
Date Average wait time (seconds)
January 1 to 5, 2024 65
January 8 to 12, 2024 69
January 15 to 19, 2024 100
January 22 to 26, 2024 86
January 29 to February 2, 2024 88

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