Public Services and Procurement Canada
Archived—Additional information: 2019 to 2020 Departmental Plan

Archived information

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Corporate information

Organizational profile

Appropriate minister: Carla Qualtrough

Institutional head: Bill Matthews

Ministerial portfolio: Public Services and Procurement Canada

Enabling instrument: The Department of Public Works and Government Services Act establishes the Department of Public Services and Procurement Canada.

Year of incorporation/commencement: 1841

Other: The Minister of Public Services, Procurement and Accessibility has responsibilities under 19 other acts. The most important ones are:

Raison d'être, mandate and role: Who we are and what we do

"Raison d'être, mandate and role: who we are and what we do" is available on Public Services and Procurement Canada's (PSPC) website.

Reporting framework

PSPC's Departmental Results Framework and program inventory of record for 2019 to 2020 are shown below:

Purchase of goods and services (core responsibility 1)

PSPC purchases goods and services on behalf of the Government of Canada.

Core responsibility: Departmental results and departmental results indicators

1.1 Federal organizations have the products and services they need, when they need them, at the best value

1.1.1 Percentage of overall client satisfaction with PSPC procurement services

1.1.2 Average number of days to award a contract (Target 1–Level 1 complexity)

1.1.3 Average number of days to award a contract (Target 2–Level 2 complexity)

1.1.4 Cost of procurement services per $100 of contract value

1.1.5 Percentage of dollar value awarded through competitive contracting processes

1.1.6 Percentage of contracts awarded through PSPC standing offers and/or supply arrangements

1.1.7 Percentage of competitive procurement processes versus sole source

1.1.8 Percentage of competitive procurement processes for which at least 2 bids were received (Level 3 to 5)

1.1.9 Average number of qualified bidders on complex competitive procurement processes

1.2 Government purchasing is simpler and easy to access, fair and transparent for suppliers

1.2.1 Percentage of suppliers that rate the purchasing process as simpler and easy to access

1.2.2 Percentage of contracts awarded for which a valid complaint was filed

1.2.3 Percentage of suppliers that rate the purchasing process as fair and transparent

1.2.4 Number of agile digital procurements

1.3 Government purchasing supports Canada's economic, environmental, and social policy goals

1.3.1 Percentage of contract value awarded to small and medium businesses

1.3.2 Percentage of innovation contracts awarded by PSPC for which products and services are commercialized within one year after contract completion

1.3.3 Percentage of PSPC contracts, standing offers and supply arrangements that include "green" goods and services

1.3.4 Percentage increase in participation to procurement processes by businesses owned by Indigenous peoples

1.3.5 Percentage increase in participation to procurement processes by businesses owned by women

Core responsibility: Program inventory

Payments and accounting (core responsibility 2)

PSPC collects revenues and issues payments, maintains the financial accounts of Canada, issues financial reports, and administers payroll and pension services for the Government of Canada.

Core responsibility: Departmental results and departmental results indicators

2.1 Canadians have timely access to reliable information on Canada's finances

2.1.1 The Public Accounts of Canada are posted on the department's website within 24 hours of tabling in the House of Commons

2.1.2 Information presented in the Consolidated Financial Statements of the Government of Canada is accurate

2.2 In collaboration with government departments, employees receive timely and accurate pay and benefits

2.2.1 Percentage of pay transactions processed that are accurate and on time

2.3 Members of federal pension plans receive timely and accurate pension payments, benefits and support services to which they are entitled

2.3.1 Percentage of pension payments processed that are accurate and on time

2.4 Canadians, businesses and organizations receive payments on time and revenues are collected for government services in an efficient manner

2.4.1 Percentage of payments issued within established timeframes

2.4.2 Percentage of money paid to the Government of Canada that is reconciled within 2 business days

2.4.3 Percentage of payments made instead of property taxes to taxing authorities within established timeframes

Core responsibility: Program inventory

Property and infrastructure (core responsibility 3)

PSPC provides federal employees and Parliamentarians with work space; builds, maintains and manages federal properties and other public works such as bridges and dams; and provides associated services to federal organizations.

Core responsibility: Departmental results and departmental results indicators

3.1 Federal infrastructure spending supports Canada's social, economic and environmental priorities

3.1.1 Percentage of PSPC-managed building locations that provide features to support universal accessibility

3.1.2 Operating expenses per square metre of Crown-owned office space

3.1.3 Percentage of reduction in green-house gases in PSPC Crown-owned building portfolio, excluding housing

3.2 National heritage assets are preserved on behalf of Canadians

3.2.1 Percentage of Crown-owned heritage buildings that are in fair or better condition

3.2.2 Percentage of PSPC-managed heritage asset projects that are completed on time, on scope and on budget

3.3 Federal real estate and associated services meet the needs of federal government clients and/or Parliamentarians, and ensure best value for Canadians

3.3.1 Percentage of Crown-owned buildings that are in fair or better condition

3.3.2 Percentage of PSPC-managed office space that is modernized each year to meet the current Government of Canada Workplace Fit-up Standards

3.3.3 Percentage of real property projects that meet the needs of clients as defined in the project scope, and are completed on time and on budget

3.3.4 Percentage of time that essential property management services are fully available and functional

3.3.5 Percentage of PSPC Crown-owned surplus properties that are sold or transferred to non-federal entities

Core responsibility: Program inventory

Government-wide support (core responsibility 4)

PSPC provides administrative services and tools to federal organizations that help them deliver programs and services to Canadians.

Core responsibility: Departmental results and departmental results indicators

4.1 Federal organizations have access to high quality linguistic services and tools

4.1.1 Percentage of translation, interpretation and terminology services that comply with established quality standards: Target 1 (translation)

4.1.2 Percentage of translation, interpretation and terminology services that comply with established quality standards: Target 2 (interpretation)

4.1.3 Percentage of translation, interpretation and terminology services that comply with established quality standards: Target 3 (terminology)

4.1.4 Percentage of overall user satisfaction with the Translation Bureau's language tools and services

4.1.5 Percentage of translation, interpretation and terminology services provided to Government of Canada by Translation Bureau

4.2 The government does business with ethical suppliers and ensures that sensitive information is handled appropriately

4.2.1 Percentage of business integrity verification requests answered within the 4-hour client service standard.

4.2.2 Percentage of security screenings processed within 7 business days for contractors and sub-contractors requiring access to protected information

4.3 Federal organizations have the support services and tools they need to deliver their programs to Canadians

4.3.1 Percentage of overall client satisfaction with PSPC support services and tools

4.3.2 Percentage of PSPC service standards met

Core responsibility: Program inventory

Procurement Ombudsman (core responsibility 5)

The Office of the Procurement Ombudsman operates at arm's-length from federal organizations. It is legislated to review the procurement practices of federal organizations, review complaints from Canadian suppliers, and provide dispute resolution services.

Core responsibility: Departmental results and departmental results indicators

5.1 Raise awareness of procurement issues and exchange information (education)

5.1.1 Number of educational events per year with small and medium-sized businesses and federal officials

5.1.2 Number of geographical locations where these educational events are held

5.2 Procurement related issues are addressed through facilitation (alternative dispute resolution)

5.2.1 Percentage of alternative dispute resolution processes that result in settlement agreements agreed to by both parties

5.3 Procurement related issues are addressed through investigation

5.3.1 Percentage of supplier complaint reviews completed within 120 working days as per legislative requirements

5.3.2 Percentage of recommendations made by the Ombudsman acted upon by federal organizations

Core responsibility: Program inventory

Procurement Ombudsman.

Supporting information on the program inventory

Supporting information on planned expenditures, human resources, and results related to the PSPC's program inventory is available in the Government of Canada InfoBase.

Supplementary information tables

The following supplementary information tables are available on PSPC's website:

Federal tax expenditures

The tax system can be used to achieve public policy objectives through the application of special measures such as low tax rates, exemptions, deductions, deferrals and credits. The Department of Finance Canada publishes cost estimates and projections for these measures each year in the Report on Federal Tax Expenditures. This report also provides detailed background information on tax expenditures, including descriptions, objectives, historical information and references to related federal spending programs, as well as evaluations, research papers and gender-based analysis. The tax measures presented in this report are the responsibility of the Minister of Finance.

Organizational contact information

For more information on programs and services of PSPC, please communicate with us through our general enquiries webpage.

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