Benefits for Retired Members
June 2011 - Section 1

Public Service Pension Centre - Contact Information

The Pension Centre can be reached by telephone, facsimile, or mail. All pension related inquiries, including those related to the Public Service Health Care Plan and the Pensioners' Dental Services Plan, should be referred to the Pension Centre (See Section 9 for information concerning the Public Service Health Care Plan and Section 10 for information concerning the Pensioners' Dental Service Plan.)

There are several ways of communicating with us. Consult our Contact Us - Public Service Pension Centre page for further information.

When contacting the Pension Centre, always include your:

• pension number;
• surname, first name and initials;
• address, including postal code;
• telephone number, including area code.

It is important that you keep us informed of your current address. If you cannot be located, your pension may be temporarily suspended or you may not receive important information that is sent to pensioners from time to time. When moving, you may notify us in writing. Make sure you sign your change of address letter or post card and forward it to us before the first of the month for which you want us to make the change. You can also telephone us with the information.

If you move to another province or another country, please contact the Pension Centre since the change may affect your medical insurance coverage and income tax.

To help us address your inquiry quickly, please include your pension number in all correspondence. In some instances we may be able to reply by telephone if you provide your telephone number.

Confidentiality of Information

All information contained in our files is protected under the Privacy Act and may only be discussed with the person receiving the benefits. If you wish us to provide information to someone else, prior written consent from you is required.