Phoenix pay system issues

Public Services and Procurement Canada is working tirelessly to resolve all pay issues as quickly as possible.

Public service pay dashboard: January 2017

Pay overview (all government)
  Regular pay cheques issued Extra-duty payments issued Total number of payments issued
Pay date of January 11, 2017 320,863 41,248 359,646
Pay date of January 25, 2017 320,086 35,084 363,329
Total year-to-date (2017) 640,949 77,052 722,975
Public Service Pay Centre service standards (46 departments and agencies)
  Service standard
(business days)Footnote 1
Percentage of transactions
meeting service standards (%)
Estimated timeframe
to reach steady stateFootnote 2
Promotions 30 16 Summer
New hires - benefits 20 22 Spring
Termination 20 25 Spring
Disability 20 22 March–April
Parental leave 20 22 February–March
Return from leave 20 24 Spring
Acting 30 7 Spring
Employee transfer 45 27 Spring
(e.g., assignment at level, exchange of information between third parties)
20 40 Summer
Number of unprocessed transactions past service standard: Approximately 290,000
(estimated pay centre processing capacity going forward is at least 100,000 transactions per month)
Important notes:

Employees missing pay can get emergency salary advances and priority payments from their departments/agencies.

Services and information

Year-end and tax slips for 2016

Understand how Phoenix-related issues may affect your 2016 tax slips.

Tax and repayment information for employees

Begin the process to repay overpayments you have received to avoid potential income tax implications.

What to do if you are having pay issues

Find out what to do if you are not getting paid or getting paid incorrectly.

Measures undertaken to address pay issues

Learn about the measures and steps we have taken to address employee pay system issues during the transition to the new pay system.

Privacy and the Phoenix pay system

Questions and answers related to employee personal information on the new pay system.


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