Compensation Web Applications (CWA) Frequently Asked Questions (FAQ)

Target Audience - Employees

1. I am a member of the Public Service pension plan who is paid by the Regional Pay System (RPS). Do I need a Pension Number (Superannuation Number) to enrol to the CWA?
   
   No. You will need your Personal Record Identifier (PRI), and your date of birth to enrol.
   
   Note: This question applies to employees of RPS departments.
2. I am paid by the RPS but do not belong to the Public Service pension plan. Do I need a Pension Number (Superannuation Number) to enrol to the CWA?
   
   No. You will need your PRI and your Date of Birth. Please note that contractual employees are not paid by the RPS and are not eligible to enrol.
   
   Note: This question applies to employees of RPS departments.
3. When can I see my supplementary cheque statement on the CWA?
   
   A supplementary Statement of Earnings (pay stub) is accessible through the CWA Pay Services section. It is available seven days after the processing of the payment. This allows time for Compensation Advisors to verify payments prior to their release.
4. If the Statement of Earnings (pay stub) is accessible through the CWA, will I continue to receive a paper copy?
   
   Yes. Employees will continue to get a paper copy of their pay stub; however, within the Statement of Earnings (pay stub) application, they have the option to stop or reactivate the printing of their pay stub.
5. Pension and Insurance Benefits Statement
   
   Is it true that if I choose to view the statement online, I will no longer receive a printed copy?
   
   No. Employees will continue to get a paper copy of their statement. The system permits employees to stop or reactivate the annual publication of their paper statement.
6. Pension Calculator
   
   How would I estimate my pension amount, using the Pension Calculator, based on a salary increase of 2.25% per year? Are there other elements to be considered when doing these projections?
   
   The Pension Calculator uses the average salary for the five consecutive years of highest paid service. The average salary is calculated based on salary information residing in our systems. If employees want an estimate based on their projected salary increases, they will need to estimate manually what their new average salary will be as of their retirement date. They then would enter that amount in the calculator to obtain their estimated pension amount. If the employee has had part-time service, the average salary cannot be amended; they will have to contact the Public Service Pension Centre for a forecasted calculation. Please note that overtime is not used for pension calculation purposes.
7. What happens to my CWA access when I am transferred to another department or agency?
   
   If employees are transferred to a department with CWA access, they will continue to have their access.
   
   If employees are transferred to a department without CWA access, they will no longer have their access. Once the department has deployed CWA, they may access the CWA using their existing user Identification (ID) and password, as long as more than three years don't elapse before they log on. If more than three years elapse, they will have to re-enrol.
8. Will employees on assignment have CWA access if the host organization does not have access to the CWA?
   
   If the host organization does not have access, employees on assignment can access the CWA from their home organization's office.
9. How up-to-date is the pension information?
   
   Pension information is updated monthly based on the pension data that resides on our systems.
10. What is myKey?
    
    MyKey is an ID-base credential used to access secure applications such as CWA. MyKey is acquired through the Online Registration and Credential Administration (ORCA), an online system that enables users to securely create and manage their identity based credential. MyKey is acquired using information such as name, government email, PRI and Date of Birth.
11. I am already enrolled in the CWA applications, do I have to re-enrol with myKey?
    
    As of December 2010, all CWA users will need a myKey profile to securely access their personal compensation information. You will be prompted to enroll again into CWA the first time you login with your myKey.
12. What information is needed to register for ORCA?
    
    You will need your name, government email address, Personal record identifier and your Date of Birth. Please note your surname must match that of your government email address.
13. My Department is not listed in ORCA, what should I do?
    
    The release of ORCA is being done in a phased approach and will be added when your department meets the requirements. You can contact your Departmental Help Desk for further information.
14. I have changed Departments. Do I register for a new myKEY?
    
    You currently need to contact your Departmental Help Desk in order to have this request processed.
15. I have changed my name. Is myKEY affected?
    
    Yes. You currently need to contact your Departmental Help Desk in order to have this request processed.
    
    Public Service Health Care Plan (PSHCP) - Insurance Web Application
16. Do I have to use CWA to change my Public Service Health Care Plan coverage options?
    
    Employees are not required to use CWA to manage their health care coverage information. If you have access to CWA, we encourage you to explore this self-service option. However, you may continue to submit paper coverage forms if that is your preference.
17. Should I use CWA to stop my Public Service Health Care (PSHCP) coverage if I am going on Leave Without Pay?
    
    No. Given the complexities and additional information requirements associated with this type of leave, you should contact your compensation advisor if you are going on Leave Without Pay.
18. How long does it take to process my PSHCP application using CWA?
    
    In most cases, your Compensation Advisor will verify your application within 15 days. From there, it is sent to the Plan Administrator, Sun Life Financial on a monthly basis to update your information in their system.
19. When can I start submitting claims?
    
    You are eligible to send in your claims as of your 'Coverage Start Date' (this date appears on your completed application). However, since the Plan Administrator receives your information on monthly basis, they may not see your record as of your coverage start date. Therefore, if you wish to submit a claims on/after your coverage start date begins, but before the Plan Administrator has received your coverage information, you may hold on to your claims and submit them once the Plan Administrator has you in their system.
    
    For more information on claims and deadline for claim submissions, visit the Public Service Health Care Trust Web Site.
    
    Note: If you are unsure if the Plan Administrator has received your coverage information, you can contact Sun Life Financial to verify prior to submitting your claim.
20. Can I save a draft of my electronic PSHCP application form?
    
    Yes, you can save your draft application form for up to 15 days. When a draft has been saved for more than 15 days, the saved PSHCP application is deleted from the web tool. Draft applications are never sent to your compensation advisor.
    
    There is no limit to the number of times a form can be saved as a draft. Please note that when you open a saved draft, the tool will always recalculate your 'Coverage Start' date and the 'Deduction Start' date to reflect the passage of time. Be mindful of time sensitive requests and ensure you submit your application form without penalty.
21. Can my compensation advisor approve my application for coverage if I have saved it as a draft?
    
    No. You must submit your application online in order for it to be viewed and approved by your compensation advisor. Draft applications are never considered complete or final.
22. Where does my PSHCP application go when I hit the submit button?
    
    The web tool sends your electronic application form to your compensation advisor for verification using CWA. After your compensation advisor has verified the information on your form, they will process the applicable monthly deductions on your pay account. Finalized PSHCP information is automatically sent to the Plan Administrator, Sun Life Financial, on a monthly basis.
    
    
    
    Questions and Answers can also be found on the Compensation Website.