Message to Government of Canada employees about pay: June 29, 2016

As part of the Government of Canada pay transformation, Public Services and Procurement Canada (PSPC) introduced a new pay system called Phoenix. The implementation of Phoenix has been a major undertaking, and although a significant amount of planning went into preparing for the implementation, some employees are having problems with their pay. This situation is unacceptable, and PSPC is working hard to ensure that all employees are paid what they are owed.

While many of the issues raised have been addressed, more needs to be done, and the remaining issues are not being addressed as quickly as we would like.

To that effect, on June 17, the Honourable Judy M. Foote, Minister of Public Services and Procurement, announced the creation of a temporary pay unit to accelerate the resolution of pay issues. On June 27, PSPC welcomed the first employees of the unit. As of next week, they will begin tackling backlogged requests. Over the next few months, we expect this unit will resolve many long-standing, frustrating pay issues. Drawn from various departments, 63 employees have already agreed to join the unit, and we expect to reach 100 staff members. 

We are monitoring progress to ensure pay issues are resolved. As this work progresses, I encourage employees experiencing pay issues to log their problem on our Phoenix feedback form. It is important that you report any and all pay problems so we can address these situations as quickly as possible.

If you are facing financial hardship because of a pay problem, you should first contact your manager to request salary support, such as a salary advance. Alternatively, you can complete the Phoenix feedback form, and we will ensure your request is forwarded to your department with a priority status. There is no reason why employees should be placed in challenging situations because of inaccurate pay.

We are committed to resolving pay issues as quickly as possible. Progress is underway, and we will continue to provide regular updates.

Thank you for your patience and understanding.

Marie Lemay, P.Eng., ing.
Deputy Minister
Public Services and Procurement Canada

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