Pension Modernization Project Strategic Business Focus

To provide best practice pension administration services to all active and retired plan members, employers, sponsors, and administrators by:

• maintaining a client focus and providing members with flexible self-service and on-line options for common inquiries and transactions;
• providing employers with self-service and on-line options for common inquiries and transactions;
• providing ongoing access to expert customer service representatives and employer service representatives;
• providing accurate, consistent and timely processing of all transactions and payments within clearly defined service level standards;
• achieving and maintaining operational efficiency through automation, simplified administration processes, financial and management controls;
• maintaining a seamless information flow by linking data sources, integrating systems, and building business logic and rules into the applications; and
• providing sustainable systems that serve operational objectives and provide users with valuable working tools.

Last Update: November 2009