Compensation Web Applications (CWA) Frequently Asked Questions (FAQ)

Target Audience - Compensation Advisors

1. Do members of the public service pension plan who are paid by the Regional Pay System (RPS) need a Pension Number (Superannuation Number) to enrol to the CWA?
   
   No. The members will need their Personal Record Identifier (PRI) and their date of birth to enrol.
   
   Note: This question applies to employees of RPS departments.
2. Do employees paid by the RPS who do not belong to the public service pension plan need a Pension Number (Superannuation Number) to enrol to the CWA?
   
   No. The employees will need their PRI and their date of birth. Please note that contractual employees are not paid by the RPS and are not eligible to enrol.
   
   Note: This question applies to employees of RPS departments.
3. We hire students every year to work on the pay system. Can they access the services offered to Compensation Advisors (as well as pay lists that they handle) using their RPS User Identification (ID)?
   
   Yes. If the students are casual employees (paid by the RPS), they will need to enrol to access the CWA options and the pay lists that they handle.
4. Some retired members come back to work as casual employees who perform Compensation Advisor duties. Can they access the CWA options by using their Pension Number (Superannuation Number)?
   
   No. If they are paid by the RPS, retired members need their PRI to access the CWA options.
5. If the Statement of Earnings (pay stub) is accessible to employees through the CWA, will they continue to receive a paper copy of it?
   
   Yes. Employees will continue to get a paper copy of their pay stub; however, within the Statement of Earnings application, they have the option to stop or reactivate the printing of their pay stub.
6. Pension and Insurance Benefits Statement
   
    Is it true that employees who view their statement online will no longer receive a printed copy?
   
   No. Employees will continue to get a paper copy of their statement; however, the system has been enhanced to allow employees to stop or reactivate the annual publication of their paper statement.
7. Employees are transferring to another department with CWA access. Will they continue to have access to the CWA?
   
   Yes, they can continue to have access to the CWA as long as more than three years don't elapse before they log on. If more than three years elapse, they will have to re-enroll.
8. Will employees on assignment have CWA access if the host organization does not have access to the CWA?
   
   If the host organization does not have access, employees on assignment can access the CWA from their home organization's office.
9. What is myKey?
   
   MyKey is an Identification(ID)-base credential used to access secure applications such as CWA. MyKey is acquired through Online Registration and Credential Administration(ORCA), an online system that enables users to securely create and manage their identity based credential. MyKey is acquired using information such as name, government email, PRI and Date of Birth.
10. A number of employees are already enrolled in the CWA, do they have to re-enrol with myKey?
    
    As of December 2010, all CWA users will need a myKey profile to securely access their personal compensation information. After obtaining a myKey, existing users will simply need to confirm their PRI and Date of Birth to access CWA.
11. Our Department is not listed in the Online Registration and Credential Administration (ORCA), what should employees do?
    
    The release of ORCA is being done in a phased approach and your Department will be added when it meets the requirements. Employees can contact the departmental Help Desk for further information.
     Public Service Health Care Plan (PSHCP) - Web Application
12. Do I have to use CWA to process PSHCP transactions on behalf of employees?
    
    Yes. As of May 03, 2010, if your department has access to CWA, then you must use the PSHCP web application to submit PSHCP transactions for processing in the Regional Pay System (RPS).
13. Can employees continue to submit paper PSHCP application forms if they have access to CWA?
    
    Yes, employees may continue to submit the paper version of the PSHCP coverage application form. As their compensation advisor, you will be required to use the PSHCP Web Application to create an electronic version of the paper form on their behalf. However, as much as possible, employees with access to CWA should be encouraged to make use of these personalized tools.
14. How do I create an application for PSHCP coverage using the PSHCP Web Application?
    
    Select the 'Create Application' button from the left-side menu, select the member group from the drop down menu displayed, and enter the Personal Record Identifier (PRI) of the member for whom you are creating the application.
15. Where does the personal information that is pre-populated in the PSHCP Web Application come from?
    
    The personal information fields in the PSHCP Web Application are populated using information from the Master Employee Record (MER).
16. Will I be able to access my current pay lists in the PSHCP Web Application?
    
    Yes. The PSHCP Web Application applies the same access rights currently assigned to compensation advisors in the Regional Pay System (RPS). This means compensation advisors will be able to access and update the same employee Pay List(s) or equivalent that they currently access in RPS.
17. Can I still assign certificate numbers from the block of PSHCP certificate numbers my department was maintaining before the PSHCP Web Application was launched?
    
    No. As of May 03, 2010, both the PSHCP Web Application and the On-Line Pay interface will automatically assign new PSHCP certificate numbers. You will not be able to edit this number.
18. There is an error on the electronic PSHCP application form submitted by an employee. Can I correct the information?
    
    Yes, unlike employees, compensation advisors can override coverage information on the electronic version of the PSHCP application form. However, the PSHCP certificate number cannot be amended and, changes to personal information must be made in the system of record. Any changes made to the application should be confirmed with the employee.
19. In the Regional Pay System (RPS) I have to complete two transactions to change a member’s coverage from supplementary to comprehensive and vice versa: one transaction to stop the former and one transaction to start the latter. Do I have to follow the same process using the PSHCP web tool?
    
    
    
    No. The PSHCP Web Application will automatically generate both the stop and commence transactions when you create an electronic application form to change from supplementary to comprehensive coverage and vice versa.
    
    Note: Two separate electronic application forms are required if you want to amend the ‘persons to be covered’ or activate/cancel Level III Employer-Paid coverage while also changing from supplementary to comprehensive coverage, and vice versa.
20. How will I know if the PSHCP application I have created using the web tool was successfully updated in the Regional Pay System (RPS)?
    
    Compensation advisors can refer to the tools that are used today to verify transactions entered in RPS such as, the Transaction Database and the error analysis report. You can also use the PSHCP web application to view the employee’s coverage status. Transactions that are rejected in RPS will appear in the ‘Correct’ section of the PSHCP web tool.
    
    Successful PSHCP transactions will be displayed on the Transaction Database with a status indicating that the transaction was updated to the MER: "HIST UPD MST". The following message will be displayed on the transaction:
    "HISTORY - WEB ENTRY UPDATED TO EMPLOYEE PAY MASTER".
    
    Rejected PSHCP transactions will be displayed on the Transaction Database with a status indicating that the transaction was cancelled: "SYST CANCELLED". The following message will be displayed on the transaction: "NO UPDATE - WEB ENTRY IN ERROR".
21. Can I create an application in the PSHCP web tool if the employee already has an application in progress which has not been finalized?
    
    No. You must wait until the first application is finalized before you can create a new one. For example, if you create an application to start coverage for an employee, and that application is not final, then you must wait until the initial application is finalized before submitting a second application to amend the employee’s coverage.
    
    "Finalized" means the PSHCP transaction was successfully updated to the employee’s pay account.
    
    
    
    Questions and Answers can also be found on the
    Compensation Website.