How did we do this month

The Government of Canada Pension Centre (Pension Centre) sets its service level standard to answer telephone calls within 180 seconds. However, it must be recognized that there will be occasions when circumstances beyond their control will result in longer periods of wait time.

How many calls did the Pension Centre answer this month within 180 seconds

Here are the statistics, broken down by week, for the amount of calls that were answered within 180 seconds.

Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month

Date Total calls Number of calls answered within 180 seconds
Dec. 4 to 8, 2017 6,683 5,252
Dec. 11 to 15, 2017 6,657 5,533
Dec. 18 to 22, 2017 6,976 5,503
Dec. 25 to 29, 2017 3,253 2,658

What is the average wait time when you call the Pension Centre

Here you will find the average wait time for the month when calling the Pension Centre.

Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month

Date Average wait time (seconds)
Dec. 4 to 8, 2017 79
Dec. 11 to 15, 2017 87
Dec. 18 to 22, 2017 74
Dec. 25 to 29, 2017 107
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