Service standard results

Below you will find our latest Service standard results.

November 2017
Service (Goal) Number
completed
Percentage
met
Target
Initial payments to retired members (30/45 days) 296 97% 96%
Initial payments to survivors (30 days) 105 99% 96%
Pension benefit division payments (120 or 45 days) 15 100% 90%
Transfer value payments (45 days) 176 96% 96%
Return of contribution payments (30 days) 166 98% 96%
Pension benefit division estimates (5 days) 69 100% 90%
Pension estimates—in writing (5 days) 1,105 94% 90%
Pension estimates—over the phone (Immediately) 583 100% 96%
Pension benefit options statements (5 days) 1,058 94% 90%
Service buyback estimates—in writing (5 days) 45 96% 90%
Service buyback estimates—over the phone (Immediately) 27 100% 96%
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