How the Government of Canada Pension Centre did in 2024
View the most recent monthly client call statistics from the Government of Canada Pension Centre
The Pension Centre's service standard to answer telephone calls is within 180 seconds. However, please note that circumstances beyond their control may result in longer wait times occasionally.
February
Calls answered within 180 seconds
The table that follows show the weekly average number of calls that we answered within 180 seconds in February.
| Date | Total calls | Number of calls answered within 180 seconds |
|---|---|---|
| February 5 to 9, 2024 | 7,584 | 6,426 |
| February 12 to 16, 2024 | 8,596 | 7,087 |
| February 19 to 23, 2024 | 9,170 | 7,456 |
| February 26 to 1 March, 2024 | 8,495 | 7,195 |
Average call wait time
The table that follows show the weekly average wait time for clients calling the Pension Centre in February.
| Date | Average wait time (seconds) |
|---|---|
| February 5 to 9, 2024 | 78 |
| February 12 to 16, 2024 | 80 |
| February 19 to 23, 2024 | 78 |
| February 26 to March 1, 2024 | 70 |
January
Calls answered within 180 seconds
The table that follows show the weekly average number of calls that we answered within 180 seconds in January.
| Date | Total calls | Number of calls answered within 180 seconds |
|---|---|---|
| January 1 to 5, 2024 | 5,861 | 4,543 |
| January 8 to 12, 2024 | 7,476 | 6,055 |
| January 15 to 19, 2024 | 7,229 | 6,388 |
| January 22 to 26, 2024 | 7,150 | 6,320 |
| January 29 to February 2, 2024 | 8,271 | 7,088 |
Average call wait time
The table that follows show the weekly average wait time for clients calling the Pension Centre in January.
| Date | Average wait time (seconds) |
|---|---|
| January 1 to 5, 2024 | 100 |
| January 8 to 12, 2024 | 85 |
| January 15 to 19, 2024 | 54 |
| January 22 to 26, 2024 | 54 |
| January 29 to February 2, 2024 | 65 |
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