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SAM 1-6
This document has been modified. The changes are identified by a vertical line "|".
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Section : INQUIRIES
Subsection :
CONTENT
All inquiries concerning the content of this manual should be directed to:
Pension Policy and Advisory Services
Pension Services Directorate
Compensation Sector
Accounting, Banking and Compensation Branch
Public Works and Government Services Canada
| Ottawa ON K1Z 7P8
| Telephone: 613-954-3074
| Facsimile: 613-946-3700
INQUIRIES
| Requests for information regarding general inquiries should be directed to the applicable Public Works and Government Services Canada (PWGSC) Compensation Services Office at the following telephone numbers or email addresses:
ATLANTIC REGION -- Halifax
902-426-5474
902-426-2198
902-426-9664
902-426-5519
NATIONAL CAPITAL REGION -- Ottawa
Application and Program Support
Telephone: 613-952-0484
Facsimile: 613-952-9809
| [Content that is no longer valid has been deleted.]
ONTARIO REGION – Toronto
416-512-5266
416-590-8249
PACIFIC REGION -- Vancouver
Compensation Client Inquiry System
Telephone: 604-666-8685
QUEBEC REGION -- Montreal
Telephone: 514-496-3523
Facsimile: 514-496-5891
Email: QueServConsultNiveau1Mtl.QueLevel1AdvisoryMtl@tpsgc-pwgsc.gc.ca
WESTERN REGION -- Edmonton
Advisory Officer Assistance
Telephone: 780-497-3964
Facsimile: 780-497-3525
House of Commons and Senate
Telephone: 613-957-9746
Facsimile: 613-952-9809
Public Service Pension Centre (Pension Centre)
| For any pension questions related to a specific employee, compensation advisors/employer representatives can contact the Pension Centre using the active members contact information at Pension Centre - Contact Us.
| Employer Support Services
- | Compensation managers of departments, agencies and Crown corporations using the Regional Pay System (RPS) can contact the Employer Support Services for their general pension questions, or any pension related corporate issues such as work force adjustment situations or labour relations cases.
- | Employer representatives of agencies, Crown corporations and territorial governments not using the RPS may direct their questions related to pension data reporting and any general pension related questions to the Employer Support Services.
| Employer Support Services Contact Information
| Telephone number (toll free): 1-877-427-1510
| Telephone teletype (TTY): 0-506-533-5990
| Facsimile: 1-418-566-2757
| Correspondence
| All pension related correspondence pertaining to a plan member’s account should be sent to:
| Public Works and Government Services Canada
Public Service Pension Centre - Mail Facility
PO Box 8000
Matane QC G4W 4T6
| Any general correspondence not pertaining to a plan member’s account should be sent to:
| Public Works and Government Services Canada
Public Service Pension Centre
Employer Support Services - Mail Facility
PO Box 9000
Matane QC G4W 0C6
The Pension Centre (Shediac) may also be contacted via email:
- Eastern Region (Quebec and Atlantic Canada): Pensions.Est-Supn.Eastern@tpsgc-pwgsc.gc.ca
- National Capital Region (NCR): Pensions.RCN-Supn.NCR@tpsgc-pwgsc.gc.ca
- Ontario/Western Regions (Ontario, other than the NCR, and including MB, SK, AB, BC, Territories and Outside Canada): Pensions.OntarioetOuest-Supn.OntarioWestern@tpsgc-pwgsc.gc.ca
- Pension Transfer Agreement (PTA):
sheaccordsdetransfert.shepensiontransferagreements@tpsgc-pwgsc.gc.ca - Account Integrity Section:
sheintegritedescomptes.sheaccountintegrity@tpsgc-pwgsc.gc.ca - Transfer Value (TV): shevaleurdetransfert.shetransfervalue@tpsgc-pwgsc.gc.ca
- Pension Benefits Division (PBD):
shepartagedesprestations.shepensionbenefitdivision@tpsgc-pwgsc.gc.ca
Last Update: December 2011
