Service Standards Overview
In 2014-2015, we achieved or surpassed 36 of 49 targets - These results demonstrate our sustained commitment to meeting our clients' expectations. Where there are shortcomings, we continue to work to improve our performance.
In 2015-2016, we continue to make sure our service standards are meaningful to clients and reflect major client satisfaction determinants such as timeliness, accessibility, accuracy/quality and cost.
The table Service Standards Overview indicates the number of service standards that were in place for each of PWGSC's five Service Categories, the Service standards that met or surpassed the target and if some results are available by client for 2013-2014. The table also shows the number of service standards that are in place for 2014-2015 for each of PWGSC's five Service Categories.
Number of Service Standards
|Number of Service Standards that met the target||2015-2016
Number of service standards
|Buying and Selling||9||4||12|
|Payments and Pensions||11||10||12|
|Property and Building||8||7||8|
|Security, Corporate and Information Services||14||9||17|
|Translation, Terminology and Interpretation||7||6||11|
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