Control of pests in federal buildings

Reporting a pest problem

Early reporting remains the cornerstone of effective pest control. If employees suspect that there are pests present in their workplace, they should notify their manager and call the National Service Call Centre at 1-800-463-1850 so an investigation and treatment can take place, if needed. Calls placed to the National Service Call Centre remain anonymous.

Public Services and Procurement Canada recognizes that pests can be concerning to employees and takes all complaints seriously. Pest management programs are in place within our office locations to ensure that identified pest problems are treated quickly. We have also implemented increased monitoring, as a result of employee concerns and as a way to proactively address the issue.

When pests are reported, Public Services and Procurement Canada has a robust pest management plan to deal with pests in federal buildings, which may include bringing in pest management experts to confirm the presence of pests through an initial inspection. If pests are confirmed, appropriate measures are completed. Appropriate measures may include building repairs, installation of traps, vacuuming, steaming and applying a treatment spray. Whenever possible, these measures are done after hours to minimize the impact on employees. The application of treatment sprays are done in accordance with applicable regulations.

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Common types of pests

What to do if you suspect the presence of pests in your building

Early reporting remains the cornerstone of effective pest control. If employees suspect that there are pests present in their workplace, they should notify their manager and call the National Service Call Centre at 1-800-463-1850 so an investigation and treatment can take place, if needed. Calls placed to the National Service Call Centre remain anonymous.

Help maintain a pest-free workplace

As building occupants, we have a role to play in maintaining a pest-free workplace. Colder weather brings pests indoors, and every effort should be made to keep offices and workspaces free of food waste that could attract pests.

Anything perishable should be kept away from the workspace and you are encouraged to eat lunch away from your desk. If you do eat at your desk, be sure to dispose of any food waste promptly in the designated kitchen or appropriate area on your floor; not in your desk-side garbage can.

Guidance for a pest-free workplace

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