Responding to access to information or privacy requests

The Access to Information Act provides Canadian citizens and permanent residents, all individuals as well as all corporations present in Canada, with the right of access to records under the control of a government institution subject to the Access to Information Act.

The Privacy Act provides Canadian citizens and permanent residents with a right of access to and correction of personal information about themselves that is under control of a government institution.

All access to information program requests are managed by departmental access to information and privacy which are listed on the Treasury Board website. The coordinators sit in the access to information program office but are responsible for an individual department.

The access to information program coordinators reach out to the relevant office of primary interest within their department.

The office of primary interest is responsible for reviewing the request and providing any requested information to the access to information program coordinators in accordance with either the Access to Information Act or Privacy Act. 

The office of primary interest may reach out to other areas within their department to assist in collecting the relevant information, including managers, human resources, finance and in the case of Public Services and Procurement Canada the Pay Centre.

Employee

If the employee wishes to make a request under either the Access to Information Act or the Privacy Act.

Manager

Assist in retrieving information under an access to information program request (if required).

Note:  The request will have been received by the access to information program office and passed on to the office of primary interest within the relevant department.

If the manager does not have the information being requested or believes a different department may be in possession of the information. Advise the office of primary interest who will in turn advise the access to information program office.

Human resources

Assist in retrieving information under an access to information program request (if required).

Note:  The request will have been received by the access to information program office and passed on to the office of primary interest within the relevant department.

If human resources does not have the information being requested or believe a different department may be in possession of the information. Advise the office of primary interest who will in turn advise the access to information program office.

Finance

Assist in retrieving information under an access to information program request (if required).

Note:  The request will have been received by the access to information program office and passed on to the office of primary interest within the relevant department.

If finance does not have the information being requested or believes a different department may be in possession of the information. Advise the office of primary interest who will in turn advise the access to information program office.

Pay Centre

Assist in retrieving information under an access to information program request (if required).

Note:  The request will have been received by the Access to Information program office and passed on to the office of primary interest within the relevant department.

If the Pay Centre does not have the information being requested or believes a different department may be in possession of the information. Advise the office of primary interest who will in turn advise the Access to Information program office.

Date modified: