Communication services
Introduction
Public Services and Procurement Canada (PSPC) provides mandatory and optional procurement services related to communications requirements on behalf of federal departments and agencies. Our objective is to deliver high-quality, responsive and cost-effective communication procurement services for the commodities under our responsibility.
Mandatory procurement services
- Advertising services (in accordance with Treasury Board of Canada Directive on the Management of Communications (8.2.7 Roles of other government organizations – Public Services and Procurement Canada and Appendix B – Mandatory Procedures for Advertising)
- Public opinion research (in accordance with Treasury Board of Canada Directive on the Management of Communications (8.2.7 Roles of other government organizations – Public Services and Procurement Canada and Appendix C – Mandatory Procedures for Public Opinion Research)
- Audio-visual services (in accordance with Treasury Board of Canada Procedures for Publishing (6.8.2 Crown copyright and contracting and 8.2 Roles and Responsibilities – Public Services and Procurement Canada)
Optional procurement services
- Printing and related services
- Marketing services
- Strategic communications services
- Exhibits services
- Event management services
- Graphic and web design services
- Multi-media services
- Media monitoring services
- Court reporting and transcription services
- Telephone services / Contact centre services
- Stakeholder and citizen engagement and consultation activities services
- Promotional items
Other services
Key resources
- Advertising, Public Opinion Research, Services for Stakeholder and Citizen Engagement and Consultation Activities, and Promotional Items
- Pascal Bouchard-Phillips, Supply Team Leader, 613-993-0047, pascal.bouchard-phillips@tpsgc-pwgsc.gc.ca
- Tammy Proulx, Manager, 819-271-6269, tammy.proulx2@tpsgc-pwgsc.gc.ca
- Exhibits, Audio-Visual, Multi-Media
- Marie Lavitt, Manager, 819-413-4295, marie.lavitt@tpsgc-pwgsc.gc.ca
- Generic mailbox: tpsgc.padgamiace-appbmpace.pwgsc@tpsgc-pwgsc.gc.ca
- Events
- Andrew Cloutier, Supply Specialist, 343-572-1043, andrew.clouthier@tpsgc-pwgsc.gc.ca
- Graphic and web design
- Mario Marchese, Supply Specialist, 819-962-8747, mario.marchese@tpsgc-pwgsc.gc.ca
- Marketing and communication strategies
- Brendan Gillet, Supply Officer, 343-571-1444, brendan.gillet@tpsgc-pwgsc.gc.ca
- Printing Services
- Marc-André Leblanc, Supply Team Leader, 873-354-5948, marc-andre.leblanc@tpsgc-pwgsc.gc.ca
- Generic mailbox: tpsgc.padgamiace-appbmpace.pwgsc@tpsgc-pwgsc.gc.ca
- Media Monitoring and Telephone Services / Contact Centre Services / Court Reporting and Transcription Services
- Susan Westall, Senior Supply Specialist, 613-949-8350, susan.westall@pwgsc-tpsgc.gc.ca
- Tammy Proulx, Manager, 819-271-6269, tammy.proulx2@tpsgc-pwgsc.gc.ca
- Copying Licence
- Tammy Proulx, Manager, 819-271-6269, tammy.proulx2@tpsgc-pwgsc.gc.ca
Mandatory procurement services
- Advertising services including:
- planning and production of advertising campaigns and public notices
- media purchasing and placement
- Public opinion research including:
- quantitative and qualitative research
- syndicated studies
- Audio-visual production services including:
- filming (camera, web delivered, streaming, drones, etc.)
- video production (editing, placement, storage)
- animation creation or editing
- audio-visual production services (such as new completed films or photo compilation)
Optional procurement services, including, but not limited to
- Printing and related services including:
- custom printing, variable imaging, and binding
- printing of bonds, cheques, forms and other secure documents
- print on demand, electronic document publishing and management
- Braille, large print, and alternate formats
- warehousing, order fulfillment, logistics and distribution
- custom imprinting of promotional materials
- Marketing services:
- marketing management
- planning
- coordination and implementation of marketing campaigns
- Strategic communications services including:
- public relations
- writing, editing, language refinement of materials
- communications planning and development
- research and analysis
- strategy development and implementation
- Exhibits services including:
- design, fabrication, and installation of exhibit or components
- storage, shipping, dismantling, and removal
- exhibit logistics management
- exhibit space rental and related services
- Event management services including:
- facilities and coordination of hearings, meetings, conferences, trade shows and special events
- Graphic design services including:
- full range of design services for print and electronic media (internet and intranet), training products
- production art, and non-technical illustrations
- Multi-media services including:
- multimedia services distribution and duplication services
- web casting, host broadcasting
- transmission of media or video
- Media monitoring services including:
- media monitoring of print, radio and television broadcasts, real-time newswires and social media
- press-release distribution
- transcripts of scrums and live events
- access to on-line news databases
- Court reporting and transcription services including:
- on-site court reporting and transcription
- transcription of client-supplied audio/video
- Telephone services / Contact centre services including:
- direct access to bilingual information centre specialists who direct callers to services, take orders for government publications and documents, and answer questions on Government of Canada programs, services and initiatives
- Stakeholder and citizen engagement and consultation activities services involves:
- directly engaging the public through active two-way dialogue whether in person or on-line. This activity enables the government to take into account the public's views, concerns, ideas and proposals in the development or assessment of government policies, programs, services and initiatives
- Promotional items including:
- custom imprinted promotional items and custom imprinted giftware where the imprint relates to an organization or specific message but is not personalized to any individual
Other services
Copying licence. The licence allows employees of the Government of Canada to copy copyrighted material covered by the licence, for example newspapers, professional journals, books, and magazines, within the limits set out in the licence, without fear of liability for copyright infringement.
Additional resources
Quality levels and guides for printing. These documents are published as aids for establishing common standards between the Government of Canada and private sector suppliers for the quality assurance of printed products.
Cost recovery
PSPC offers federal departments and agencies extensive procurement knowledge and experience grounded in the skillful application of the federal government's legal and policy framework on procurement of communication services.
Unlike most other procurement services, Communication Procurement Services operates on cost recovery, charging an acquisition fee of either 1.7% or 3%, depending on the commodity. The fee is based on the value of the contract award, and the value of any amendment that increases the value of the contract. PSPC obtained the authority to charge these fees in two Treasury Board decisions (1995 and 2010). For further details, please contact the key resources listed with the commodity of interest.
Information for government
Communication Procurement Services (This information is only accessible to federal government employees): This site provides more information to assist departments in defining and acquiring timely, effective and valuable procurement services to meet their department’s communication requirements.
- Date modified: