Lost or Stolen Cheque

The following information is intended to help you understand the steps that need to be taken if your cheque becomes lost or stolen.

You may want to know...

Where do I look to see the status of my cheque?

In order to see the status of your cheque, or your pay stub to see if the cheque was indeed issued, log into your Compensation Web Applications (CWA) - (available on Government of Canada network only) using your myKEY.

Who do I contact if I discover my cheque is lost or stolen?

For a lost or stolen cheque, contact the Pay Centre immediately.

What information/documentation will I need to provide?

If your cheque was lost or stolen, you will need to fill out and provide an Undertaking and Indemnity Form 535 - (available on Government of Canada network only) and an Affidavit – Form 540 - (available on Government of Canada network only) to the Pay Centre.

For direct deposit payments that were not received an Undertaking and Indemnity Form 536 - (available on Government of Canada network only) must be completed and provided to the Pay Centre.

Forms should be completed and faxed to the Pay Centre along with a completed Pay Action Request (PAR) Form.

How long will it take for my cheque to be re-issued?

A replacement cheque will be issued in about two weeks time.

Can I receive an emergency salary advance to replace a lost or stolen cheque?

An Emergency Salary Advance cannot be issued to replace a lost or stolen cheque.

Where can I get more information on emergency salary advances?

For further information you can consult the Treasury Board's Emergency Salary Advance page.