Security, corporate and information services—Our Services, Standards and Results 2017 to 2018

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Security services

The following tables on service standards and targets for the "Security" service category show service targets for 2016 to 2017 and 2017 to 2018 for: industrial security services—including security clearance issuance; Industrial Security Call Centre; integrity database services; and controlled goods. The tables also include results for 2016 to 2017.

Security clearance issuance

Service standard Target 2016 to 2017 Results 2016 to 2017 Target 2017 to 2018
Provide a response to each Simple Reliability clearance request within 7 business days, upon receipt of a properly completed request 85% 89% 85%
Provide a response to each Complex Reliability clearance request within 120 business days, upon receipt of a properly completed request 85% 92% 85%
Provide a response to each Classified secret clearance request within 75 business days upon receipt of a properly completed request and documentation or information from third parties and provided that a Reliability clearance has already been granted 80% 54% 80%

Industrial security call Centre

Service standard Target 2016 to 2017 Results 2016 to 2017 Target 2017 to 2018
Respond/refer inquiries within 2 business days 90% 87% 90%

Integrity database services

Service standard Target 2016 to 2017 Results 2016 to 2017 Target 2017 to 2018
Complete verification checks within 4 hours 80% 98% 80%

Controlled goods (company registration, exemptions and company inspection)

Service standard Target 2016 to 2017 Results 2016 to 2017 Target 2017 to 2018
Issue registration certificates (new and renewal) within 32 business daysFootnote 1 80% 95% 80%
Conduct security assessments within 32 business daysFootnote 1 80% 88% 80%
Issue visitor exemption certificates within 10 business daysFootnote 1 80% 100% 80%
Issue temporary worker exemption certificates within 30 business daysFootnote 1 80% 99% 80%

Corporate services

The following tables on service standards and targets for the "Corporate" service category show service targets for 2016 to 2017 and 2017 to 2018 for: Government of Canada's document management solution (GCDOCS); Shared services integration; My Government of Canada Human resources (GCHR); Canadian General Standards Board; and document imaging. The tables also include results for 2016 to 2017.

Government of Canada's document management solution (GCDOCS)

Service standard Target 2016 to 2017 Results 2016 to 2017 Target 2017 to 2018
GCDOCS will deliver timely on-boarding services to its clients (as per plan) 90% 100% 90%

Shared services integration

Service standard Target 2016 to 2017 Results 2016 to 2017 Target 2017 to 2018
Deliver on annual plan commitments on time, on scope and on budget 95% 99% 95%
Shared Human Resources Services (SHRS) will deliver timely compensation servicesFootnote 2 90% Not available 90%
Shared Human Resources Services (SHRS) will deliver timely workforce and workplace management servicesFootnote 2 90% Not available 90%
Shared Case Management System (SCMS) will onboard clients (as per the onboarding plan) 90% 100% 90%

My Government of Canada human resources (My GCHR)

Service standard Target 2016 to 2017 Results 2016 to 2017 Target 2017 to 2018
My GCHR will deliver timely on-boarding services to its clients (as per plan) 90% 100% 90%

Canadian General Standards Board

Service standard Target 2016 to 2017 Results 2016 to 2017 Target 2017 to 2018
Level of client satisfaction with the Canadian General Standards Board's (CGSB) registration services 80% 86.2% 80%
Percentage of National Standards of Canada collection review started in fiscal year (20% reviewed per year based on five-year cycle) 20%
(100% over 5 years)
87% (2016 to 2017 one time review of entire collection) 20%
(100% over 5 years)
Percentage of products and services certified by the CGSB within specified timeframe 85% 85% 85%

Document imaging

Service standard Target 2016 to 2017 Results 2016 to 2017 Target 2017 to 2018
All document imaging request by departments fulfilled within agreed upon timeframes 95% 98.7% 95%
All document imaging requested by departments fulfilled within the cost identified in the agreement – New Not applicable Not applicable 95%

Information services

The following tables on service standards and targets for the "Information" service category show service targets for 2016 to 2017 and 2017 to 2018 for: the Canada Gazette; and publishing and depository services. The tables also include results for 2016 to 2017.

The Canada Gazette

Service standard Target 2016 to 2017 Results 2016 to 2017 Target 2017 to 2018
Achieve 99% of editing accuracy (of documents published in Parts I/II of the Canada Gazette) 99% 99.96% 99%

Publishing and depository services

Service standard Target 2016 to 2017 Results 2016 to 2017 Target 2017 to 2018
Percentage of client inquiries responded to within 48 hours 85% 88% 80%

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