Phoenix pay system issues
Public Services and Procurement Canada is working tirelessly to resolve all pay issues as quickly as possible.
Public service pay dashboard: January 2017
|Pay overview (all government)|
|Regular pay cheques issued||Extra-duty payments issued||Total number of payments issued|
|Pay date of January 11, 2017||320,863||41,248||359,646|
|Pay date of January 25, 2017||320,086||35,084||363,329|
|Total year-to-date (2017)||640,949||77,052||722,975|
|Public Service Pay Centre service standards (46 departments and agencies)|
(business days)Footnote 1
|Percentage of transactions
meeting service standards (%)
to reach steady stateFootnote 2
|New hires - benefits||20||22||Spring|
|Return from leave||20||24||Spring|
(e.g., assignment at level, exchange of information between third parties)
|Number of unprocessed transactions past service standard: Approximately 290,000
(estimated pay centre processing capacity going forward is at least 100,000 transactions per month)
Employees missing pay can get emergency salary advances and priority payments from their departments/agencies.
Services and information
Understand how Phoenix-related issues may affect your 2016 tax slips.
Begin the process to repay overpayments you have received to avoid potential income tax implications.
Find out what to do if you are not getting paid or getting paid incorrectly.
Learn about the measures and steps we have taken to address employee pay system issues during the transition to the new pay system.
Questions and answers related to employee personal information on the new pay system.
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