Definition and Characteristics of Mediation


Mediation consists of negotiation between disputing parties, assisted by a neutral third party and it is defined as: "The intervention into a dispute or negotiation by an acceptable, impartial and neutral third party (with no decision-making power) to assist disputing parties in voluntarily reaching their own mutually acceptable settlement of issues in dispute".


Characteristics of Mediation Process

Components of Successful Mediation

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