Service standard results of the Government of Canada Pension Centre

Below you will find our latest Service standard results.

January 2024
Service (Goal) Number
completed
Percentage
met
Target
Initial payments to retired members (30 or 45 days) 971 98% 96%
Initial payments to survivors (30 days) 280 99% 96%
Pension benefit division payments (120 or 45 days) 26 96% 90%
Transfer value payments (45 days) 89 97% 96%
Pension transfer out payments (90 days) 11 100% 90%
Return of contribution payments (30 days) 1,108 100% 97%
Pension benefit division estimates (5 days) 128 99% 90%
Pension transfer out estimates (90 or 30 days) 34 91% 90%
Pension estimates to retired members—in writing (5 days) 2,905 98% 90%
Pension estimates to retired members—over the phone (Immediately) 1,552 98% 96%
Pension benefit options statements (5 days) 2,684 98% 90%
Pension transfer in estimates (60 days) 110 99% 90%
Service buyback estimates—in writing (5 days) 1,080 91% 90%
Service buyback estimates—over the phone (Immediately) 102 98% 96%
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