Meet the Document Imaging Solutions Centre

Our team will help you complete even the most daunting digitization projects. You will benefit from our years of experience in the imaging business, an established network of skilled specialists, robust equipment, and business transformation successes.

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Organization

The Document Imaging Solutions Centre is Public Services and Procurement Canada's total service solution for all levels of government and institutions. Based in Matane, Quebec, we have operations in the National Capital Region in Gatineau, Quebec, and Winnipeg, Manitoba. Our offices share a common infrastructure of high-volume production scanners.

Matane: Administrative Centre and digitization facility

This is our primary production facility. Highly qualified employees manage the document imaging process from A to Z, from receipt to invoicing.

The digitization facilities are fully equipped with the latest imaging technology. Employees receive, record, track, open and prepare documents for the digitization process. Once digitized, we can index and classify documents according to your specifications. We also archive, access and dispose of documents based on strict guidelines used by the Government of Canada. Certified ISO 9001:2015, we strive to be recognized for our excellent work and our value-add approach to quality, enabling us to provide our clients top quality digitization services.

National Capital Region: Gatineau outreach office

Our outreach office in Gatineau plays a central role in client relations. The Document Imaging Solutions Centre offers services to clients in the National Capital Region and across Canada.

We attend many major conferences throughout the year and are always ready to travel to your location to better understand your imaging needs.

Contact the Document Imaging Solutions Centre if you have any questions or comments about our services, facilities or activities.

Video: Meet the Document Imaging Solutions Centre

Meet the Document Imaging Solutions Centre - English video - HTML5 Transcript/Captions

Start of clip.

[The words “Document Imaging Solution” appear, then the title fades out.]

[A man loads a parcel onto the back of a truck bearing the Public Works and Government Services corporate identity. The words “Gino – Document Handling” appear in a text bubble overlay.]

[The truck moves along a country road with a wind turbine in the background.]

[The truck moves alongside the St-Lawrence River, passing by a road sign announcing the city of Matane. The words “Renaud – Driver” appear in a text bubble overlay.]

[The truck moves along a country road that is next to a prairie field. The words “Ernie – Driver” appear in a text bubble overlay.]

[A road sign announces “Welcome to Winnipeg, Heart of the Continent.”]

[A man pushes document boxes on a trolley through an office. The words “Troy – Materiel Clerk” appear in a text bubble overlay.]

[Employees are shown at work in the imaging preparation and validation service area. A close-up shows a woman working on document preparation prior to imaging. The words “Martine – Document Preparation Clerk” appear in a text bubble overlay.]

[A group of employees prepare cheques prior to imaging. There is a close-up of one of the women in the group, working. The words “Maryse – Clerk” appears in a text bubble overlay. A close-up on the same woman's hands shows her dropping documents into a tray.]

[Another woman operates a high-speed cheque scanner. The words “Manon – Cheque Scanner Operator” appear in a text bubble overlay.]

[The cheques are shown being sorted mechanically.]

[Another woman operates a high-speed document scanner. The words “Martine – Scanner Operator” appear in a text bubble in overlay.]

[Two shots of documents riding along a scanner belt while being scanned.]

[A man operates a high-speed document scanner. The words “Jas – Scanner Operator” appear in a text bubble in overlay.]

[Another shot of documents riding on a scanner belt while being scanned.]

[A close-up of a man facing a computer screen. The words “Benoit – Quality Assurance” appear in a text bubble in overlay. Another close-up shows his computer screen displaying the document images.]

[A man stands in front of a computer module working on processors and hard drive maintenance. The words “Serge – IT Specialist” appear in a text bubble in overlay. A close-up of the man's face fades into graphics and images on a computer screen.]

[A man disposes of cheques on the belt of a large capacity shredder. The words “Raynald – Document Destruction” appear in a text bubble overlay. A close-up shows the cheques on the belt at the front end of the shredder. Two more shots show the paper shreds at the back end of the shredder, followed by the bales of shredded paper.]

[A man wears a phone headset facing a computer screen. The words “Jérôme – Client Services” appear in a text bubble overlay. The man talks into the headset.]

[A man pushes a document box on a trolley through the alleys of the warehouse. The words “Jimmy – Warehouse Clerk” appear in a text bubble overlay. A close-up of the man shows him dropping a document box on a shelf of the warehouse.]

[A green line moves from left to right in a broken pattern.]

[The words “Imaging: Smart, Simple, Secure” appear. The image and title fade out.]

[The Public Works and Government Services corporate identity appears. The corporate identity fades out.]

[The Canada wordmark appears in black letters on white background, then the wordmark fades out.]

[The Canada wordmark appear in white letters on black background.]

End of clip.

Values

Smart, simple, secure: the Document Imaging Solutions Centre works with your organization to customize solutions to your record management challenges.

We will configure our equipment to meet your requirements, so that with just a few changes in your business, you will be able to work cleaner, faster and more efficiently. After all, it's smart to convert to an electronic format.

We offer:

History

The Document Imaging Solutions Centre is part of Public Services and Procurement Canada. This department delivers high-quality services and programs such as security, information services, real property, payments, pension, purchasing and translation to over 100 federal departments and agencies.

Today, the imaging centre supports the Digital Canada 150 initiative, a 2013 plan to guide federal departments and agencies into the digital future. Our mandate includes the digitization of government documents and support for Open Government.

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Testimonials

What some of our clients say about our services:

"It was a pleasure working with you and your team in Matane. Your contribution to the success of the review was exceptional."

Davinderpaul Kanwal, Acting Director General,
Canada Post Corporation Review

"Just a word to thank you for always answering our imaging questions quickly and promptly, which allows us to give our clients excellent service. A pension expert also told us about the great service he received recently."

Janice M. Gallant, Acting Manager,
Information Management and Outreach
Government of Canada Pension Centre

"During the 2016-17 fiscal year, the Military Police Complaints Commission of Canada (MPCC) engaged the services of the Document Imaging Solutions from Public Services and Procurement Canada (PSPC). From the first meeting in October 2016 until the completion of the project, the PSPC team, including Nicole Clermont and Heather Houston, advised and supported the MPCC throughout the entire project of imaging its collection.
The preparation and verification of the documents at the pre-planning stage of the project ensured that it could be well completed and in a timely manner. The meetings and communication between the various sections and the contractor made the experience easy and pleasant for the MPCC. Though the elements of our original contract changed while the project was ongoing, the team continued to guide and support us until the project was completed.
The MPCC is pleased to have worked with the Document Imaging Solutions Centre’s team at PSPC."

Stéphane Noreau
Records and Information Management Officer
Military Police Complaints Commission of Canada

"I am pleased with the work you did for us in March (Collection 1993-2007). The optical character recognition was much more successful than I thought it would have been. The same applies to image quality. It was a real pleasure working with you and your team, and I look forward to working with you again."

François Boivin
Executive Editor
Federal Courts Reports
Office of the Commissioner for Federal Judicial Affairs Canada

"The Public Services and Procurement Canada Digital Information Management team in Matane has done a fantastic job with file management, scanning and image production for our ongoing file digitization project - we look forward to continuing the project with them this year."

Carl Ripley
Manager, Navigation Protection Program
Transport Canada - Atlantic Region

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