Public Works and Government Services Canada
www.pwgsc.gc.ca
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Public Service Pension Centre - Pension Operations
DIRECTOR
Director, Pension Operations
Lucy St-Jean
506-533-8176
Business Management Assistant
Cheryl LeBlanc
506-533-5216
Administrative Assistant
Marie-Michelle Vienneau
506-533-5533
MANAGER
Manager, Pension Client Services - A
Adeline Matchett
506-533-5637
Business Management
Assistant Suzanne Bastarache 506-533-5681
Assistant Suzanne Bastarache 506-533-5681
Manager, Pension Client Services - B
Kim Stevens
506-533-5897
Administrative Assistant
Catherine Stymiest
506-533-5241
Manager, Operational Support Services
Brenda Teed
506-533-5170
Business Management
Assistant Debbie Gallant 506-533-8734
Assistant Debbie Gallant 506-533-8734
EXECUTIVE ADVISORY SERVICES
Inquiries pertaining to Executives: statement of pension and benefits, retirement or related work activities, survivor benefits, status of an election, election payment defaults and balance owing.
Senior Advisor
Doris Pellerin
506-533-5574
Advisor
Charline Vautour
506-533-5485
APPRENTICESHIP PROGRAM
(Pension Client Services - A)
Chief
Thérèse Cleven
506-533-5786
Team Leader
André Leclerc
506-533-5921
CONTRIBUTOR SERVICES
(Pension Client Services - A)
Status of an election, election payment defaults and balance owing.
Chief (Unit 11, 12, 13, 14)
Chantal Vautour
506-533-5977
Chief (Unit 18 & 20)
Thérèse Cleven
506-533-5786
Team Leader - Unit 11
Gail Wright
506-533-5471
Team Leader - Unit 12
Roberta Landry
506-533-5196
Team Leader - Unit 13
Roger Lirette
506-533-5206
Team Leader - Unit 14
André Leclerc
506-533-5921
Team Leader - Unit 18
Rosella Gaudet
506-533-5896
Team Leader - Unit 20
Daniel Gallant
506-533-5968
PENSION PORTABILITY SERVICES
(Pension Client Services - A)
Process pension transfers, pension benefit division (PBDA) estimates, pension benefit division payment.
Chief
Cindy Michelle LeBlanc
506-533-8255
Team Leader - Pension
Transfer Agreements Liane Landry 506-533-5184
Transfer Agreements Liane Landry 506-533-5184
Team Leader - Pension
Benefit Division Heather Middleton 506-533-8758
Benefit Division Heather Middleton 506-533-8758
EMPLOYER SUPPORT SERVICES
(Pension Client Services - A)
Chief
Lise-Anne Léger
506-533-5686
Team Leader Account
Integrity Services Dorice Vautour 506-533-5360
Integrity Services Dorice Vautour 506-533-5360
Team Leader Post-Pension
Data Correction Project Marie-France Arsenault 506-533-5466
Data Correction Project Marie-France Arsenault 506-533-5466
POST-RETIREMENT COUNSELING SERVICES
(Pension Client Services - B)
Statement of pension and benefits and the contact centre for pensioners.
Chief
Donna Gallant
506-533-5627
Team Leader - Unit 8
Ivan Jefferies
506-533-5512
Team Leader - Unit K
Tracy MacLeod
506-533-5049
RETIREMENT COUNSELING SERVICES
(Pension Client Services - B)
Retirement or related work activities and survivor benefits.
Chief
Eveline LeBlanc
506-533-5545
Team Leader - Unit 2
Janice M. Leger
506-533-5586
Team Leader - Unit 3
Monique Desprès
506-533-5881
Team Leader - Unit 4
Marc Diotte
506-533-5667
Team Leader - Unit 5
Janice M. Cormier
506-533-5286
Team Leader - Unit Q
Cathy Carter
506-533-5762
PRE-RETIREMENT COUNSELING SERVICES
(Pension Client Services - B)
Retirement or related work activities and survivor benefits.
Chief
Liette Mallet-Bernard
506-533-5166
Team Leader - Unit N
Serge Melanson
506-533-8622
Team Leader - Unit P
Carole Doiron
506-533-5795
Team Leader - Unit R
Denis Poirier
506-533-8738
INSURANCE SERVICES
(Pension Client Services - B)
Chief
Joanne Foster
506-533-5628
Team Leader
Sylvie Gaudet
506-533-5894
ACCOUNTING AND DEBT RECOVERY SERVICES
(Operational Support Services)
Negotiables deposited and receipts issued, refunds, expenditure corrections, third party remittances for pension deductions, pension cheque intercepts, cancellations, re-directs.
Chief
Cheryl Vautour
506-533-5784
Team Leader
Francine Archibald
506-533-5690
Team Leader
Alice Gauvin-Cormier
506-533-5522
Team Leader
Jerry Lagacé
506-533-8748
OUTREACH SERVICES
(Operational Support Services)
Chief
Marlene Cullen-LeBlanc
506-533-5974
Client Liaison Officer
Jennifer Mew
506-533-5666
Group Team Assistant
Francine Léger
506-533-5711
GENERAL E-MAIL ADDRESSES
Accounting
Sheaccountingcontributions@tpsgc-pwgsc.gc.ca
Eastern
SHE.SupnEastern@tpsgc-pwgsc.gc.ca
NCR
SHE.SupnNCR@tpsgc-pwgsc.gc.ca
Ontario, Western and Outside Canada
SHE.OntarioWestern@tpsgc-pwgsc.gc.ca
Pension Transfer
SHE.PensionTransferAgreements@tpsgc-pwgsc.gc.ca
Transfer Value
SHE.Transfervalue@tpsgc-pwgsc.gc.ca
Pension Benefit Division
SHE.PensionBenefitDivision@tpsgc-pwgsc.gc.ca
Insurance
SHE.Insurance@tpsgc-pwgsc.gc.ca
Outreach Services
SHEOutreachservices@tpsgc-pwgsc.gc.ca
