Phoenix pay system issues

Public Services and Procurement Canada is working tirelessly to resolve all pay issues as quickly as possible.

Services and information

Public Service Pay Centre update

Get monthly updates about Public Service Pay Centre activities and service standards

Phoenix feedback

Report a pay issue or a problem with the pay system, Phoenix

Claim for out-of-pocket expenses

Submit a claim for out-of-pocket expenses caused by incomplete or inaccurate pay

Recoverable advance for social benefits

Submit a claim to request a recoverable advance for a decrease in income social benefits or other financial hardship

Reimbursement for tax advice

Claim expenses for tax advice on your 2016 or 2017 income tax returns

Year-end and tax slips for 2016

Understand how Phoenix-related issues may affect your 2016 tax slips

Tax and repayment information for employees

Learn how to repay overpayments and salary advances and how these may affect your taxes

Get help with Phoenix-related pay issues

Find out what to do if you are not getting paid or getting paid incorrectly

Measures undertaken to address pay issues

Learn about the measures and steps we have taken to address employee pay system issues during the transition to the new pay system

Privacy and the Phoenix pay system

Questions and answers related to employee personal information on the new pay system

What we are doing

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