2019 to 2020 Annual Report on the Access to Information Act and the Privacy Act

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ISSN 2562-623X

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Introduction

Public Services and Procurement Canada is pleased to present to Parliament its annual report on the administration of the Access to Information Act (ATIA) and the Privacy Act (PA).This integrated report describes the activities that support compliance with both acts for the fiscal year commencing April 1, 2019 and ending March 31, 2020.

Section 94 of the Access to Information Act, section 72 of the Privacy Act and section 20 of the Service Fees Act require that the head of every federal government institution submit an annual report to Parliament on the administration of the Access to Information Act and the Privacy Act during the fiscal year.

In the spirit of efficiency, ease of access and continuous improvement, PSPC is responding to this obligation by submitting an integrated annual report.

Purpose of the acts

Access to Information Act

The purpose of the Access to Information Act is to enhance the accountability and transparency of federal institutions in order to promote an open and democratic society and to enable public debate on the conduct of those institutions. In furtherance of that purpose, part 1 extends the present laws of Canada to provide a right of access to information in records under the control of a government institution in accordance with the principles that government information should be available to the public, that necessary exceptions to the right of access should be limited and specific, and that decisions on the disclosure of government information should be reviewed independently of government, and part 2 sets out requirements for the proactive publication of information.

Privacy Act

The purpose of the Privacy Act is to extend the present laws of Canada that protect the privacy of individuals with respect to personal information about themselves held by a government institution and that provide individuals with a right of access to that information. The Privacy Act protects an individual's privacy by preventing others from having unlawful access to personal information. It also grants an individual specific rights regarding the collection, use and disclosure of this information.

About Public Services and Procurement Canada

Public Services and Procurement Canada, formerly Public Works and Government Services Canada, derives its mandate from the Department of Public Works and Government Services Act of 1996, which established the department as a common service provider. As such, the department plays an important role in the daily operations of the Government of Canada as a key provider of services for federal departments and agencies. The department supports others in the achievement of their mandated objectives as their central purchasing agent, linguistic authority, real property manager, treasurer, accountant, integrity adviser, and pay and pension administrator.

Headquartered in the National Capital Region, PSPC has regional offices in Alberta, British Columbia, Nova Scotia, Ontario, Quebec, as well as in Washington, DC, United States, and Koblenz, Germany.

Delegation of authority

Pursuant to section 95(1) of the Access to Information Act and section 73(1) of the Privacy Act, the Minister of Public Services and Procurement has delegated the power, duties and functions of the administration of the acts to the Access to Information and Privacy (ATIP) director and managers (with the exception of paragraph 8(2)(m) of the Privacy Act). Certain administrative functions are also delegated to ATIP managers, team leaders and senior analysts to accelerate request processing.

The new PSPC delegation instrument was signed on August 26, 2019, with a separate matrix for ATIP delegation. An excerpt of the new delegation of authorities approved by the minister, pertaining to delegation under the acts is attached as Annex A: Delegation of authorities charts for the Access to Information Act and Privacy Act.

Organizational structure

The Access to Information and Privacy (ATIP) Directorate is responsible for the administration of the Access to Information Act and the Privacy Act within PSPC. The ATIP director acts as the department's ATIP coordinator. The directorate is overseen by the Director General of the Corporate Secretariat and Accessibility Sector (CSAS), who is also the department's Chief Privacy Officer (CPO).

In the 2019 to 2020 fiscal year, 54.59 full-time equivalent (FTE) employees administered the acts with the support of consultant services composed of 9.93 FTEs and casual employees composed of 3.57 FTEs, for a total complement of 68.09 FTEs.

Access to Information and Privacy reporting structure at Public Services and Procurement Canada

Organizational chart of the Public Services and Procurement Canada Access to Information and Privacy Directorate—Text version below the chart

Text version

Chart summary

This organizational chart displays a hierarchy beginning with the ATIP coordinator of PSPC at the top. Directly below the ATIP coordinator are 4 units who report to the coordinator:

  • the administration team carries out administrative functions for the ATIP directorate, including scanning of requests, indexing documents and ensuring the maintenance of ATIP software
  • the operations team processes requests received under the Access to Information Act and the Privacy Act, and liaises with the offices of the Information and Privacy commissioners to resolve complaints
  • the privacy management team advises and supports the department in the management of privacy risk, ensuring compliance with privacy legislation and related policy instruments
  • the governance, policy and outreach team develops ATIP policies and procedures, provides advice, is responsible for proactive publications, delivers training and promotes awareness

Below these units there is another level for ATIP liaison officers, who coordinate the retrieval, review and submission of information held by their branch or region in response to ATIP requests.

The Access to Information Act and Privacy Act now allow for the provision of services by a government institution to another government institution that is presided over by the same minister. In fiscal year 2019 to 2020, PSPC did not have any such service agreement under section 96 of the Access to Information Act and section 73.1 of the Privacy Act.

Performance for 2019 to 2020

Requests received

Access to information requests received and completed

Volume of access to information requests received and completed by fiscal year—Text version below the chart

Text version
Chart summary: Access to information requests received and completed
  • 2015 to 2016: 863 requests received, 886 requests completed
  • 2016 to 2017: 1,295 requests received, 1,163 requests completed
  • 2017 to 2018: 1,202 requests received, 969 requests completed
  • 2018 to 2019: 1,144 requests received, 1,178 requests completed
  • 2019 to 2020: 628 requests received, 827 requests completed

The department received a total of 628 requests pursuant to the Access to Information Act in the 2019 to 2020 reporting period, which represents a decrease of 45% compared to the previous year. The total number of requests received in this reporting period has been the lowest volume in the last 5 years. This is mainly due to a decrease in requests received regarding the Phoenix pay system and coincides with the implementation of proactive disclosure. The compliance rate was 62.5% for the reporting period, due to the fact that PSPC focused efforts on the reduction of its backlog by dedicating resources to the processing of late files. Of all closed access requests, 28% were from the backlog of requests accumulated throughout the years.

The majority of the access to information requests received by the department during 2019 to 2020 related to contracts and briefing notes on various topics. Of the 827 files closed during the reporting period, 79 files related to the topic of defence and marine procurement. Given the nature of the information they contain, these files are generally voluminous, highly technical, sensitive and extremely complex. The ATIP Directorate dedicates a team of knowledgeable and experienced employees to the processing of these requests.

Privacy requests received and completed

Volume of privacy requests received and completed by fiscal year—Text version below the chart

Text version
Chart summary: Privacy requests received and completed
  • 2015 to 2016: 255 requests received, 241 requests completed
  • 2016 to 2017: 485 requests received, 245 requests completed
  • 2017 to 2018: 583 requests received, 685 requests completed
  • 2018 to 2019: 559 requests received, 570 requests completed
  • 2019 to 2020: 495 requests received, 472 requests completed

PSPC received a total of 495 privacy requests in the 2019 to 2020 reporting period, which represents a decrease of 11% from the previous year. The overall compliance rate for privacy requests was 92% for the reporting period, a significant increase from the 77% compliance rate from the previous reporting period. This is due to a decreased number of requests received and the successful implementation of an electronic transfer of records from regions. The requests were mainly related to pension and pay files, labour relations matters, employment, staffing and security records.

Pages reviewed

Number of pages reviewed under the Access to Information Act and the Privacy Act by fiscal year—Text version below the chart

Text version
Table 1: Chart summary: Pages reviewed
Fiscal year Pages reviewed for requests under the Access to Information Act Pages reviewed for requests under the Privacy Act
2015 to 2016 215,000 41,000
2016 to 2017 241,000 103,000
2017 to 2018 210,000 257,000
2018 to 2019 225,000 271,000
2019 to 2020 466,000 147,000

In 2019 to 2020, PSPC reviewed 465,971 pages for requests received under the Access to Information Act, which represents a 107% increase from the previous fiscal year. During the reporting period, PSPC reviewed 147,379 pages for requests received under the Privacy Act, which represents a 46% decrease from the previous reporting period.

As of April 1, 2019, the department's backlog related to the Access to Information Act consisted of 343 requests. In 2019 to 2020, 234 of these requests were closed representing 367,435 pages reviewed. The department also initiated the management of a smaller backlog of 6 requests pursuant to the Privacy Act, which represents over 295,000 pages to be reviewed. The department has worked closely with the Office of the Information Commissioner of Canada (OIC) and the Office of the Privacy Commissioner of Canada (OPC) in addressing these backlogs.

Sources of requests under the Access to Information Act

As with the previous fiscal year, during the 2019 to 2020 reporting period PSPC received the majority (78.82%) of its requests under the Access to Information Act from 3 sources: members of the public (34%), the media (22%) and private sector businesses (22%). 2019 to 2020 saw a decrease in the percentage of requesters who declined to identify themselves from the previous year.

Sources of requests

Volume and percentage of access to information requests received by source—Text version below the chart

Text version
Chart summary: Sources of requests
  • Media: 141 requests (22.45%)
  • Public: 215 requests (34.24%)
  • Business: 139 requests (22.13%)
  • Declined to Identify: 93 requests (14.81%)
  • Organization: 26 requests (4.14%)
  • Academia: 14 requests (2.23%)

Informal access requests under the Access to Information Act

PSPC publishes summaries of completed access to information requests, pertaining to records that do not contain personal or third party information on the Open Government Portal. Members of the public can then submit informal requests for a copy of previously released information without having to pay the application fee.

In fiscal year 2019 to 2020, PSPC processed 331 informal access to information requests, which represents an increase of 6% from the 311 informal requests processed during the 2018 to 2019 reporting period.

Exemptions

Access to Information Act

The department invoked exemptions on 484 requests (59%), and all information was disclosed in 135 requests (16%). The remaining 208 (25%) were either abandoned, transferred or no records existed.

The majority of exemptions invoked by PSPC fell under 3 sections of the Access to Information Act:

  • section 19(1), which protects personal information, was used in 313 files (50%)
  • paragraph 20(1)(b), which protects confidential financial, commercial, scientific or technical information belonging to a third party, was used in 144 files (23%)
  • paragraph 20(1)(c), which protects information the disclosure of which could result in material financial loss or prejudice the competitive position of a third party, was used in 195 files (31%)

Of note, more than one section (exemption) can be applied to a specific request.

Privacy Act

The department invoked exemptions on 157 requests (33%), and all information was disclosed in 201 requests (43%). The remaining 114 requests (24%) were either abandoned or no records existed.

The majority of exemptions invoked by PSPC fell under 3 sections of the Privacy Act:

  • section 26, which protects personal information, was used in 143 files (33%)
  • paragraph 22(1)(b), which addresses law enforcement and criminal investigations, was used in 7 files (1%)
  • section 27, which protects solicitor-client privilege information, was used in 5 files (1%)

Of note, more than one section (exemption) can be applied to a specific request.

Exclusions

The Access to Information Act and the Privacy Act do not apply to or exclude certain types of information, specifically records that are already available to the public (section 68 of the Access to Information Act) and confidence of the Queen's Privy Council (section 69 of the Access to Information Act and section 70 of the Privacy Act).

Overall in the 2019 to 2020 reporting period, PSPC applied exclusions to records requested under the Access to Information Act on 5 occasions pursuant to section 68, and cited section 69 in 204 exclusions.

No exclusions were applied under the Privacy Act during the reporting period.

Disclosure of personal information under subsection 8(2)

In accordance with subsection 8(2) of the Privacy Act, under certain circumstances, a government institution may disclose personal information under its control without the consent of the individual to whom the information relates.

Fourteen disclosures of personal information were made during the reporting period under the Privacy Act pursuant to paragraph 8(2)(e), releasing the information to investigative bodies regarding 14 individuals. There was no disclosure made under paragraph 8(2)(m)—public interest or benefit to individual—of the Privacy Act during fiscal year 2019 to 2020.

Consultations

PSPC responded to 390 consultations from other government institutions and organizations for records relating to the department's activities. These consultations totaled 23,733 pages, with 385 files (23,617 pages) relating to the Access to Information Act and 5 files (116 pages) relating to the Privacy Act.

A total of 93% of consultation files were responded to within 60 days against 46% for formal requests.

Of the 385 access to information consultations, 79 files (21%) were on the topic of defence with a higher level of sensitivity and complexity requiring more time and resources to review.

Extensions

Section 9 of the Access to Information Act permits the statutory time limits to be extended if consultations are necessary or if the request is for a larger volume of records, and if processing it within the original time limit would unreasonably interfere with the operations of the department.

PSPC invoked a total of 501 extensions during the 2019 to 2020 reporting period. Extensions were required in 227 instances in order to allow consultations with other government institutions. In 208 files, third party consultations were necessary and extensions taken accordingly. Extensions were required in 66 cases where the request necessitated a search through a large volume of records, which otherwise would have interfered with operations.

Section 15 of the Privacy Act permits the statutory time limits to be extended if consultations are necessary, if translation is required, or if the request is for a large volume of records and processing it within the original time limits would unreasonably interfere with the operations of the department.

PSPC invoked 40 extensions during the 2019 to 2020 reporting period. Of these, 31 were deemed necessary to allow the department to search for or through a large volume of records or to respond to the influx of records, which interfered with operations. A further 9 files required extensions to allow for consultations prior to responding. The department did not invoke any extensions for the purpose of translation.

Completion times

Access to information requests

Percentage of access to information requests completed within certain timeframes—Text version below the chart

Text version
Table 2: Chart summary: Access to information requests
Completion time Access to information requests
Within 30 days 39.18%
31 to 60 days 7.86%
61 to 120 days 15.48%
121 days or more 37.48%

Privacy requests

Percentage of privacy requests completed within certain timeframes—Text version below the chart

Text version
Table 3: Chart summary: Privacy requests
Completion time Privacy requests
Within 30 days 81.57%
31 to 60 days 12.50%
61 to 120 days 2.75%
121 days or more 3.18%

PSPC's overall compliance rate for the 2019 to 2020 reporting period was 62.5% for requests under the Access to Information Act and 91.7% for requests under the Privacy Act. These compliance rates represent all files that were completed either within the initial 30 days or within an extension period taken for reasons of volume or consultations.

The percentage of requests under the Access to Information Act completed within the initial 30 days was 39.18%. Given the nature of PSPC's mandate as a service provider and central purchasing agent, the department is often required to perform consultations in order to seek input from other institutions and complete all required actions on a file. Therefore, a large number of PSPC's access to information files require extensions beyond the 30-day legislative period.

The percentage of requests under the Privacy Act completed within the initial 30 days was 81.57%, which represents an increase of 12.97% from fiscal year 2018 to 2019. This was achieved by increasing resources to process and support privacy requests.

Fees

The Access to Information Act requires a $5 application fee to make a request. Based on requests completed during 2019 to 2020, PSPC collected $2,405 in application fees. In accordance with the Interim Directive on the Administration of the Access to Information Act, issued on May 5, 2016, and the changes to the Access to Information Act that came into force on June 21, 2019, PSPC waived all fees prescribed by the act and regulations, other than the $5 application fee set out in paragraph 7(1)(a) of the regulations. PSPC also waived or refunded a total of $735 in application fees. The total operating cost of the ATIP program at PSPC for fiscal year 2019 to 2020 was $6,312,033.

Disposition

Approximately 80% of all requests made pursuant to the Access to Information Act completed during the 2019 to 2020 reporting period were either disclosed in part (62.35%) or fully disclosed (18.02%). Additionally, 17.49% of requests were abandoned.

Access to information request disposition

Volume and percentage of access to information requests by disposition decision—Text version below the chart

Text version
Chart summary: Access to information request disposition
  • All disclosed: 135 requests (18.02%)
  • Disclosed in part: 467 requests (62.35%)
  • Request abandoned: 131 requests (17.49%)
  • All exempted/all excluded, neither confirmed nor denied: 16 requests (2.14%)

Approximately 82.68% of all requests made pursuant to the Privacy Act completed during the 2019 to 2020 reporting period were either disclosed in part (36.26%) or fully disclosed (46.42%). Additionally, 17.32% of requests were abandoned.

Privacy request disposition

Volume and percentage of privacy requests by disposition decision—Text version below the chart

Text version
Chart summary: Privacy request disposition
  • All disclosed: 201 requests (46.42%)
  • Disclosed in part: 157 requests (36.26%)
  • Request abandoned: 75 requests (17.32%)
  • All exempted/all excluded, neither confirmed nor denied: No request (0%)

Impact of COVID-19

Exceptional measures have been taken by PSPC to support the government's response to COVID-19. Concurrently, as with all other departments, PSPC employees were sent home in March 2020 for their safety and advised to work from home, whenever possible. Initially, due to network access challenges, this shift to remote work significantly limited PSPC's ability to process requests made under the Access to Information Act and the Privacy Act. Consequently, PSPC placed all access and privacy requests on hold until the situation stabilized, and the department fully resumed regular operations. As this report is for the period ending March 31, 2020, the mitigating measures developed and implemented by the ATIP Directorate to adapt to the pandemic will be presented in the 2020 to 2021 Annual Report.

The statistical report on requests affected by COVID-19 measures is attached as Annex D: 2019 to 2020 Supplemental Statistical Report on requests affected by COVID-19 measures.

Complaints and audits

Access to Information Act

During the 2019 to 2020 reporting period, PSPC was notified of 39 complaints received by the Office of the Information Commissioner of Canada. This represents 7.7% of all requests completed during this period. The majority of complaints were related to delays or to the exemptions or exclusions applied.

During the reporting period, the ATIP Directorate processed and closed 57 complaint investigations. Of these, 18 were deemed well founded, 14 were deemed not well founded and 11 were discontinued, while 14 were settled or resolved to the satisfaction of the requester.

During the 2019 to 2020 reporting period, no audits were undertaken under the Access to Information Act. PSPC has worked collaboratively with the OIC by holding regular meetings to ensure prompt resolution of issues on common files.

Privacy Act

During the 2019 to 2020 reporting period, the department was notified of 5 privacy complaints received by the Office of the Privacy Commissioner of Canada. The majority of complaints were related to delays and missing records. PSPC will proactively reach out to the OPC to ensure PSPC respects its obligations, manages complaints and addresses any issues or complaints that may be raised.

During the reporting period, the ATIP Directorate processed and closed 18 complaint investigations. Of these, 3 were deemed well founded, one was deemed not well founded and 14 were deemed settled and resolved.

During the 2019 to 2020 reporting period, no audits were undertaken under the Privacy Act.

Monitoring compliance

The ATIP Directorate provides a weekly "snapshot" report to senior executives that contains statistics on the number of requests received and processed, as well as the current compliance rate under the Access to Information Act. There is also a weekly summary report of upcoming requests soon to be disclosed under the act.

During the 2019 to 2020 reporting period, the ATIP Directorate produced quarterly dashboards intended to further support monitoring and increasing compliance within the department, including branch performance and complaints.

Appeal to the Federal Court

During the 2019 to 2020 fiscal year, one new application was filed with the Federal Court of Canada against Public Services and Procurement Canada pursuant to section 44 of the Access to Information Act. Section 44 allows a third party, to whom the head of a government institution must give notice regarding the disclosure of a record, to apply to the Court for a review of the matter. This file is not concluded yet.

Privacy impact assessments

In the course of fulfilling its mandate as a service provider, PSPC collects, retains, uses and discloses personal information. The ATIP Directorate's Privacy Management Unit provides advice and guidance to program officials throughout the Privacy Impact Assessment (PIA) process for programs and activities, in accordance with the Treasury Board Interim Directive on Privacy Impact Assessments.

During the 2019 to 2020 fiscal year, PSPC did not complete any PIAs.

Summaries of all completed privacy impact assessments are posted on PSPC's Internet site.

Material privacy breaches

During the 2019 to 2020 fiscal year, PSPC reported 6 material privacy breaches to the OPC and the Treasury Board of Canada Secretariat (TBS). All 6 were appropriately managed in accordance with Treasury Board Guidelines for Privacy Breaches. A breach is deemed "material" if it involves sensitive personal information and/or could reasonably be expected to cause serious injury or harm to the individual, or involves a larger number of affected individuals.

Two breaches occurred from the erroneous mailing of tax forms.

One breach occurred from the erroneous mailing of an onboarding package.

One breach occurred when one individual's pay file was lost while being transported by a courier service.

A breach occurred when a box of T4A's was lost.

A breach occurred from the erroneous mailing of an Excel spreadsheet sent to the chief financial officers and heads of human resources of 62 departments.

PSPC makes use of a privacy breach protocol, first established in 2015 and updated in 2017, to guide the department's responses to privacy breaches, including communications with affected individuals and implementation of mitigation measures. This protocol is currently under review with the intention of creating new associated tools. Furthermore, PSPC has implemented the use of a new internal tool, the privacy breach risk matrix, in order to consistently determine materiality and risk of injury to the individual.

Initiatives

To improve internal processes and client service in its administration of the Access to Information Act and the Privacy Act, PSPC undertook the following initiatives during the 2019 to 2020 fiscal year:

Policies, guidelines and procedures

Proactive publication

Bill C-58, an act to amend the Access to Information Act and the Privacy Act and to make consequential amendments to other acts received royal assent and came into force on June 21, 2019. The most significant change brought by Bill C-58 was to amend the Access to Information Act to include legislative requirements for mandatory proactive publication of certain records produced by government institutions.

PSPC's ATIP Directorate was identified as the coordinator for the implementation of Bill C-58 within the department.

In fiscal year 2019 to 2020, PSPC undertook the following activities aligned to the legislative requirements for proactive publication under part 2 of the Access to Information Act:

Training and awareness

Through delivery of training and awareness activities, PSPC continues to work toward developing an institution-wide familiarity with the Access to Information Act and the Privacy Act and the obligations that arise from these 2 pieces of legislation.

During the 2019 to 2020 reporting period, the ATIP Directorate added Bill C-58 awareness sessions and continued the foundational training, both in person and online.

PSPC delivered the following training or sessions:

Data Privacy Day

Data Privacy Day is an international effort held annually on January 28 to create awareness about the importance of respecting privacy, safeguarding personal data and enabling trust. It commemorates the signing of the first legally binding international treaty dealing with privacy and data protection in 1981.

The ATIP Directorate marked Data Privacy Day 2020 by organizing an event that included engaging speakers and a panel discussion. This event was organized in cooperation with departmental experts (PSPC, OIC and the TBS) in information management, inviting employees to learn about privacy pertaining to PSPC, as well as why it is important to protect our own information, along with best practices to protect the personal information that employees handle every day.

Right to Know Week

International Right to Know Day originated at an international meeting of access to information advocates in 2002. Now celebrated annually on September 28, by approximately 40 countries and 60 non-governmental organizations, it has been expanded into a week-long event in Canada with the purpose of raising awareness about the right of individuals to access government information while promoting freedom of information as essential to both democracy and good governance.

This year's Right to Know Week took place from September 23 to September 29, 2019. PSPC's ATIP coordinator organized a kiosk on September 26 to highlight the importance of the right of access in Canadian society and challenges faced within the federal ATIP industry. PSPC's employees had the opportunity to raise questions about ATIP-related subjects and learn tips on how to find resources on the Canada.ca website in order to make an access to information request.

Annex A: Delegation of authorities charts for the Access to Information Act and Privacy Act

Table 4: Access to Information Act and its regulations
Position titles Access to Information Act Access to Information Regulations
Department minister and senior executives
Minister Full Full
Deputy Minister Full Full
Department Policy, Planning and Communications Branch
Assistant Deputy Minister, Policy, Planning and Communications Branch Full Full
Director General Full Full
Director Full Full
Manager Restrictedtable 4 note 1 Full
Supervisor/senior advisor Restrictedtable 4 note 2 Restrictedtable 4 note 3
Officer Restrictedtable 4 note 4 Not applicable (n/a)

Table 4 Notes

Table 4 Note 1

Managers may exercise full authorities delegated under the Access to Information Act with the exception of section 6.1.

Return to table 4 note 1 referrer

Table 4 Note 2

Supervisors/senior advisors may fully exercise only the following sections of the Access to Information Act: 4(2.1), 7, 8(1), 9, 11(2), 19, 20, 23, 24(1), 25, 27(1), 27(4), 28(1)(b), 28(2), 28(4), 33.

Return to table 4 note 2 referrer

Table 4 Note 3

Supervisors/senior advisors may fully exercise only sections 6(1) and 8 of the Access to Information Regulations with the exception of section 8.1

Return to table 4 note 3 referrer

Table 4 Note 4

Officers may fully exercise only the following sections of the Access to Information Act: 4(2.1), 9, 27(1), 27(4).

Return to table 4 note 4 referrer

Table 5: Privacy Act and its regulations
Position titles Privacy Act Privacy Regulations
Department minister and senior executives
Minister Full Full
Deputy Minister Full Full
Department Policy, Planning and Communications Branch
Assistant Deputy Minister, Policy, Planning and Communications Branch Full Full
Director General Full Full
Director Full Full
Manager Restrictedtable 5 note 1 Full
Supervisor/senior advisor Restrictedtable 5 note 2 Restrictedtable 5 note 3
Officer Restrictedtable 5 note 4 n/a

Table 5 Notes

Table 5 Note 1

Managers may exercise full authorities delegated under the Privacy Act with the exception of paragraph 8(2)(m).

Return to table 5 note 1 referrer

Table 5 Note 2

Supervisors/senior advisors may fully exercise only the following sections of the Privacy Act: 14, 15, 26 and 27.

Return to table 5 note 2 referrer

Table 5 Note 3

Supervisors/senior advisors may fully exercise only section 9 of the Privacy Regulations.

Return to table 5 note 3 referrer

Table 5 Note 4

Officers may fully exercise only section 15 of the Privacy Act.

Return to table 5 note 4 referrer

Annex B: Statistical report on the Access to Information Act

Name of institution: Public Services and Procurement Canada.

Reporting period: April 1, 2019, to March 31, 2020.

Section 1: Requests under the Access to Information Act

Table 6: 1.1 Number of requests
Type Number of requests
Received during reporting period 628
Outstanding from previous reporting period 508
Total 1,136
Closed during reporting period 827
Carried over to next reporting period 309
Table 7: 1.2 Sources of requests
Source Number of requests
Media 141
Academia 14
Business (private sector) 139
Organization 26
Public 215
Decline to identify 93
Total 628
Table 8: 1.3 Informal requests: Completion time
1 to 15 days 16 to 30 days 31 to 60 days 61 to 120 days 121 to 180 days 181 to 365 days More than 365 days Total
66 102 105 58 0 0 0 331

Note

All requests previously recorded as "treated informally" will now be accounted for in this section only.

Section 2: Decline to act on vexatious, made in bad faith or abuse of right requests

Table 9: 2.1: Type and number of requests
Type Number of requests
Outstanding from previous reporting period 0
Sent during reporting period 0
Total 0
Approved by the information commissioner during reporting period 0
Declined by the information commissioner during reporting period 0
Carried over to the next reporting period 0

Section 3: Requests closed during the reporting period

3.1 Disposition and completion time

Table 10: 3.1 Disposition and completion time of requests under the Access to Information Act
Disposition of requests Completion time
1 to 15 days 16 to 30 days 31 to 60 days 61 to 120 days 121 to 180 days 181 to 365 days More than 365 days Total
All disclosed 10 74 25 18 1 2 5 135
Disclosed in part 11 66 32 101 51 58 149 468
All exempted 1 5 2 1 0 0 3 12
All excluded 0 2 0 1 0 1 0 4
No records exist 27 39 3 2 0 0 0 71
Request transferred 5 1 0 0 0 0 0 6
Request abandoned 71 12 3 5 1 2 37 131
Neither confirmed nor denied 0 0 0 0 0 0 0 0
Decline to act with the approval of the information commissioner 0 0 0 0 0 0 0 0
Total 125 199 65 128 53 63 194 827

3.2 Exemptions

Table 11: 3.2 Exemptions applied pursuant to the Access to Information Act
Section Number of requests
13(1)(a) 11
13(1)(b) 1
13(1)(c) 0
13(1)(d) 1
13(1)(e) 0
14 0
14(a) 2
14(b) 0
15(1) 37
15(1)—International Affairs 5
15(1)—Defence 13
15(1)—Subversive activities 1
16(1)(a)(i) 0
16(1)(a)(ii) 0
16(1)(a)(iii) 0
16(1)(b) 0
16(1)(c) 5
16(1)(d) 0
16(2) 19
16(2)(a) 0
16(2)(b) 0
16(2)(c) 47
16(3) 0
16.1(1)(a) 0
16.1(1)(b) 0
16.1(1)(c) 0
16.1(1)(d) 0
16.2(1) 0
16.3 0
16.31 0
16.4(1)(a) 0
16.4(1)(b) 0
16.5 0
16.6 0
17 0
18(a) 3
18(b) 56
18(c) 0
18(d) 11
18.1(1)(a) 3
18.1(1)(b) 0
18.1(1)(c) 0
18.1(1)(d) 0
19(1) 313
20(1)(a) 1
20(1)(b) 144
20(1)(b.1) 0
20(1)(c) 195
20(1)(d) 18
20.1 0
20.2 0
20.4 0
21(1)(a) 62
21(1)(b) 95
21(1)(c) 36
21(1)(d) 10
22 5
22.1(1) 0
23 88
23.1 0
24(1) 37
26 1

3.3 Exclusions

Table 12: 3.3 Exclusions applied pursuant to the Access to Information Act
Section Number of requests
68(a) 5
68(b) 0
68(c) 0
68.1 0
68.2(a) 0
68.2(b) 0
69(1) 28
69(1)(a) 12
69(1)(b) 0
69(1)(c) 8
69(1)(d) 4
69(1)(e) 15
69(1)(f) 1
69(1)(g) re (a) 47
69(1)(g) re (b) 0
69(1)(g) re (c) 41
69(1)(g) re (d) 15
69(1)(g) re (e) 31
69(1)(g) re (f) 2
69.1(1) 0

3.4 Format of information released

Table 13: 3.4. Format of information released under the Access to Information Act
Paper Electronic Other
92 511 0

3.5 Complexity

Table 14: 3.5.1 Relevant pages processed and disclosed under the Access to Information Act
Number of pages processed Number of pages disclosed Number of requests
465,971 203,811 750
Table 15: 3.5.2 Relevant pages processed and disclosed by size of requests under the Access to Information Act
Disposition Less than 100
pages processed
101 to 500
pages processed
501 to 1000
pages processed
1001 to 5000
pages processed
More than 5000
pages processed
Number of request Pages disclosed Number of request Pages disclosed Number of request Pages disclosed Number of request Pages disclosed Number of request Pages disclosed
All disclosed 115 1,975 14 3,052 2 571 3 4,251 1 109
Disclosed in part 211 5,323 138 26,557 46 19,640 58 86,215 15 56,118
All exempted 8 0 2 0 0 0 1 0 1 0
All excluded 4 0 0 0 0 0 0 0 0 0
Request abandoned 130 0 1 0 0 0 0 0 0 0
Neither confirmed nor denied 0 0 0 0 0 0 0 0 0 0
Total 468 7,298 155 29,609 48 20,211 62 90,466 17 56,227
Table 16: 3.5.3 Other complexities for access to information requests
Disposition Consultation required Assessment of fees Legal advice sought Other Total
All disclosed 40 0 0 54 94
Disclosed in part 341 0 0 243 584
All exempted 6 0 0 1 7
All excluded 2 0 0 2 4
Request abandoned 25 0 0 14 39
Neither confirmed nor denied 0 0 0 0 0
Total 414 0 0 314 728

3.6 Closed requests

Table 17: 3.6.1 Number of requests closed within legislated timelines under the Access to Information Act
Type Requests closed within legislated timelines
Number of requests closed within legislated timelines 517
Percentage of requests closed within legislated timelines (%) 62.5

3.7 Deemed refusals

Table 18: 3.7.1 Reasons for not meeting legislated timelines under the Access to Information Act
Number of requests closed past the statutory deadline Principal reason
Workload External consultation Internal consultation Other
310 176 61 7 66
Table 19: 3.7.2 Requests closed beyond legislated timelines under the Access to Information Act (including any extension taken)
Number of days past deadline Number of requests past deadline where no extension was taken Number of requests past deadline where an extension was taken Total
1 to 15 days 6 8 14
16 to 30 days 7 7 14
31 to 60 days 9 9 18
61 to 120 days 12 13 25
121 to 180 days 11 13 24
181 to 365 days 18 40 58
More than 365 days 28 129 157
Total 91 219 310

3.8 Requests for translation

Table 20: 3.8.1 Requests for translation under the Access to Information Act
Translation requests Accepted Refused Total
English to French 0 0 0
French to English 0 0 0
Total 0 0 0

Section 4: Extensions

Table 21: 4.1 Reasons for extensions and disposition of requests
Disposition of requests where an extension was taken 9(1)(a)
Interference with operations
9(1)(b)
Consultation
9(1)(c)
Third-party notice
Section 69 Other
All disclosed 1 0 19 13
Disclosed in part 54 35 145 174
All exempted 1 1 4 2
All excluded 0 1 1 0
No records exist 0 0 1 1
Request abandoned 10 4 16 18
Total 66 41 186 208
Table 22: 4.2 Length of extensions
Length of extensions 9(1)(a)
Interference with operations
9(1)(b)
Consultation
9(1)(c)
Third-party notice
Section 69 Other
30 days or less 22 0 26 5
31 to 60 days 17 4 50 94
61 to 120 days 14 26 62 68
121 to 180 days 7 11 28 24
181 to 365 days 4 0 18 13
More than 365 days 2 0 2 4
Total 66 41 186 208

Section 5: Fees

Table 23: 5.1 Fees collected and waived or refunded
Fee type Fee collected Fee waived or refunded
Number of requests Amount Number of requests Amount
Application 481 $2,405 147 $735
Other Fees 0 $0 0 $0
Total 481 $2,405 147 $735

Section 6: Consultations received from other institutions and organizations

Table 24: 6.1 Consultations received from other Government of Canada institutions and organizations
Consultations Other Government of Canada institutions Number of pages to review Other organizations Number of pages to review
Received during reporting period 370 22839 12 473
Outstanding from the previous reporting period 34 834 2 55
Total 404 23673 14 528
Closed during the reporting period 372 23199 13 418
Pending at the end of the reporting period 32 474 1 110
Table 25: 6.2 Recommendations and completion time for consultations received from other Government of Canada institutions
Recommendation Number of days required to complete consultation requests
1 to 15 days 16 to 30 days 31 to 60 days 61 to 120 days 121 to 180 days 181 to 365 days More than 365 days Total
Disclose entirely 92 138 44 4 0 0 0 278
Disclose in part 5 11 26 9 5 2 2 60
Exempt entirely 0 1 0 0 0 0 0 1
Exclude entirely 0 0 0 0 0 0 0 0
Consult other institution 2 4 3 3 0 0 0 12
Other 13 6 1 0 1 0 0 21
Total 112 160 74 16 6 2 2 372
Table 26: 6.3 Recommendations and completion time for consultations received from other organizations
Recommendation Number of days required to complete consultation requests
1 to 15 days 16 to 30 days 31 to 60 days 61 to 120 days 121 to 180 days 181 to 365 days More than 365 days Total
Disclose entirely 4 7 0 0 0 0 0 11
Disclose in part 0 0 1 0 0 0 0 1
Exempt entirely 0 0 0 0 0 0 0 0
Exclude entirely 0 0 0 0 0 0 0 0
Consult other institution 0 0 0 0 0 0 0 0
Other 1 0 0 0 0 0 0 1
Total 5 7 1 0 0 0 0 13

Section 7: Completion time of consultations on cabinet confidences

Table 27: 7.1 Requests with Legal Services
Number of days Fewer than 100 pages processed 101 to 500 pages processed 501 to 1000
pages processed
1001 to 5000
pages processed
More than 5000
pages processed
Number of
requests
Pages disclosed Number of
requests
Pages disclosed Number of
requests
Pages disclosed Number of
requests
Pages disclosed Number of
requests
Pages disclosed
1 to 15 8 151 2 153 0 0 0 0 0 0
16 to 30 20 381 1 196 1 698 1 1,321 0 0
31 to 60 17 323 3 122 1 575 0 0 0 0
61 to 120 10 304 1 394 2 1,074 2 339 0 0
121 to 180 1 78 2 361 1 3 0 0 0 0
181 to 365 2 87 0 0 0 0 0 0 0 0
More than 365 3 14 0 0 0 0 0 0 0 0
Total 61 1,338 9 1,226 5 2,350 3 1,660 0 0
Table 28: 7.2 Requests with Privy Council Office
Number of days Fewer Than 100 pages processed 101 to 500 pages processed 501 to 1000
pages processed
1001 to 5000
pages processed
More than 5000
pages processed
Number of
requests
Pages disclosed Number of
requests
Pages disclosed Number of
requests
Pages disclosed Number of
requests
Pages disclosed Number of
requests
Pages disclosed
1 to 15 0 0 0 0 0 0 0 0 0 0
16 to 30 0 0 0 0 0 0 0 0 0 0
31 to 60 0 0 0 0 0 0 0 0 0 0
61 to 120 0 0 0 0 0 0 0 0 0 0
121 to 180 0 0 0 0 0 0 0 0 0 0
181 to 365 0 0 0 0 0 0 0 0 0 0
More than 365 0 0 0 0 0 0 0 0 0 0
Total 0 0 0 0 0 0 0 0 0 0

Section 8: Complaints and investigations

Table 29: 8.1: Number of complaints and investigation notices received
Section 32 Notice of intention to investigate Subsection 30(5) Ceased to investigate Section 35
Formal representations
Section 37
Reports of finding received
Section 37
Reports of finding containing recommendations issued by the Information Commissioner
Section 37
Reports of finding containing orders issued by the Information Commissioner
39 9 37 34 0 0

Section 9: Court actions

Table 30: 9.1 Court actions on complaints received before June 21, 2019 and on-going
Section 41 (before June 21, 2019) Section 42 Section 44
0 0 1
Table 31: 9.2 Court actions on complaints received after June 21, 2019 and on-going
Section 41 (after June 21, 2019)
Complainant (1) Institution (2) Third Party (3) Privacy Commissioner (4) Total
0 0 0 0 0

Section 10: Resources related to the Access to Information Act

Table 32: 10.1 Costs
Expenditures Amount
Salaries $2,892,043
Overtime $17,985
Goods and services:
  • professional services contracts ($1,322,311)
  • other ($321,339)
$1,643,650
Total $4,553,678
Table 33: 10.2 Human resources
Resources Person years dedicated to access to information activities
Full-time employees 37.21
Part-time and casual employees 1.89
Regional staff 0.00
Consultants and agency personnel 8.24
Students 0.00
Total 47.34

Annex C: Statistical report on the Privacy Act

Name of institution: Public Services and Procurement Canada.

Reporting period: April 1, 2019, to March 31, 2020.

Section 1: Requests under the Privacy Act

Table 34: 1.1 Number of requests
Type Number of requests
Received during reporting period 495
Outstanding from previous reporting period 53
Total 548
Closed during reporting period 472
Carried over to next reporting period 76

Section 2: Requests closed during the reporting period

2.1 Disposition and completion time

Table 35: 2.1 Disposition and completion time of requests under the Privacy Act
Disposition of requests Completion time
1 to 15 days 16 to 30 days 31 to 60 days 61 to 120 days 121 to 180 days 181 to 365 days More than 365 days Total
All disclosed 17 150 32 1 0 1 0 201
Disclosed in part 12 93 27 12 4 6 3 157
All exempted 0 0 0 0 0 0 0 0
All excluded 0 0 0 0 0 0 0 0
No records exist 25 14 0 0 0 0 0 39
Request abandoned 70 4 0 0 0 1 0 75
Neither confirmed nor denied 0 0 0 0 0 0 0 0
Total 124 261 59 13 4 8 3 472

2.2 Exemptions

Table 36: 2.2 Exemptions applied pursuant to the Privacy Act
Section Number of requests
18(2) 0
19(1)(a) 0
19(1)(b) 0
19(1)(c) 0
19(1)(d) 1
19(1)(e) 0
19(1)(f) 0
20 0
21 0
22(1)(a)(i) 0
22(1)(a)(ii) 0
22(1)(a)(iii) 0
22(1)(b) 7
22(1)(c) 0
22(2) 0
22.1 1
22.2 0
22.3 1
22.4 0
23(a) 0
23(b) 0
24(a) 0
24(b) 0
25 2
26 143
27 5
27.1 0
28 0

2.3 Exclusions

Table 37: 2.3 Exclusions applied pursuant to the Privacy Act
Section Number of requests
69(1)(a) 0
69(1)(b) 0
69.1 0
70(1) 0
70(1)(a) 0
70(1)(b) 0
70(1)(c) 0
70(1)(d) 0
70(1)(e) 0
70(1)(f) 0
70.1 0

2.4 Format of information released

Table 38: 2.4 Format of information released under the Privacy Act
Paper Electronic Other
33 325 0

2.5 Complexity

Table 39: 2.5.1 Relevant pages processed and disclosed under the Privacy Act
Number of pages processed Number of pages disclosed Number of requests
147,379 125,992 433
Table 40: 2.5.2 Relevant pages processed and disclosed by size of requests under the Privacy Act
Disposition Less than 100
pages processed
101 to 500
pages processed
501 to 1,000
pages processed
1,001 to 5,000
pages processed
More than 5,000
pages processed
Number of requests Pages disclosed Number of requests Pages disclosed Number of requests Pages disclosed Number of requests Pages disclosed Number of requests Pages disclosed
All disclosed 97 3,402 74 20,211 22 15,901 8 9,892 0 0
Disclosed in part 36 1,376 54 10,927 33 21,554 34 42,729 0 0
All exempted 0 0 0 0 0 0 0 0 0 0
All excluded 0 0 0 0 0 0 0 0 0 0
Request abandoned 75 0 0 0 0 0 0 0 0 0
Neither confirmed nor denied 0 0 0 0 0 0 0 0 0 0
Total 208 4,778 128 31,138 55 37,455 42 52,621 0 0
Table 41: 2.5.3 Other complexities for privacy requests
Disposition Consultation required Legal advice sought Interwoven information Other Total
All disclosed 3 0 0 0 3
Disclosed in part 8 0 0 0 8
All exempted 0 0 0 0 0
All excluded 0 0 0 0 0
Request abandoned 0 0 0 0 0
Neither confirmed nor denied 0 0 0 0 0
Total 11 0 0 0 11

2.6 Closed requests

Table 42: 2.6.1 Number of requests closed within legislated timelines under the Privacy Act
Type Requests closed within legislated timelines
Number of requests closed within legislated timelines 433
Percentage of requests closed within legislated timelines (%) 91.7

2.7 Deemed refusals

Table 43: 2.7.1 Reasons for not meeting legislated timelines under the Privacy Act
Number of requests closed past the statutory deadline Principal reason
Workload External consultation Internal consultation Other
39 24 1 0 14
Table 44: 2.7.2 Requests closed beyond legislated timelines under the Privacy Act (including any extension taken)
Number of days past deadline Number of requests past deadline where no extension was taken Number of requests past deadline where an extension was taken Total
1 to 15 days 13 2 15
16 to 30 days 1 1 2
31 to 60 days 2 3 5
61 to 120 days 2 4 6
121 to 180 days 0 4 4
181 to 365 days 2 3 5
More than 365 days 1 1 2
Total 21 18 39

2.8 Requests for translation

Table 45: 2.8 Requests for translation under the Privacy Act
Translation requests Accepted Refused Total
English to French 0 0 0
French to English 0 0 0
Total 0 0 0

Section 3: Disclosures under subsections 8(2) and 8(5)

Table 46: Number of disclosures
Paragraph 8(2)(e) Paragraph 8(2)(m) Subsection 8(5) Total
14 0 0 14

Section 4: Requests for correction of personal information and notations

Table 47: Disposition for correction requests received
Disposition for correction requests received Number
Notations attached 0
Requests for correction accepted 0
Total 0

Section 5: Extensions

Table 48: 5.1 Reasons for extensions and disposition of requests
Number of requests where an extension was taken 15(a)(i) Interference with operations 15 (a)(ii) Consultation 15(b)
Translation purposes or conversion
Further review required to determine exemptions Large volume of pages Large volume of requests Documents are difficult to obtain Cabinet Confidence Section (Section 70) External Internal
40 0 18 13 0 0 0 9 0
Table 49: 5.2 Length of extensions
Length of Extensions 15(a)(i) Interference with operations 15 (a)(ii) Consultation 15(b)
Translation purposes or conversion
Further review required to determine exemptions Large volume of pages Large volume of requests Documents are difficult to obtain Cabinet Confidence Section (Section 70) External Internal
1 to 15 days 0 0 0 0 0 0 0 0
16 to 30 days 0 18 13 0 0 0 9 0
Total 0 18 13 0 0 0 9 0

Section 6: Consultations received from other institutions and organizations

Table 50: 6.1 Consultations received from other Government of Canada institutions and organizations
Consultations Other Government of Canada institutions Number of pages to review Other organizations Number of pages to review
Received during the reporting period 6 123 0 0
Outstanding from the previous reporting period 0 0 0 0
Total 6 123 0 0
Closed during the reporting period 5 116 0 0
Pending at the end of the reporting period 1 7 0 0
Table 51: 6.2 Recommendations and completion time for consultations received from other Government of Canada institutions
Recommendation Number of days required to complete consultation requests
1 to 15 days 16 to 30 days 31 to 60 days 61 to 120 days 121 to 180 days 181 to 365 days More than 365 days Total
All disclosed 2 3 0 0 0 0 0 5
0 0 0 0 0 0 0 0 0
All exempted 0 0 0 0 0 0 0 0
All excluded 0 0 0 0 0 0 0 0
Consult other institution 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0
Total 2 3 0 0 0 0 0 5
Table 52: 6.3 Recommendations and completion time for consultations received from other organizations
Recommendation Number of days required to complete consultation requests
1 to 15 days 16 to 30 days 31 to 60 days 61 to 120 days 121 to 180 days 181 to 365 days More than 365 days Total
All disclosed 0 0 0 0 0 0 0 0
Disclosed in part 0 0 0 0 0 0 0 0
All exempted 0 0 0 0 0 0 0 0
All excluded 0 0 0 0 0 0 0 0
Consult other institution 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0
Total 0 0 0 0 0 0 0 0

Section 7: Completion time of consultations on cabinet confidences

Table 53: 7.1 Requests with Legal Services
Number of days Fewer than 100 pages processed 101 to 500 pages processed 501 to 1000
pages processed
1001 to 5000
pages processed
More than 5000
pages processed
Number of
requests
Pages disclosed Number of
requests
Pages disclosed Number of
requests
Pages disclosed Number of
requests
Pages disclosed Number of
requests
Pages disclosed
1 to 15 0 0 0 0 0 0 0 0 0 0
16 to 30 0 0 0 0 0 0 0 0 0 0
31 to 60 0 0 0 0 0 0 0 0 0 0
61 to 120 0 0 0 0 0 0 0 0 0 0
121 to 180 0 0 0 0 0 0 0 0 0 0
181 to 365 0 0 0 0 0 0 0 0 0 0
More than 365 0 0 0 0 0 0 0 0 0 0
Total 0 0 0 0 0 0 0 0 0 0
Table 54: 7.2 Request with Privy Council Office
Number of days Fewer than 100 pages processed 101 to 500 pages processed 501 to 1000
pages processed
1001 to 5000
pages processed
More than 5000
pages processed
Number of
requests
Pages disclosed Number of
requests
Pages disclosed Number of
requests
Pages disclosed Number of
requests
Pages disclosed Number of
requests
Pages disclosed
1 to 15 0 0 0 0 0 0 0 0 0 0
16 to 30 0 0 0 0 0 0 0 0 0 0
31 to 60 0 0 0 0 0 0 0 0 0 0
61 to 120 0 0 0 0 0 0 0 0 0 0
121 to 180 0 0 0 0 0 0 0 0 0 0
181 to 365 0 0 0 0 0 0 0 0 0 0
More than 365 0 0 0 0 0 0 0 0 0 0
Total 0 0 0 0 0 0 0 0 0 0

Section 8: Complaints and investigations notices received

Table 55: Number of complaints and investigations notices received
Section 31 Section 33 Section 35 Court action Total
5 6 2 0 13

Section 9: Privacy impact assessments and personal information banks

Number of privacy impact assessments (PIA)(s) completed: 0

Table 56: 9.1 Number of personal information banks
Personal information banks Active Created Terminated Modified
 Total 25 0 0 0

Section 10: Material privacy breaches

Number of material privacy breaches reported to TBS: 6

Number of material privacy breaches reported to OPC: 6

Section 11: Resources related to the Privacy Act

Table 57: 11.1 Costs
Expenditures Amount
Salaries $1,391,649
Overtime $0
Goods and services:
  • professional services contracts ($250,729)
  • other ($115,977)
$366,706
Total $1,758,355
Table 58: 11.2 Human resources
Resources Person years dedicated to privacy activities
Full-time employees 17.38
Part-time and casual employees 1.68
Regional staff 0.00
Consultants and agency personnel 1.69
Students 0.00
Total 20.75

Annex D: 2019 to 2020 Supplemental statistical report on requests affected by COVID-19 measures

Section 1: Supplemental statistical report on the Access to Information Act

Table 59: 1.1 Access to information requests received
Periods Number of requests
Received from 2019-04-01 to 2020-03-13 617
Received from 2020-03-14 to 2020-03-31 11
Total 628
Table 60: 1.2 Access to information requests closed
Periods Number of requests closed within the legislated timelines Number of requests closed past the legislated timelines
Received from 2019-04-01 to 2020-03-13 and outstanding from previous reporting periods 517 310
Received from 2020-03-14 to 2020-03-31 0 0
Total 517 310
Table 61: 1.3 Access to information requests carried over
Periods Number of requests
Requests received from 2019-04-01 to 2020-03-13 and outstanding from previous reporting period that were carried over to the 2020 to 2021 reporting period 298
Requests received from 2020-03-14 to 2020-03-31 that were carried over to the 2020 to 2021 reporting period 11
Total 309

Section 2: Supplemental statistical report on the Privacy Act

Table 62: 2.1 Privacy requests received
Periods Number of requests
Received from 2019-04-01 to 2020-03-13 481
Received from 2020-03-14 to 2020-03-31 14
Total 495
Table 63: 2.2 Privacy requests closed
Periods Number of requests closed within the legislated timelines Number of requests closed past the legislated timelines
Received from 2019-04-01 to 2020-03-13 and outstanding from previous reporting periods 433 39
Received from 2020-03-14 to 2020-03-31 0 0
Total 433 39
Table 64: 2.3 Privacy requests carried over
Periods Number of requests
Requests received from 2019-04-01 to 2020-03-13 and outstanding from previous reporting period that were carried over to the 2020 to 2021 reporting period 62
Requests received from 2020-03-14 to 2020-03-31 that were carried over to the 2020 to 2021 reporting period 14
Total 76
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