Government of Canada Pension Centre—Canadian Armed Forces pensions
Potential Canada Post Disruption
A potential Canada Post service disruption could begin in May. To avoid interruptions in receiving your pension, we encourage you to sign up for Direct Deposit by contacting the Pension Centre. Active employees can receive information and updates by accessing the Pension portal.
Important Notice: Changes to Public Service Healthcare Plan (PSHCP) and Pensioners` Dental Services Plan (PDSP) Contribution Rates
Effective April 1, 2025, new monthly contribution rates for the PSHCP and the PDSP will be implemented.
Since contributions are paid one month in advance, the updated rates will be reflected in your March 2025 pension payment for April 2025 coverage.
For more details, visit: Pensioners’ Dental Services Plan contribution rates - Canada.ca, Schedule V - Monthly Contribution Rates
Member feedback survey – 2025
If you have contacted the Pension Centre in the last 3 months, you may receive a phone call or email inviting you to participate in a member feedback survey about your experience with the Pension Centre, and to see if our services met your expectations. The email will be sent by the research firm Advanis.
Completing the survey is voluntary. Your participation will be kept confidential. What you tell us won’t have an impact on your pension payments or essential services.
The survey period will end March 2026.
Active, retired member and survivor
Telephone
Toll free: 1‑800‑267‑0325
Monday to Friday
7 am to 5 pm (Eastern time)
Outside Canada and the United States
613‑946‑1093
(collect calls accepted)
Monday to Friday
7 am to 5 pm (Eastern time)
Excluding Statutory holidays
Telephone teletype (TTY): 1‑855‑255‑9935
(collect calls accepted)
Monday to Friday
7 am to 5 pm (Eastern time)
Excluding Statutory Holidays
Video Relay Service (VRS): Use your VRS enabled app and device to make and receive calls to 1‑800‑561‑7930
More information about VRS: Frequently Asked Questions
Facsimile
418‑566‑2865
Note: Always include your pension number or Service number when providing information by facsimile.
Online or by email
Option 1: If you are an Active Canadian Armed Forces employee with access to the Compensation Web Applications (CWA), you can send us a secure message through your message centre in your MY GC Pension portal. Through the secure messaging application, you may include personal information such as your Service number or any personal information that is relevant to your file.
Option 2: You can use the general inquiry form. Please do not disclose your Service number or any other personal information. For more information about security and the protection of personal information, please refer to the Disclaimer and Privacy Notice Statement on the General Inquiry page.
Option 3: You can send an e-mail to pensioncentrecaf.centredespensionsfac@tpsgc-pwgsc.gc.ca. Please do not disclose your Service number or any other personal information. For more information about security and the protection of personal information, please refer to the Disclaimer and Privacy Notice Statement on the General Inquiry page.
In writing
Public Services and Procurement Canada
Government of Canada Pension Centre – Mail Facility
PO Box 9500
Matane QC G4W 0H3
Note: Always include your pension number or Service number when writing.
Information on the Client concern escalation process
Privacy notice statement
Provision of the information is on a voluntary basis. We will use the information for the purpose of responding to your questions/comments, and to improve our Internet presence.
The information will be held in Public Services and Procurement Canada's Personal Information Bank number PWGSC PPU 115 (Internet Services), and retained according to the retention and disposal schedule established for this bank.
Your personal information is protected under the provisions of the Privacy Act. Under the Act, you have the right to request access to and correction of your personal information, if erroneous or incomplete.
For more information about your rights, see Info Source (formerly Information about Programs and Information Holdings in 2022). Info Source is a Government of Canada publication available in major libraries, at government information offices and from constituency offices of federal Members of Parliament.
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