General Inquiry

Your questions and comments are important to us and we will address your concerns as quickly as possible.

Disclaimer

For reasons of security and privacy, please do not send any personal information such as your Social Insurance Number (SIN), home or business address, or departmentally-assigned case or file numbers. In addition, we cannot forward e-mail messages on your behalf and cannot accept and process changes of address.

To send us an e-mail, please complete the following form.

Contact Information

Your Inquiry

   

Note: Personal information collection statement

All personal information created, held or collected by this department is protected under the Privacy Act. This means that you will be informed of the purpose for which it is being collected and how to exercise your right of access to that information. You will be asked for your consent where appropriate.

The personal information you include in an inquiry may be used to prepare a reply. Such information may also be used for statistical, evaluation and reporting purposes. The information is included in the personal information PSPC PCU 702 – Federal pension administration. The information may be shared with programs and activities of the federal public service should your inquiry pertain to a specific program or activity of the department. In such cases, the information is included in the personal information bank of the program or activity.

The transmission of this information is not secure so sensitive personal information, such as your Social Insurance Number, should not be included in your message.

Privacy inquiry

Questions, concerns, or complaints regarding the administration of the Privacy Act and privacy policies may be directed to the departmental Privacy Coordinator by email to AIPRP.ATIP@tpsgc-pwgsc.gc.ca; or by calling 819-956-1820, or writing to:

Privacy Coordinator
Access to Information and Privacy
11 Laurier
Gatineau (QC)
K1A 0S5

If you are not satisfied with our response to your privacy concern, you may wish to contact the Office of the Privacy Commissioner of Canada by email at info@priv.gc.ca or by telephone at 1-800-282-1376.

Service Standards

The timeframes indicated are service levels set by the Employer Support Services' section of the Pension Centre. However, it must be recognized that there will be occasions when circumstances beyond their control will result in longer periods of time being necessary to process the request.

  • Telephone messages will be returned within 48 hours (two working days) of initial call.
  • Web inquiries will be processed within five business days.