Client Contact Centre – Updates on enhanced support for employees

April 2018

Client Contact Centre – Updates on enhanced support for employees
Client Contact Centre - Updates on enhanced support for employees - April 2018

First box: Enhanced support

  • About 200 public servants now available to answer employees’ calls
  • Call centre agents provide callers with more detailed information about their pay cases/issues

Second box: Improved client satisfaction at first point of contact

  • 77% of callers felt that their inquiry was addressed
  • 84% of callers were satisfied with overall experience

Third box: Did you know?

In April 2018, the Client Contact Centre answered over 32,000 calls and an average of 1,600 calls daily within 44 seconds, meeting its service standing of 3 minutes

Fourth box: Call the Client Contact Centre, at 1-855-686-4729 (Canada or United States) or 506-424-4330 (Outside Canada and the United States)

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