Update to Government of Canada employees regarding pay: September 26, 2016

On September 21, 2016, I provided an update on our progress in resolving public service pay issues.

Priority groups

We continue to see steady progress in all our priority groups. This pay period, we have resolved close to 10,000 cases in the backlog. This means that since early July, close to 24,500 employees with cases in the backlog have received the money owed to them. Our processing levels are on the rise and we are confident that we will meet our October 31st target.

For Priority 1 and 2 groups, the number of newly reported cases continues to remain relatively low.

Moving forward

Resolving issues continues to be our focus, and once we have eliminated our backlog, we will concentrate on making sure the system is operating effectively and on processing pay requests as quickly as possible.

Help for employees

Helping employees who have suffered financial hardship is a priority. The Government of Canada established a claim process for employees who have incurred out-of-pocket expenses, such as fees for non-sufficient funds, financial penalty charges, interest charges, etc., as a result of Phoenix-related pay issues. Employees can now submit their claim and supporting documents to their departmental claims officer.

Please continue reporting all pay related issues through our call centre at 1‑855‑686‑4729 or our online form.

I invite you to consult our website on a regular basis for the latest information.

Marie Lemay, P.Eng., ing.
Deputy Minister
Public Services and Procurement Canada

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