Update to Government of Canada employees regarding pay: November 1, 2017

Yesterday, I provided an update on our progress in resolving public service pay issues.

As you all know, October 31 was our target to have the backlog cleared for 82,000 employees identified after the implementation of Phoenix. It was also the point at which we planned to make a distinct shift towards our steady state.

To date, we have closed close to 60,000 employee cases in our backlog. That means that close to 75% of the backlog has now been completed and that there are cases remaining for approximately 22,000 employees.

I know how disappointing this situation is for those still experiencing pay issues. We desperately wanted to reach our target, and we will continue to work tirelessly to close the remaining cases as quickly as we can. These will be handled by a dedicated team of expert compensation advisors in Miramichi.

Our plan

During my last update, I indicated that we are not processing pay transactions as quickly as we will when we reach our steady state. Simply put, you are having to wait too long to receive acting pay allowances and other payments. We need to reduce current wait times, and, thankfully, our processing rates are steadily increasing.

We are currently developing a structured plan to ensure we are making the best use of our compensation resources so that we will consistently meet our service standards.


I can assure you that we are working as hard as we can to fix the issues and process your pay transactions. I know it does not always feel like it, but we are making progress and have now reached a processing capacity that will translate into shorter wait times.

We appreciate your patience and understanding.

Please continue to consult our website on a regular basis for the latest updates and information.

Marie Lemay, P.Eng., ing.
Deputy Minister
Public Services and Procurement Canada

Date modified: