Service standard results
Below you will find our latest Service standard results.
| Service (Goal) | Number completed |
Percentage met |
Target |
|---|---|---|---|
| Initial payment to retired members (30/45 days) | 262 | 100% | 96% |
| Initial payments to survivors (30 days) | 85 | 98% | 96% |
| Pension benefit division payments (120 or 45 days) | 15 | 100% | 90% |
| Transfer value payments (45 days) | 168 | 98% | 96% |
| Return of contribution payments (30 days) | 92 | 100% | 96% |
| Pension benefit division estimates (5 days) | 64 | 91% | 90% |
| Pension estimates—in writing (5 days) | 920 | 97% | 90% |
| Pension estimates—over the phone (Immediately) | 1,018 | 100% | 96% |
| Pension benefit options statements (5 days) | 721 | 96% | 90% |
| Service buyback estimates—in writing (5 days) | 62 | 100% | 90% |
| Service buyback estimates—over the phone (Immediately) | 33 | 100% | 96% |