Government of Canada Pension Centre—Canadian Armed Forces pensions

Pension Services Feedback Survey

If you have contacted the Pension Centre or accessed the online Pension Portal in the last three (3) months, you may receive a phone call or email inviting you to participate in a pension services feedback survey about your experience to see if our services met your expectations. The email will be sent by the research firm Advanis.

Completing the survey is voluntary. Your participation will be kept confidential. What you tell us won’t have an impact on your pension payments or essential services.

Critical Pension Services Maintained

Due to ongoing and evolving COVID-19 pandemic, callers may experience increased wait times when calling the Government of Canada Pension Centre. Callers may also experience dropped calls, as all telecommunication networks across Canada are presently facing capacity challenges.

Services related to pensions, including payments, are considered essential and measures are in place to ensure that critical pension services are maintained without interruption.

Active, retired member and survivor


Toll free: 1-800-267-0325
Monday to Friday
8 am to 4 pm (your local time)

Outside Canada and the United States

(collect calls accepted)

Monday to Friday
8 am to 4 pm (Eastern time)
Excluding Statutory holidays

Telephone teletype (TTY): 1-855-255-9935
(collect calls accepted)

Monday to Friday
8 am to 4 pm (Eastern time)
Excluding Statutory Holidays



Note: Always include your pension number or Service number when providing information by facsimile.

Online or by email

Please read our Privacy notice statement below.


General inquiry

In writing

Public Services and Procurement Canada
Government of Canada Pension Centre – Mail Facility
PO Box 9500
Matane QC  G4W 0H3

Note: Always include your pension number or Service number when writing.

Information on the Client concern escalation process

Privacy notice statement

Provision of the information is on a voluntary basis. We will use the information for the purpose of responding to your questions/comments, and to improve our Internet presence.

The information will be held in Public Services and Procurement Canada's Personal Information Bank number PWGSC PPU 115 (Internet Services), and retained according to the retention and disposal schedule established for this bank.

Your personal information is protected under the provisions of the Privacy Act. Under the Act, you have the right to request access to and correction of your personal information, if erroneous or incomplete.

For more information about your rights, see Info Source. Info Source is a Government of Canada publication available in major libraries, at government information offices and from constituency offices of federal Members of Parliament.

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