Service standard results

Below you will find our latest Service standard results.

June 2018
Service (Goal) Number
completed
Percentage
met
Target
Initial payments to retired members (30/45 days) 327 97% 96%
Initial payments to survivors (30 days) 102 97% 96%
Pension benefit division payments (120 or 45 days) 19 95% 90%
Transfer value payments (45 days) 185 98% 96%
Return of contribution payments (30 days) 209 98% 96%
Pension benefit division estimates (5 days) 57 93% 90%
Pension estimates—in writing (5 days) 738 96% 90%
Pension estimates—over the phone (Immediately) 547 100% 96%
Pension benefit options statements (5 days) 708 95% 90%
Service buyback estimates—in writing (5 days) 39 92% 90%
Service buyback estimates—over the phone (Immediately) 40 100% 96%
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