How did we do this month
The Government of Canada Pension Centre (Pension Centre) sets its service level standard to answer telephone calls within 180 seconds. However, it must be recognized that there will be occasions when circumstances beyond their control will result in longer periods of wait time.
How many calls did the Pension Centre answer this month within 180 seconds
Here are the statistics, broken down by week, for the amount of calls that were answered within 180 seconds.
Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month
|Date||Total calls||Number of calls answered within 180 seconds|
|Dec. 4 to 8, 2017||2,353||1,932|
|Dec. 11 to 15, 2017||2,110||1,723|
|Dec. 18 to 22, 2017||2,309||1,827|
|Dec. 25 to 29, 2017||788||658|
What is the average wait time when you call the Pension Centre
Here you will find the average wait time for the month when calling the Pension Centre.
Table 2: Average wait time for each week of the month
|Date||Average wait time (seconds)|
|Dec. 4 to 8, 2017||65|
|Dec. 11 to 15, 2017||75|
|Dec. 18 to 22, 2017||114|
|Dec. 25 to 29, 2017||70|
- Date modified: