Update to Government of Canada employees regarding pay: September 14, 2016

On September 7, 2016, I provided an update on our progress so far on fixing public service pay problems and reaching our steady state. Here is a summary of what I shared.

First, thank you to our Pay Centre and Temporary Pay Unit employees, who are working tirelessly to help their colleagues across government. As additional staff join our temporary pay units, we are seeing greater progress and expect to address the backlog by the October 31 target. Since my August 24th update, we have more than doubled the rate at which we resolve cases and we are confident that we will continue to see a significant decrease in the number of cases in the coming weeks.

We continue to work closely with departments and agencies to help them use Phoenix effectively through information sessions and by tackling some of the most common issues we are seeing.

Again, I strongly encourage employees to report any pay issues to their manager. They can also contact the call centre or use the Phoenix feedback form to get the help they need. Also, emergency salary advances remain available through your department or by using the feedback form.

Finally, as the co-chair for this year’s Government of Canada Workplace Charitable Campaign (GCWCC), I want to encourage you to donate. Year after year, public servants have shown they care by supporting the many charitable organizations in their communities. I am confident we will once again see tremendous generosity across the government. Employees should know that Phoenix has been deducting GCWCC contributions since its implementation in February without any problems. To be sure there won’t be issues with this year’s campaign, we have tested the system and have seen no issues for the payroll deductions starting in January 2017. Choosing to give to GCWCC through payroll deductions will not have any impact on the accuracy or timeliness of employees’ pay. Employees can also use other payment options to make a donation, including cash, cheque or credit card.

I invite you to consult our website on a regular basis for the latest information, as well as our Facebook page to watch the technical briefings live.

Marie Lemay, P.Eng., ing.
Deputy Minister
Public Services and Procurement Canada

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