Airport Screening Services Agreement—Pre-Qualification Program requirements checklist

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Airport Screening Services Agreement—Pre-Qualification Program requirements checklist (268Kb)

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Introduction

Once your organization has applied to the Canadian General Standards Board (CGSB) for the Airport Screening Service Agreement (ASSA) Pre-Qualification Program, the next stage in the process will be to submit your management system documentation that identifies the processes used to meet the requirements in the Standard. The Qualification Requirements Checklist must accompany the documentation.

The CGSB requires this checklist to be completed by the applicants to aid in both the document review and the on-site field audit. The checklist is a breakdown of the Canadian Air Transport Security Authority (CATSA) Screening Contractor Management System Standard and is designed to map the applicant's documentation to the individual elements.

Please submit a completed checklist as well as the referenced documentation to the attention of the CGSB.

Qualification requirements

Part 1—Management team commitment

1.1 Management team commitment

Does the organization define and demonstrate its processes and resources used to affirm the management team's commitment to the development and implementation of its management system and continual improvement of its effectiveness?

At a minimum:

Part 2—Financial and general capability

2.1 Financial statements

Does the organization provide audited financial statements for the previous three years?

If audited financial statements are not available, does the organization provide:

Part 3—Human resource optimization

3.1 Capability

Does the organization define and demonstrate a planning process for ensuring it has the capability to meet the human resource challenges presented by national, regional and local employment markets and conditions?

3.2 Motivated workforce

Does the organization define and demonstrate programs or activities designed to foster an organizational culture that results in a motivated workforce?

3.3 Human resource information system

Does the organization define and demonstrate a human resource information system and procedures that, at a minimum:

3.4 Information security system

Does the organization define and demonstrate an information security system and procedures that provide, at a minimum:

3.5 Payroll system

3.6 Staff recruitment and retention

Does the organization define and demonstrate its recruitment and retention processes to fill and maintain the categories of human resources required at the management and non-management levels, including at a minimum:

3.7 Management of personnel represented by a union

Does the organization define and demonstrate the processes and resources necessary to manage employees providing service to a third party where those employees are represented by a union, including:

Part 4—Service delivery excellence

4.1 Service delivery

Does the organization define and demonstrate the processes and resources necessary to determine:

4.2 Employee scheduling

Does the organization define and demonstrate an employee scheduling process for the deployment of human resources that meet client and service requirements, including:

4.3 Administrative management

Does the organization define and demonstrate its administrative management processes, e.g. those meant to ensure the timely and accurate flow of information, including at a minimum:

4.4 Service delivery control

Does the organization define and demonstrate the processes and resources necessary to plan and carry out service delivery under controlled conditions, including at a minimum:

4.5 Customer property

Does the organization define and demonstrate the processes and resources necessary to care for customer property while it is under the organization's control or being used by the organization?

4.6 Emergency control

Does the organization define and demonstrate the processes and resources necessary to plan and carry out emergency planning and preparedness in the service delivery environment?

Part 5—Performance measurement and continuous improvement

5.1 Key contractual performance indicators report

Does the organization define and demonstrate its ability to report on key contractual performance indicators and the way in which it measures the achievement of key performance indicators (current and previous performance management reports)?

5.2 Service delivery monitoring and measurement data

Does the organization define and demonstrate how it collects appropriate data for monitoring and measurement of delivery service processes, including at a minimum:

5.3 Service delivery analyzing and evaluating data

Does the organization define and demonstrate how it analyses and evaluates appropriate data for monitoring and measurement of the service delivery processes, including at a minimum:

5.4 Internal Audit

Does the organization define and demonstrate the processes and resources to conduct internal audits at planned intervals in order to provide information on whether the management system:

Part 6—Improvement

6.1 Control of a nonconforming service

Does the organization define and demonstrate the controls and related responsibilities and authorities for dealing with a nonconforming service and to ensure that any service which does not conform to service standards is discontinued?

6.2 Nonconformity

Does the organization define and demonstrate the processes used to eliminate the cause of nonconformities in order to prevent recurrence and potential nonconformities, including at a minimum, a documented procedure:

6.3 Continual improvement

Does the organization define and demonstrate the processes and resources to implement continual improvement, including at a minimum:

Relationship of the Canadian Air Transport Security Autority Standard to International Organization for Standardization 9001:2015

For organizations following the ISO 9001:2015 approach to quality management, the table below cross-references, from the CGSB's perspective, the CATSA Screening Contractor Management System Standard to ISO 9001:2015. Additionally, the CGSB will apply their experience and understanding of management system assessment at their discretion.

ISO 9001 Ref. - elements directly correlating with the CATSA standard, ( ) tenuous link

Part 1—Management team commitment

Part 2—Financial and general capability

Part 3—Human resource optimization

Part 4—Service delivery excellence

Part 5—Performance measurement

Part 6—Improvement