PSPC service continuity
January 13, 2021: 9:00 AM (EST)
Due to the ongoing and evolving COVID-19 outbreak, Public Services and Procurement Canada (PSPC) services may be delayed. We are prioritizing support for the Government of Canada’s response efforts, as well as critical services, including administering pay and pensions, and maintaining building safety.
In addition to possible delays in service, the following operational changes are in effect:
In this section
- Public service pay and pensions
- Receiver General / Direct deposit payments
- Bid receiving and Bid Receiving Unit
- Contracting authority
- Active contracts
- Translation Bureau
- Contract Security Program
- Controlled Goods Program
- Canada Gazette
- National Capital Region mail management services and K1A interdepartmental mail
- Federal building maintenance
- Bridges, docks and dams
Public service pay and pensions
Pay and pension services are currently provided without interruption. Services related to pay and pension are considered essential, and measures are in place to ensure that operational requirements are met.
The Client Contact Centre remains the first point of contact for current and former federal public servants looking for information or help with compensation and benefits enquiries, as well as for technical issues when using the Compensation Web Applications and MyGCPay.
Federal public servants who cannot access the Compensation Web Applications, and need documents such as their pay stubs and tax slips, can call the Client Contact Centre at 1-855-686-4729 to obtain these documents through epost Connect securely and confidentially.
Several measures remain available for employees experiencing pay issues, including requesting emergency salary advances or priority payments from their departments as well as flexible repayment options for overpayments. Employees who are experiencing pay issues are encouraged to reach out to the Client Contact Centre and consult actions to take and resources if having pay issues.
Callers may, however, experience increased wait times when calling the Client Contact Centre and the Government of Canada Pension Centre.
Receiver General / Direct deposit payments
There are no planned service interruptions with respect to the various payments made by the Receiver General, either by direct deposit or by cheque, on behalf of federal departments and agencies.
For all Government of Canada payments, direct deposit remains the payment method of choice. You can sign up for direct deposit through your financial institution (see the list of participating institutions).
You can also enrol directly at:
Canada Emergency Response Benefit, Canada Child Benefit, GST/HST credit, T1 tax refund and more
Employment Insurance, Canada Pension Plan and Old Age Security
Bid receiving and Bid Receiving Unit
Due to the impacts from the COVID-19 pandemic, bidders are strongly encouraged to transmit their bids electronically using the Canada Post epost Connect service instead of using the other methods of bid delivery usually available.
This service allows suppliers to submit bids, offers and arrangements electronically to PSPC Bid Receiving Units. This online service enables the electronic transfer of large files up to Protected B level. To use epost Connect, or to get more information on how to use it, please send an email to the national Bid Receiving Unit’s generic address at firstname.lastname@example.org.
For Suppliers and Contracting Authorities, the physical location of the Bid Receiving Unit for the National Capital Region (NCR) remains open, Monday to Friday from 8 am to 4 pm (Eastern Time) but with limited staff available. The health and safety of staff and suppliers remains our top priority. As such, measures are being taken on-site to encourage social distancing. Suppliers can still leave their bids in the bid box outside the Bid Receiving Unit and complete the requested information on the sheet next to the bid box to obtain an electronic receipt. For information regarding regional Bid Receiving Units, please consult your PSPC regional office.
Given current circumstances and network limitations, some active procurements may be delayed. To stay up to date on the status of specific procurements, please consult Buysandsell.gc.ca.
For each solicitation, whether published on Buyandsell.gc.ca or not, the contracting authority must send an email to the Bid Receiving Unit generic mailbox, at email@example.com, before the solicitation closing date and provide the following information:
- Subject: Solicitation number and closing date
- Message: Contracting authority’s home address with postal code and telephone number
No delivery will be made from the PSPC Bid Receiving Unit nor Mail Management Services to the contracting authority's client (project authority, technical authority, etc. from PSPC or other departments). It is the contracting authority’s responsibility to verify that the bids received in response to the bid solicitation are consistent with the Final Bidders List issued and provided by the Bid Receiving Unit, and to remove any documents that are not to be forwarded to their client (financial bid, certification, USB keys, integrity form, etc.). The contracting authority will be required to make delivery arrangements with their client.
PSPC remains committed to continuing key business already underway, where possible. It is our intent to proceed with the receipt of materiel where possible, and to continue fair and timely payment for goods received and services rendered.
In cases where contracted resources are working on-site in a government office, only essential core activities identified by the client technical authority will continue to be performed in the workplace. Contractors should consult their respective client technical authority for specific direction.
The terms and conditions of a contract will dictate specific implications regarding the curtailing or suspension of work.
We strongly encourage open lines of communication. To that end, we ask suppliers to contact their contracting authority if they are experiencing challenges that could jeopardize their ability to deliver goods and services.
For more information, please visit Buyandsell.gc.ca, which lists the contracting authority for your tender notice under “Contact Information.”
The Translation Bureau continues to provide its usual level of service to the Parliament of Canada, the federal government and its other clients. All translation, interpretation and terminology services in official, foreign and Indigenous languages, as well as sign language interpretation and captioning services remain available according to the usual procedures (hyperlink accessible only on the Government of Canada network).
To ensure coherent, accurate and consistent communications related to COVID-19, the Translation Bureau has also published its new Glossary on the COVID-19 pandemic, which was added to the Resources of the Language Portal of Canada and TERMIUM Plus®, the Government of Canada’s terminology and linguistic data bank.
Contract Security Program
The Contract Security Program continues to process requests. Those related to the COVID-19 response and critical operational requirements needed to maintain essential services of the Government of Canada are being processed on a priority basis. As a result, processing times for other requests may be longer than usual. To help us better manage and triage your request:
- for personnel screening requests, please ensure that section A of the personnel screening, consent and authorization form (TBS 330-23E) is completed and includes a compelling justification to be processed on a priority basis
- for Private Sector Organization Screening (PSOS), please make sure to attach the security requirements checklist with a compelling justification in order to be processed on a priority basis
Federal government departments remain responsible for authorizing contractor requests to access protected or classified information from home anywhere in Canada and for administering the required safeguarding measures. Until further notice, organizations whose employees who are required to access protected or classified information or assets while working from home, must contact their client department for approval and guidance.
For more information on the Contract Security Program, please visit the security requirements for contracting with the Government of Canada web page.
Controlled Goods Program
The Controlled Goods Program continues to process requests. Those that are directly related to the COVID-19 response and critical requirements to maintain the Government of Canada’s essential services are being processed on a priority basis. As a result, processing times for other requests may be longer than usual.
To minimize delays:
- submit your applications as early as possible, and identify requests that are directly related to the COVID-19 response, if applicable
- follow the steps outlined in How to register
- ensure that your applications are fully completed
- include all supporting documentation with your applications
For more information on the Controlled Goods Program, please visit the controlled goods: examining, possessing or transferring web page.
GCSurplus business operations have resumed at all regional sales centres. The following services have been modified to ensure the health and safety of employees, bidders and buyers:
- Scheduled contactless pick-up is available at all GCSurplus sales centres
- Public access to GCSurplus sales centres will not be permitted without a scheduled appointment
- Online payment by credit or debit card are being accepted at this time. Payment cannot be made in-person at GCSurplus sales centres
- Shipping has been expanded to include certain items weighing up to 2,041 kg (4,500 pounds). Vehicles are excluded from this service
For more information on the resumption of operations, please visit GCSurplus.ca.
All notices can be submitted for publication in the Canada Gazette. Please submit your notice and request for insertion form by email at firstname.lastname@example.org. Please note that only requests sent by email will continue to be processed.
PSPC has closed all GCcoworking sites until further notice. This decision is effective immediately and includes the following locations:
- Esplanade Laurier (Ottawa)
- 335 River Road (Ottawa)
- 480 Boulevard de la cite (Gatineau)
- Place d’Orleans (Ottawa)
- 555 Legget Dr (Ottawa)
- 655 Bay St (Toronto)
For any questions relating to this decision or the use of the site for business continuity of essential services, please send an email to the GCcoworking generic inbox: email@example.com with a cc to Frederic Guenette (firstname.lastname@example.org).
We appreciate your understanding during these extraordinary times and look forward to seeing the sites back up and running when safe to do so.
National Capital Region mail management services and K1A interdepartmental mail
Mail management services for the National Capital Region remains open for PSPC essential services sectors only, but with limited hours: Monday to Friday, noon to 2:30 pm (eastern time). The health and safety of staff, the public and suppliers is our priority.
For information on possible services, or if you have specific requirements for essential services only, please contact the mailroom team at 819-420-1505. Please note this is dependent on our service providers’ available services.
Federal building maintenance
PSPC is committed to providing its clients with healthy and productive work environments. We continue to liaise with Health Canada to remain current with appropriate cleaning protocols for our buildings during the COVID-19 pandemic.
PSPC has increased the cleaning/disinfecting frequency of high touch points such as common spaces, washrooms, meeting room furniture, doors, stairwells, and elevators. Specialized cleaning/disinfectant protocols are in place in the event of a suspected or confirmed case of COVID-19. Should additional cleaning/disinfectant protocols be recommended, PSPC is ready to implement them.
PSPC continues to be in close contact with health officials, service providers, industry leaders and clients for consistency in service. Hand sanitizers are being installed at building entrances and posters have been placed in elevators, washrooms and common areas to raise public awareness of proper handwashing practices, physical distancing, and offer general and factual information on COVID-19.
As PSPC buildings remain open, we also require physical distancing measures to be followed by occupants while they carry out their essential federal government functions. Life safety systems like emergency lighting, sprinkler systems, fire alarm systems, emergency power, etc., continue to operate normally with completion of regular maintenance activities. Supplemental protocols for water, as well as, heat, ventilation, and air conditioning (HVAC) systems have been implemented nationally to ensure occupant wellness in our buildings.
Suspected or confirmed cases of COVID-19 within a PSPC building should be reported immediately to PSPC’s 24/7 National Service Call Centre at 1-800-463-1850 so that appropriate disinfection action can be taken.
Bridges, docks and dams
Currently, all PSPC-owned bridges, docks and dams are open and continue to operate as usual. PSPC will issue public notices to advise of any closures or interruptions.
The decision to limit any interprovincial traffic on PSPC-owned bridges resides with the respective provinces and will be enforced by local authorities.
To view all current public notices please visit our media advisories.
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