Service standard results

Below you will find our latest Service standard results.

November 2017
Service (Goal) Number
completed
Percentage
met
Target
Initial payments to retired members (30/45 days) 667 96% 96%
Initial payments to survivors (30 days) 200 100% 96%
Pension benefit division payments (120 or 45 days) 27 100% 90%
Transfer value payments (45 days) 138 98% 96%
Pension transfer out payments (90 days) 24 100% 90%
Return of contribution payments (30 days) 575 99% 96%
Pension benefit division estimates (5 days) 109 100% 90%
Pension transfer out estimates (90 or 30 days) 16 100% 90%
Pension estimates to retired members—in writing (5 days) 2,379 95% 90%
Pension estimates to retired members—over the phone (Immediately) 1,377 98% 96%
Pension benefit options statements (5 days) 2,041 94% 90%
Pension transfer in estimates (60 days) 59 100% 90%
Service buyback estimates—in writing (5 days) 822 91% 90%
Service buyback estimates—over the phone (Immediately) 190 98% 96%
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