Changing your personal information

Information: Life events disclaimer

The following material is intended to provide you with information about some of the common types of change in employment situations and the effects it will have on your employment.

The following information is designed to help you understand your options and responsibilities with respect to changing your personal information

You may want to know...

What process should I follow to update my address?

You are responsible for updating your profile in PeopleSoft with your change of address. If your change of address includes a change in province of residence, you will be required to send a written request to the Pay Centre to affect the change for appropriate income tax deductions

In addition, you should contact the Pension and benefits to advise them of your change of address

Are there other sources that I should notify of my change of address?

Other sources where you may want to change your address include at Canada Post, at your banking institute(s), on your provincial drivers licence, on your provincial health card, on your household utilities and on any credit cards

Who should I notify that I am changing my name?

You are responsible for updating your profile in PeopleSoft with your change of name, and if applicable, change in marital status, address and/or next of kin. In addition, you will be required to send a written notification to the Pay Centre of your change of name

Pension and benefits site contains information about the process you should follow in the event of your marriage or common-law relationship or your divorce or separation

What process should I follow to have my name changed on my payments?

The Pay Centre will take action within 10 days of receiving your written notice to have your name changed on your payments

Are there other sources that I should notify of my name change?

Other sources where you may want to change your name include on your provincial drivers licence, on your provincial health card, at your banking institute(s), as well as on any credit cards

Is direct deposit mandatory?

Direct Deposit is the automatic deposit of regular pay and supplementary payments to any bank or financial institution in Canada. Direct deposit of regular salary has been mandatory since September 1, 1992 for all newly appointed eligible employees (indeterminate, term greater than 6 and part-time greater than 12 hrs). As of April 30, 2008, direct deposit of supplementary payments became mandatory for all eligible employees and allows for the deposit to a different account

Are all employees eligible for direct deposit?

Effective January 2012 all employees are eligible for direct deposit.

How do I start, amend or stop direct deposit to my bank account?

To start, amend or stop direct deposit, you must complete a direct deposit enrolment request form (accessible only on the Government of Canada network) along with either a copy of a void cheque, a copy of a document from the employee’s bank identifying the account information or by completing the banking information area on the form and email it to the Pay Centre along with the completed pay action request form.

Should you redirect your pay to a different financial institution, it is important that you do not close your current bank account until you have verified that your pay has been deposited in your new account.

What happens if I do not provide my direct deposit enrolment form to the Pay Centre?

Since the direct deposit enrolment form is mandatory for all eligible employees, the Pay Centre will not process your first pay until the direct deposit enrolment request form (accessible only on the Government of Canada network) is received. It is recommended that the form be completed and sent to the Pay Centre at the same time as the letter of offer to avoid any delay in receiving first pay

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