Sales and Service Network

National Master Standing Offer
EZ107-060001/001/VAN to EZ107-060001/006/VAN
Desktop and Network Printers   including Accessories, Supplies and Services

Offeror's Sales and Service Network

A.21 Sales and Service Network

National/Regional Requirements: Canada requires delivery and service throughout Canada, excluding CLCA areas. In this Standing Offer, the regions where delivery and Warranty Services are required are defined as follows:

(i) Pacific Region: British Columbia

(ii) Western Region: Alberta, Saskatchewan and Manitoba

(iii) Capital Region: the area within a radius of 100 km from Ottawa, Ontario

(iv) Central Region: the provinces of Quebec and Ontario, excluding the Capital Region

(v) Atlantic Region: the provinces East of Quebec

For requirements with delivery points in parts of Canada not covered within these regions (i.e., CLCA areas, which include the Yukon, NWT, Nunavut, and other areas), other sourcing methods will be used.

(b) Number of Sales Outlets: The Offeror must maintain a minimum of five (5) sales outlets, with at least one (1) outlet in each of the Pacific, Western, Central, Capital and Atlantic regions. The Offeror may satisfy this requirement itself or through its Authorized Agents or subcontractors.

(c) Number of Service Outlets: The Offeror must also be able to provide the Warranty Services described in the Resulting Contract clauses by maintaining, at a minimum:

(i) Three (3) service outlets in EACH of the Western and Central regions, and

(ii) Two (2) service outlets in EACH of the Pacific, Atlantic and Capital regions.

The Offeror may satisfy this requirement itself or through its Authorized Agents or subcontractors. Also, the Offeror may provide a single toll-free Maintenance Dispatch Number or a separate telephone number for the service outlets in each region.

(d) Sufficiency of Sales and Service Outlets: The Contracting Authority may, at any time during the Standing Offer Period, verify that sales and service outlets are available (and sufficiently staffed) nationally to make deliveries and provide Warranty Services within the time frames set out in the Resulting Contract clauses. Sales outlets are defined as providing representation, through either employees, agents, or subcontractors, in the applicable region, familiar with the terms and conditions of the National Master Standing Offer as well as with the Offeror's pricing and the technical details of the offered printers, and able to communicate this information to Authorized Users. The main deliverable required from a Sales outlet is the ability to assist an Authorized User, if requested, with the determination their requirement; with the interpretation of product information, and with the placement of the subsequent call-up, in accordance with the terms of the agreement. The Sales outlets may be asked to provide pre-sales assistance on-site and this option is to be available to the client should the need arise and the specific requirement warrants such service.

(e) Sales Outlets and Service Outlets: A single outlet may provide both sales and service. The Offeror has identified its sales and service outlets in its offer and acknowledges that these sales and service outlets will be posted on the IPMG website. The Offeror must inform the PWGSC Contracting Authority, in writing, of any changes in the list of sales and service outlets during the Standing Offer Period. The Offeror must submit changes to the list, in the format prescribed by the Contracting Authority, for posting on the IPMG website and any ePurchasing sites.

(f) Status of Sales and Service Outlets as Subcontractors or Authorized Agents: Any sales or service outlets not owned and operated by the Offeror will be considered subcontractors under this Standing Offer and under any Call-ups against this Standing Offer, unless the operator of the sales and/or service outlet has also been designated by the Offeror as an Authorized Agent (in which case the Authorized Agent will act on the Offeror's behalf and can be contacted directly to make Call-ups).

(g) Receipt of Payment by Authorized Agent: Canada is entitled to forward payment for contracts under this Standing Offer to the Offeror or to its Authorized Agent that performed the work. Receipt by the Authorized Agent of payment for any Call-up performed by that Authorized Agent on behalf of the Offeror will be deemed to be receipt by the Offeror of such payment.

(h) Offeror Responsibility: Any subcontracting or agency relationship (through which the subcontractor or Authorized Agent performs contractual obligations on behalf of the Offeror) does not amend, diminish or modify any of the responsibilities of the Offeror under this Standing Offer. The Offeror agrees and understands that it is the responsibility of the Offeror to ensure that all of its Authorized Agents and subcontractors conform to the terms and conditions of the Standing Offer and complete any Call-ups in accordance with their terms and conditions. If an Authorized Agent or subcontractor fails to fulfill the obligations of any Call-up, the Offeror must, upon written notification from the PWGSC Contacting Authority, immediately complete and fulfill those obligations directly at no additional cost to Canada.