Public Services and Procurement Canada
Archived—Operating context and plans at a glance: 2019 to 2020 Departmental Plan
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Public Services and Procurement Canada (PSPC) plays a key enabling role in the daily operations of the Government of Canada as a provider of goods and services that help federal departments and agencies meet their mandated objectives. Our fundamental values of respect, integrity, excellence, and leadership guide the way we support the government, our people, and our communities.
With more than 15,000 employees across the country, and offices serving communities from coast to coast to coast, we manage an annual budget of over $4 billion. PSPC operations are vast, given our roles, such as:
- the administrator of payments made to and on behalf of the Government of Canada
- the largest federal owner and manager of office space in the country, providing safe, healthy and productive working environments for federal employees across Canada, including accommodation to Parliamentarians and more than 260,000 public servants
- the central purchaser for the Government of Canada, managing approximately $16 billion of procurements on behalf of other federal departments and agencies—that's more than any other public organization in the country
- the largest translation organization within Canada providing translation, interpretation and terminology services to federal departments, agencies, and Parliamentarians
- Canada's largest pension administrator with more than 890,000 active and retired pensioner accounts
- Canada's largest payroll administrator, handling compensation for more than 300,000 government pay accounts
We are experts in a wide variety of fields, from professional purchasers to translators, from accountants to banking experts, and from architects and engineers to sustainable development experts. Our people manage a variety of programs and services and are our greatest asset.
In line with the government-wide Policy on Results, PSPC's Departmental Results Framework outlines 5 core responsibilities:
- purchase of goods and services
- payments and accounting
- property and infrastructure
- government-wide support
- Procurement Ombudsman
Within these, priorities for 2019 to 2020 have been identified to guide our efforts.
The department will continue to make progress in fulfilling mandate commitments and key initiatives in support of Government of Canada priorities and delivering results to Canadians. More information on mandate commitments can be found in the Minister's mandate letter and the Government of Canada's Mandate Letter Tracker: Delivering results for Canadians.
Purchase of goods and services
In 2019 to 2020, PSPC will:
- continue working towards a world-class, accessible procurement system that drives value for money while advancing government socio-economic objectives, simplifying the procurement system for suppliers and client departments and delivering better results for Canadians
- advance the implementation of the electronic procurement solution (EPS), a web-based platform to make it faster and easier for suppliers to do business with the Government of Canada, and for departments and agencies to procure the goods and services they need to deliver their programs
- remain focused on ensuring the women and men of the Canadian Armed Forces and the Canadian Coast Guard get the equipment and services they need, through Canada's defence policy: Strong, Secure, Engaged and the National Shipbuilding Strategy
- accept delivery of the first and second offshore fisheries science vessels and the first arctic and offshore patrol ships
- increase the participation in federal procurement of Indigenous peoples and under-represented supplier groups, such as women, persons with disabilities, and visible minorities, through outreach activities
Payments and accounting
In 2019 to 2020, PSPC will:
- prioritize work towards the stabilization of pay administration across the Government of Canada through implementation of the Human Resources (HR)-to-pay integrated plan:
- PSPC will continue to implement a comprehensive set of activities that will contribute to the government's capacity to process and issue pay accurately and on time
- restoring employee trust in their pay is our ultimate outcome
- continue to meet service standards for service delivery to pension plan members with payments being subject to verification and quality assurance processes to ensure accuracy and timeliness
- continue to maintain the General Ledger of the Government of Canada, also known as Accounts of Canada, to produce government wide financial reports, and provide advice, guidance and instructions to departments and agencies on accounting and reporting matters
Property and infrastructure
In 2019 to 2020, PSPC will:
- continue to lead, in collaboration with the government-industry working group, Acquisitions Branch and Justice Canada, the development of effective prompt payment legislation and complete the 14-point action plan
- support Employment and Social Development Canada and Canada Mortgage and Housing Corporation in the new Federal Lands Initiative, by providing real property expertise in the review and approval of suitable properties and participating in the governance of the initiative
- address the greening goals identified in the Pan Canadian Framework on Clean Growth and Climate Change by ensuring that real property projects integrate sustainable development, energy reduction, and greenhouse gas reduction into the planning and delivery of work
- advance the government's vision for science, promoting scientific excellence with an ambitious whole-of-government plan to rebuild federal laboratories as a sustainable, multi-purpose, collaborative portfolio to deliver world-class science in support of decision-making
- improve the accessibility of federal buildings:
- an initial focus will be on the evaluation of current building accessibility, followed by work to ensure the removal of physical barriers
- PSPC will also pilot accessible shared office spaces, known as GCcoworking locations , as part of its modernization of government workplaces
- continue piloting a bio-fuel oil trial for district energy at a central heating and cooling plant in Ottawa as part of efforts to have the district energy system fully modernized by 2025
- continue to support the Minister of Crown-Indigenous Relations, along with First Nations, Inuit, Métis Nation leaderships and local stakeholders to develop the vision for a national space for Indigenous peoples at 100 Wellington
- launch the planning phase to rehabilitate the remaining Crown assets within the Parliamentary Precinct; prepare for the complete overhaul of the existing Centre Block to extend the lifecycle of the building well into the 21st century; and leverage the remaining assets in the precinct to address immediate and long-term accommodation requirements for Parliament
Government-wide support
In 2019 to 2020, PSPC will:
- continue to help protect the integrity of procurement and real property transactions through the introduction of a new Ineligibility and Suspension Policy as well as enhanced fraud prevention and detection measures
- implement the Translation Bureau's quality evaluation framework to improve the linguistic quality of services
- in order to enhance its capacity to deliver timely, cost effective and quality services, the Translation Bureau will continue to research and experiment with artificial intelligence and determine its applicability and future feasibility for integration into the translation workflow
- implement the department's new Service Management Strategy to manage and improve the delivery of services to federal organizations, businesses and Canadians.
- modernize the way public servants travel for business by developing a new service model for government travel and reengineering existing processes through the Next Generation Travel Program
- the department will engage all public servants around the country and use feedback to improve user experience
- examine the Contract Security and Controlled Goods programs to reflect an evolving external threat environment, and develop a more client-focussed delivery approach to safeguard sensitive and strategic government information and assets accessed by the private sector
Procurement Ombudsman
While operating at arm's-length from federal organizations, the Office of the Procurement Ombudsman will:
- review the procurement practices of federal organizations to promote fairness, openness and transparency
- review complaints from Canadian suppliers and make recommendations for the improvement of federal procurement practices
- provide low-cost alternative dispute resolution services which offer an opportunity for suppliers and federal organizations to come together in a neutral setting with the purpose of finding solutions, preserving business relationships and avoiding costly litigation
- share procurement-related information amongst federal organizations and Canadian suppliers to promote simplicity and transparency in the federal procurement process
For more information on PSPC's plans, priorities and planned results, see the Planned results section of this report.
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