Service standard results of the Government of Canada Pension Centre
Below you will find our latest Service standard results.
Service (Goal) | Number completed |
Percentage met |
Target |
---|---|---|---|
Initial payments to retired members (30 or 45 days) | 971 | 98% | 96% |
Initial payments to survivors (30 days) | 280 | 99% | 96% |
Pension benefit division payments (120 or 45 days) | 26 | 96% | 90% |
Transfer value payments (45 days) | 89 | 97% | 96% |
Pension transfer out payments (90 days) | 11 | 100% | 90% |
Return of contribution payments (30 days) | 1,108 | 100% | 97% |
Pension benefit division estimates (5 days) | 128 | 99% | 90% |
Pension transfer out estimates (90 or 30 days) | 34 | 91% | 90% |
Pension estimates to retired members—in writing (5 days) | 2,905 | 98% | 90% |
Pension estimates to retired members—over the phone (Immediately) | 1,552 | 98% | 96% |
Pension benefit options statements (5 days) | 2,684 | 98% | 90% |
Pension transfer in estimates (60 days) | 110 | 99% | 90% |
Service buyback estimates—in writing (5 days) | 1,080 | 91% | 90% |
Service buyback estimates—over the phone (Immediately) | 102 | 98% | 96% |
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