Claims Prevention Guidelines

Archived Content

The National Project Management System has been replaced by Project Navigator effective October 15, 2021. Therefore, this page has been archived and will be taken down in 2024.


The objective of claims prevention is to keep the number of claims to a minimum. The majority of claims can be mitigated, if resolution action is taken promptly. Claims prevention involves being sensitive to potential claim situations and taking appropriate action to avoid them. For the most part, it is a matter of good project and contract management. The following guidelines have been developed to assist project managers in their efforts to reduce the probability of claims.

Risk Management Planning

(Anticipate problems contractors may encounter in carrying out the work)

Provision of Quality Plans and Specifications

(Ensure accuracy and quality to extent possible)

Selection of Contractor

(Existing federal policy to secure public tenders and award to the lowest bidder impedes the ability of PSPC to contract with the most competent contractors)

Management during Construction

(Resolve problems as they arise)

Exercise Public Services and Procurement Canada Responsibilities

(Avoid situations which give rise to claims and accept responsibility for their prevention and prompt evaluation)

Date modified: