Corporate information: 2021 to 2022 Departmental Plan
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Appropriate minister: Anita Anand, PC, MP
Institutional head: Bill Matthews
Ministerial portfolio: Public Services and Procurement Canada
Enabling instrument(s): The Department of Public Works and Government Services Act establishes the Department of Public Services and Procurement Canada.
Year of incorporation / commencement: 1841
Other: The Minister of Public Services and Procurement has responsibilities under 19 other acts. The most important ones are:
- Canada Post Corporation Act
- National Capital Act
- Expropriation Act
- Defence Production Act
- Seized Property Management Act
- Surplus Crown Assets Act
- Financial Administration Act
Raison d'être, mandate and role: Who we are and what we do
Public Services and Procurement Canada (PSPC) plays an important role in the daily operations of the Government of Canada. It supports federal departments and agencies in the achievement of their mandated objectives as their central purchasing agent, real property manager, linguistic authority, treasurer, accountant, pay and pension administrator, and common service provider. The department's vision is to excel in government operations. Our mission is to deliver high-quality, central programs and services that ensure sound stewardship on behalf of Canadians and meet the program needs of federal institutions.
The department, founded in 1841, was instrumental in the building of our nation's canals, roads and bridges, the Houses of Parliament, post offices and federal buildings across the country.
The Department of Public Works and Government Services Act (theact), passed in 1996, established the current department and set out the legal authorities for PSPC's services. As a common service organization providing government departments, boards and agencies with support services, PSPC delivers on its mandate through 5 core responsibilities:
- Purchase of goods and services
- Payments and accounting
- Property and infrastructure
- Government-wide support
- Procurement Ombudsman (note: the Office of the Procurement Ombudsman operates at arm's length from the department)
PSPC's goal is to manage its business in a way that demonstrates integrity, accountability, efficiency, transparency, and adds value for its client departments and agencies, and Canadians.
The portfolio of the Minister of Public Services and Procurement includes the National Capital Commission and 3 Crown corporations (Canada Lands Company Limited, Defence Construction Canada and Canada Post Corporation). The minister is also responsible for the Federal Public Sector Labour Relations and Employment Board. The Office of the Procurement Ombudsman (OPO) also reports to the Minister and operates independently. Details of the operations of the Crown corporations and OPO are provided in separate annual reports that are tabled in Parliament by the Minister.
Public Services and Procurement Canada (PSPC) plays a key enabling role in the daily operations of the Government of Canada as a provider of goods and services that help federal departments and agencies meet their mandated objectives. Our fundamental values of respect, integrity, excellence, and leadership guide the way we support the government, our people, and our communities.
With close to 16,000 employees across the country, and offices located in communities from coast to coast to coast, we manage an annual budget of over $4 billion. PSPC operations are vast, given our roles, such as:
- the administrator of payments made to and on behalf of the Government of Canada
- the largest federal owner and manager of office space in the country, providing safe, healthy and productive working environments for federal employees across Canada, including accommodation to parliamentarians and more than 260,000 public servants
- the main buyer for the Government of Canada, purchasing approximately $22 billion worth every year on behalf of federal departments and agencies
- the largest linguistic services organization within Canada providing translation, interpretation and terminology services to federal departments, agencies, and parliamentarians
- Canada's largest pension administrator with more than 908,000 active and retired pensioner accounts
- Canada's largest payroll administrator, handling compensation for more than 300,000 government pay accounts
We are experts in a wide variety of fields, from professional purchasers to translators, from accountants to banking experts, and from architects and engineers to sustainable development experts. Our people manage a variety of programs and services and are our greatest asset.
In line with the government-wide Policy on Results, PSPC's Departmental Results Framework outlines five core responsibilities: purchase of goods and services; payments and accounting; property and infrastructure; government-wide support and Procurement Ombudsman. Within these, priorities for 2021 to 2022 are identified in the 2021 to 2022 Departmental Plan to guide our efforts.
In 2021 to 2022, the department will continue to work towards fulfilling mandate commitments and key initiatives in support of Government of Canada priorities, and delivering results to Canadians. More information on mandate commitments can be found in the Minister's mandate letter.
In March 2020, the World Health Organization declared the novel Coronavirus (COVID-19) outbreak to be a global pandemic. PSPC will continue to deploy significant and sustained effort to provide critical and essential services in support of the Government of Canada and Canadians, such as the procurement of supplies and equipment to protect the health and safety of Canadians.
Public Services and Procurement Canada's approved Departmental Results Framework and Program Inventory for 2021 to 2022 are as follows.
Core responsibility 1: Purchase of goods and services
Public Services and Procurement Canada (PSPC) purchases goods and services on behalf of the Government of Canada:
1.1. Federal organizations have the products and services they need, when they need them, at the best value:
- 1.1.1. percentage of overall client satisfaction with PSPC procurement services
- 1.1.2. percentage of original contracts of level 1 (basic) complexity awarded within established timeframes
- 1.1.3. percentage of original contracts of level 2 (standard) complexity awarded within established timeframes
- 1.1.4. cost of procurement services per $100 of contract value
- 1.1.5. percentage of dollar value awarded through competitive contracting processes
- 1.1.6. percentage of contracts awarded through PSPC standing offers and/or supply arrangements
- 1.1.7. percentage of competitive procurement processes versus sole source
- 1.1.8. percentage of complex competitive procurement processes for which at least 2 bids were received (level 3 to 5)
- 1.1.9. average number of qualified bidders on complex competitive procurement processes
1.2. Government purchasing is simpler and easy to access, fair and transparent for suppliers:
- 1.2.1. percentage of suppliers that rate the purchasing process as simpler and easy to access
- 1.2.2. percentage of contracts awarded for which a valid complaint was filed
- 1.2.3. percentage of suppliers that rate the purchasing process as fair and transparent
- 1.2.4. number of agile digital procurements
1.3. Government purchasing supports Canada's economic, environmental, and social policy goals:
- 1.3.1. percentage of contract value awarded to small and medium businesses
- 1.3.2. percentage of PSPC contracts, standing offers and supply arrangements that include “green” goods and services
- 1.3.3. percentage increase in participation to procurement processes by businesses owned by Indigenous peoples
- 1.3.4. percentage increase in participation to procurement processes by businesses owned by women
- Procurement leadership
- Procurement services
Core responsibility 2: Payments and accounting
PSPC collects revenues and issues payments, maintains the financial accounts of Canada, issues financial reports, and administers payroll and pension services for the Government of Canada.
2.1. Canadians, businesses and organizations receive payments on time and revenues are collected for government services in an efficient manner:
- 2.1.1. percentage of payments issued within established timeframes
- 2.1.2. percentage of money paid to the Government of Canada that is reconciled within 2 business days
- 2.1.3. percentage of payments made instead of property taxes to taxing authorities within established timeframes
2.2. Members of federal pension plans receive timely and accurate pension payments, benefits and support services to which they are entitled:
- 2.2.1. percentage of pension payments processed that are accurate and on time
2.3. In collaboration with government departments, employees receive timely and accurate pay and benefits:
- 2.3.1. percentage of pay transactions processed that are accurate and on time
- 2.3.2. percentage of cases submitted to the Pay Centre on time
- 2.3.3. percentage of cases, promptly submitted to the Pay Centre, that have been processed on time
2.4. Canadians have timely access to reliable information on Canada's finances:
- 2.4.1. the Public Accounts of Canada are posted on the department's website within 24 hours of tabling in the House of Commons information presented in the Consolidated Financial Statements of the Government of Canada is accurate
- 2.4.2. Information presented in the Consolidated Financial Statements of the Government of Canada is accurate
- Federal pay administration
- Federal pension administration
- Payments instead of property taxes to local governments
- Payments and revenue collection
- Government-wide accounting and reporting
- Cape Breton operations: Human Resources (HR) legacy benefits
Core responsibility 3: Property and infrastructure
PSPC provides federal employees and parliamentarians with work space; builds, maintains and manages federal properties and other public works such as bridges and dams; and provides associated services to federal organizations.
3.1. Federal real property and associated services meet the needs of federal government clients, partners and/or parliamentarians, and ensure best value for Canadians:
- 3.1.1. percentage of Crown-owned buildings that are in fair or better condition
- 3.1.2. percentage of Crown-owned heritage buildings that are in fair or better condition
- 3.1.3. percentage of PSPC-managed office space that is modernized each year to meet the current Government of Canada workplace fit-up standards known as the GCworkplace approach
- 3.1.4. percentage of real property projects that are delivered within scope, on time and on budget
- 3.1.5. percentage of time that PSPC's real property facilities are fully operational
- 3.1.6. operating expenses per square metre of Crown-owned office space
3.2. Federal infrastructure spending supports Canada's social, economic and environmental priorities:
- 3.2.1. percentage of PSPC Crown-owned and lease purchase assets assessed against the 2018 Canadian Standards Association standard for Accessibility (CSA B651-2018)
- 3.2.2. total compliance score of PSPC owned and lease purchase buildings assessed against the 2018 Canadian Standards Association standard for Accessibility (CSA B651-2018)
- 3.2.3. percentage in reduction in green-house gas emissions in PSPC Crown-owned building portfolio, excluding housing
- Federal accommodation and infrastructure
- Real property services
- Parliament Hill and surroundings
- Cape Breton operations: portfolio management
Core responsibility 4: Government-wide support
PSPC provides administrative services and tools to federal organizations that help them deliver programs and services to Canadians.
4.1. Federal organizations have access to high quality linguistic services and tools:
- 4.1.1. percentage of linguistic services that comply with established quality standards
- 4.1.2. percentage of overall client satisfaction with the Translation Bureau's language tools and services
4.2. The government does business with ethical suppliers and ensures that sensitive information is handled appropriately:
- 4.2.1. percentage of business integrity verification requests answered within the 4-hour client service standard
- 4.2.2. percentage of security screenings processed within 7 business days for contractors and sub-contractors requiring access to protected information
4.3. Federal organizations have the support services and tools they need to deliver their programs to Canadians:
- 4.3.1. percentage of overall client satisfaction with PSPC support services and tools
- 4.3.2. percentage of PSPC service standards met
- Linguistic services
- Communication services
- Government-wide corporate services
- Document imaging services
- Asset disposal
- Service strategy
- Canadian General Standards Board
- Security and oversight services
Core responsibility 5: Procurement Ombudsman
The Office of the Procurement Ombudsman (OPO) operates at arm's-length from federal organizations. It is legislated to review the procurement practices of federal organizations, review complaints from Canadian suppliers, and provide dispute resolution services.
5.1. Raise awareness of procurement issues and exchange information:
- 5.1.1. number of awareness-building activities per year with Canadian suppliers, primarily small and medium-sized businesses and federal officials and other stakeholder
- 5.1.2. number of provinces/territories where outreach activities are held
- 5.1.3. year-over-year percentage increase of new visits to OPO's website
5.2. Procurement related issues are addressed through alternative dispute resolution
- 5.2.1. Percentage of alternative dispute resolution processes that result in settlement agreements agreed to by both parties
5.3. Procurement related issues are addressed through the review of complaints and federal procurement practices
- 5.3.1. Percentage of supplier complaint reviews completed within 120 working days as per legislative requirements
- 5.3.2. Percentage of recommendations made by the Ombudsman acted upon by federal organizations
- Procurement Ombudsman
Changes to the approved reporting framework since 2020 to 2021
PSPC made only minor amendments to its 2021 to 2022 Departmental Results Framework. Minor amendments constitute changes at the departmental result and indicator level. As such, PSPC's core responsibilities and program inventory remain unchanged.
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