Getting started with Phoenix self-service

Employees use Phoenix self-service to view personal information, enter time and request leave. The self-service feature also allows employees to track their status at all times.

This fact sheet includes helpful tips to ensure employees have the resources and information needed to use Phoenix self-service and to avoid common mistakes.

Tip 1: Establish your employee–section 34 manager relationship

This relationship allows managers to approve employee time, leave, extra-duty pay, et cetera. Each time you are assigned to a new section 34 manager, use Phoenix self-service to update your employee–section 34 manager relationship.

Note: You cannot delete previous section 34 manager relationships. But once you have added your new manager’s name, outstanding time entries will be automatically rerouted.

Tip 2: Enter time and leave

Know when to use Phoenix self-service to enter time and leave requests.
Employees in organizations using PeopleSoft 8.9 (GCHRMS) should report:

Employees in organizations using PeopleSoft 9.1 (My GCHR) should report:

Employees using My GCHR must request leave without pay of five days or less using the PeopleSoft HR system's self-service tools.

Tip 2: More information

Tip 3: Review and check exceptions

Phoenix updates overnight and automatically generates “exceptions,” or errors, when an entry does not comply with the relevant collective agreement or other rules regarding time and labour.

Some exceptions create issues with payments

The employee or manager must correct such exceptions to ensure payments are processed. Section 34 managers must approve entries and then section 33 personnel must authorize entries before they can be included in a given pay period. Delays in approvals and authorizations will result in delayed payments.

To avoid such delays:

  • enter time carefully to avoid errors
  • check back the day after making an entry to review and act on exceptions, if applicable
  • review the payable time report to check the status of entries (that is, approved, pushed back, denied)
  • confirm that your section 34 manager approved your time and labour entries on time

Tip 4: Receive and review payments

Understand how the pay calendar works.

Get to know the new paystub.

Tip 5: Get to know your Phoenix support resources

These resources are available on the Government of Canada network only:

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