How we did this month—2024

View the most recent monthly client call statistics from the Government of Canada Pension Centre.

The Pension Centre’s service standard to answer telephone calls is within 180 seconds. However, please note that circumstances beyond their control may result in longer wait times occasionally.

June

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in June.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of June
Date Total calls Number of calls answered within 180 seconds
June 3 to 7, 2024 2,207 1,932
June 10 to 14, 2024 1,960 1,738
June 17 to 21, 2024 1,878 1,559
June 24 to 28, 2024 1,839 1,539

Average call wait time June 2024

The table that follows show the weekly average wait time for clients calling the Pension Centre in June.

Average wait time for each week of the month of June
Date Average wait time (seconds)
June 3 to 7, 2024 54
June 10 to 14, 2024 54
June 17 to 21, 2024 72
June 24 to 28, 2024 68

May

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in May.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of May
Date Total calls Number of calls answered within 180 seconds
May 6 to 10, 2024 2,071 1,792
May 13 to 17, 2024 1,830 1,537
May 20 to 24, 2024 1,564 1,300
May 27 to 31, 2024 2,200 1,889

Average call wait time May 2024

The table that follows show the weekly average wait time for clients calling the Pension Centre in May.

Average wait time for each week of the month of May
Date Average wait time (seconds)
May 6 to 10, 2024 59
May 13 to 17, 2024 70
May 20 to 24, 2024 82
May 27 to 31, 2024 66

April

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in April.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of April
Date Total calls Number of calls answered within 180 seconds
April 1 to 5, 2024 2,005 1,647
April 8 to 12, 2024 2,233 1,928
April 15 to 19, 2024 2,280 1,981
April 22 to 26, 2024 2,271 1,973
April 29 to May 3, 2024 2,316 1,884

Average call wait time April 2024

The table that follows show the weekly average wait time for clients calling the Pension Centre in April.

Average wait time for each week of the month of April
Date Average wait time (seconds)
April 1 to 5, 2024 83
April 8 to 12, 2024 62
April 15 au 19, 2024 60
April 22 to 26, 2024 58
April 29 to May 3, 2024 78

March

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in March.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of March
Date Total calls Number of calls answered within 180 seconds
March 4 to 8, 2024 2,387 2,102
March 11 to 15, 2024 2,290 1,901
March 18 to 22, 2024 n/a n/a
March 25 to 29, 2024 1,889 1,676

Average call wait time March 2024

The table that follows show the weekly average wait time for clients calling the Pension Centre in March.

Average wait time for each week of the month of March
Date Average wait time (seconds)
March 4 to 8, 2024 50
March 11 to 15, 2024 69
March 18 to 22, 2024 n/a
March 25 to 29, 2024 49

February

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in February.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of February
Date Total calls Number of calls answered within 180 seconds
February 5 to 9, 2024 2,382 2,109
February 12 to 16, 2024 2,297 2,088
February 19 to 23, 2024 2,267 1,979
February 26 to March 1, 2024 2,724 2,375

Average call wait time February 2024

The table that follows show the weekly average wait time for clients calling the Pension Centre in February.

Average wait time for each week of the month of February
Date Average wait time (seconds)
February 5 to 9, 2024 51
February 12 to 16, 2024 41
February 19 to 23,  2024 52
February 26 to March 1, 2024 53

January

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in January.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of January
Date Total calls Number of calls answered within 180 seconds
January 1 to 5, 2024 1,534 1,309
January 8 to 12, 2024 2,463 2,113
January 15 to 19, 2024 2,490 1,990
January 22 to 26, 2024 2,500 2,029
January 29 to February 2, 2024 3,323 2,679

Average call wait time January 2024

The table that follows show the weekly average wait time for clients calling the Pension Centre in January.

Average wait time for each week of the month of January
Date Average wait time (seconds)
January 1 to 5, 2024 65
January 8 to 12, 2024 69
January 15 to 19, 2024 100
January 22 to 26, 2024 86
January 29 to February 2, 2024 88

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