Canada Post Review

The Government of Canada conducted an independent review of Canada Post to ensure Canadians receive quality postal services at a reasonable price. Canadians from coast to coast to coast had a say in the services they value and need.

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Why we conducted the review

The goal of the review, a key mandate commitment of the Minister of Public Services and Procurement, was to help put Canada Post on a self-sustaining footing, while providing valuable services for Canadians well into the future. Views of Canadians matter and were taken into consideration throughout the review.

How the review was conducted

The independent review of Canada Post was carried out in two phases.

Phase 1

An independent four-member task force undertook an analysis of Canada Post’s services and current financial situation, conducted public opinion research, met with key stakeholders, and examined international best practices for postal delivery.

On September 12, 2016, the task force released a discussion paper, entitled Canada Post in the Digital Age. The paper was developed by the task force to inform Canadians, Parliamentarians and the Government on Canada Post Corporation’s financial situation, the needs of Canadians and viable options.

The results of the public opinion research that was conducted with Canadians, Indigenous peoples, and businesses are also available.

Phase 2

The House of Commons Standing Committee on Government Operations and Estimates consulted Canadians from coast to coast to coast. The information presented in the task force’s discussion paper: Canada Post in the Digital Age provided a starting point for the consultations. The paper is one of many sources that will be used to shape the future of Canada Post.

On December 13, 2016, the Standing Committee on Government Operations and Estimates’ released their report: The Way Forward for Canada Post. The Committee’s report includes recommendations to the Government on the future of Canada Post.

The government tabled its response to the Standing Committee’s report on April 12, 2017.

A new vision for Canada Post
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A new vision for Canada Post

Putting service to Canadians front and centre

  • Close to 64,000 employees
  • Delivering to 16 million addresses
  • Delivering over 8 billion pieces of mail

Government Decision

On January 24, 2018, the government announced a new vision for Canada Post that puts service to Canadians front and centre. In support of the new vision, the government outlined concrete actions and provided guidance for implementation of the renewal.

The renewal of Canada Post will ensure Canadians have access to high-quality service at a reasonable price, no matter where they live.

The actions the government is taking will position the Corporation to better adapt, meet challenges and take advantage of opportunities created by, among other things, new technologies, and the evolving expectations of its customers and the communities it serves.

Immediate and concrete actions in support of Canada Post’s new vision include:

  • Terminating Canada Post’s program to convert door-to-door delivery to community mailboxes.
  • Enhancing an accessible delivery program for seniors and Canadians with mobility challenges to reduce obstacles to access mail.
  • Reclassifying Canada Post under the Financial Administration Act so that it can reinvest all of its profits in service and innovation.
  • Increasing Canada Post’s promotion of its remittance services for Canadians who send money overseas to support family members.
  • Renewing Canada Post’s leadership by appointing a new Chair of the Board of Directors to oversee the implementation of the government’s new vision and build more collaborative relationships with communities, employees, labour and other stakeholders. This appointment is an important part of a wider change in leadership at Canada Post, which will also reflect greater diversity and broader perspectives, including labour.
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