Public Service Pay Centre update

As of July 26, 2017

Explanatory Note for July Dashboard

Transactions beyond normal workload

246,000

228,000

0

June 28, 2017

July 26, 2017

Target

Details on transactions beyond normal workload

Details on Transactions beyond normal workload

These numbers represent the total number of transactions the Public Service Pay Centre is dealing with that are above and beyond the estimated normal workload of 80,000 transactions per month. Eventually, the goal is to have zero transactions beyond our normal workload. Note that these numbers have been rounded for clarity and represent transactions with a financial impact.


Public Service Pay Centre work flow
 

71,000

89,000

 
 

Total transactions received June 29 to July 26

Total transactions processed June 29 to July 26

 

When the number on the left is smaller than the number on the right, the number of outstanding transactions beyond normal workload decreases.

Details on Public Service Pay Centre workflow

Details on Public Service Pay Centre work flow

These numbers refer to the number of new transactions that were received by the Public Service Pay Centre between June 29 and July 26, as well as the number of transactions that were processed during the same time period. Note that numbers have been rounded for clarity.


% of transactions processed within service standards

36%

35%

95%

June 28, 2017

July 26, 2017

Target

Details on % of transactions processed within service standards

Details on % of transactions processed within service standards

Service standards vary between 20 and 45 days, depending on the type of transaction being processed. This is because some transactions are more complex than others. Transactions relating to maternity or parental leave as well as disability transactions (20 days each) continue to meet their service standards of being completed within the 20 days, 95% of the time.

Note: Until we get closer to achieving steady state, the overall service standard reported will fluctuate. This is because of our focus on pursuing a one-employee / one-pay-file approach to allow us to more seamlessly implement pay changes stemming from collective agreements. These fluctuations in service standards do not affect our progress towards reducing the transactions that are beyond our normal workload.

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