Archived – Section II: Analysis of programs by strategic outcome—2016–17 Report on Plans and Priorities

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Strategic outcome

Public Services and Procurement Canada's (PSPC)'s strategic outcome is to deliver high-quality central programs and services that ensure sound stewardship on behalf of Canadians and meet the program needs of federal institutions.

Programs, sub-programs and sub-sub-programs

The following section describes PSPC's programs, sub-programs, sub-sub programs, and planning highlights that support our strategic outcome. It also includes an overview of the financial and human resources, the expected results, and the performance indicators and targets for each program, sub-program and sub-sub-program.

Program 1.1: Acquisitions

This program provides federal organizations with procurement solutions such as specialized contracts, standing offers, supply arrangements, and memoranda of understanding for acquiring a broad range of goods and services, including construction services. This program delivers acquisitions and related common services using the Smart Procurement principles (early engagement, effective governance, independent advice, and benefits for Canadians) through an open, fair and transparent process to ensure best value to Canadians and the federal government.

Budgetary financial resources (in dollars)
  Total budgetary expenditures
(main estimates)
2016–17
Planned spending
2016–17
Planned spending
2017–18
Planned spending 2018–19
Net expenditures 148,255,037 148,255,037 155,238,902 115,302,842
Human resources (full-time equivalents [FTEs])
2016–17 2017–18 2018–19
1,491.05 1,482.72 1,482.74
Performance measurement
Expected results Performance indicators Targets Date to be achieved

Open, fair and transparent acquisitions that provide best value to Canadians and are delivered effectively and efficiently to the satisfaction of the government.

Overall level of federal departments' and agencies' satisfaction 75% 31/03/2017
Percentage of PSPC contracted value awarded through competitive processes 70% 31/03/2017
Cost of procurement services per $100 of contracts awarded by PSPC annually $0.80 31/03/2017

Planning highlights

In 2016–17, PSPC will:

The increase in the 2017–18 planned spending is primarily related to fluctuations in cash flow for military products and services as part of the Build in Canada Innovation Program. A decrease is shown for 2018–19 as the 5-year program ends.

Sub-program 1.1.1: Acquisition stewardship

This sub-program ensures effective management of the acquisition function by providing direction and guidance to stakeholders, overseeing the development and deployment of government-wide strategies, and designing processes and tools to preserve the integrity of the acquisition system. This is also done by maintaining the system's relevance and focus on the evolving needs of federal departments and agencies, and the capacities of supplier communities. This work ensures the stewardship of acquisitions through a well-functioning procurement system.

Budgetary financial resources (in dollars)
  Planned spending 2016–17 Planned spending 2017–18 Planned spending 2018–19
Net expenditures 44,449,802 41,743,753 41,732,580
Human resources (full-time equivalents [FTEs])
2016–17 2017–18 2018–19
346.19 340.87 340.68
Performance measurement
Expected results Performance indicators Targets Date to be achieved
Aligned federal departments' and agencies' procurement needs with supplier capacity. Percentage of PSPC contract value awarded using SMART procurement principles, which align client needs and supplier capacity through Early Engagement, Effective Governance, Independent Advice and Benefits for Canadians 80% 31/03/2017
Planning highlights

PSPC will:

A decrease in the 2017–18 planned spending is primarily related to the completion of theCost and Profit Assurance Program. This initiative provides an audit function over large federal government contracts to ensure payments to suppliers are made in accordance with contract terms and conditions.

Sub-sub-program 1.1.1.1: Acquisition policy and strategic management

This sub-sub-program interprets the legislative and policy landscape in support the management and continuous improvement of government acquisitions, the provision of acquisition-related advice, guidance and oversight, including the development and application of standards and guidelines. This is done by developing and implementing tools and instruments to improve the effective and efficient management of the procurement life cycle for the federal government and suppliers.

Budgetary financial resources (in dollars)
  Planned spending 2016–17 Planned spending
2017–18
Planned spending 2018–19
Net expenditures 29,863,767 27,157,649 27,149,976
Human resources (full-time equivalents [FTEs])
2016–17 2017–18 2018–19
252.60 249.78 249.58
Performance measurement
Expected results Performance indicators Targets Date to be achieved
Enable the implementation of a collaborative buying with public sector buyers in other jurisdictions. Number of signed agreements with other public-sector jurisdictions, e.g., Provinces, territories to enable collaborative procurement 4 31/03/2017
Planning highlights

PSPC will:

A decrease in the 2017–18 planned spending is primarily related to the completion of the Cost and Profit Assurance Program. This initiative provides an audit function over large federal government contracts to ensure payments to suppliers are made in accordance with contract terms and conditions.

Sub-sub-program 1.1.1.2: Engagement with clients, suppliers, and small and medium enterprises

This sub-sub-program manages a function that is responsive to the procurement needs of clients and suppliers, including small and medium enterprises. This is achieved by engaging clients (i.e., federal departments and agencies), suppliers, and other stakeholders in identifying best practices in the area of procurement, and in informing the design and management of effective approaches and tools. Engagement with clients, suppliers and small and medium enterprises helps to mitigate risk, identify innovative solutions, enhance competition, and improve client service.

Budgetary financial resources (in dollars)
  Planned spending 2016–17 Planned spending 2017–18 Planned spending 2018–19
Net expenditures 14,586,035 14,586,104 14,582,604
Human resources (full-time equivalents [FTEs])
2016–17 2017–18 2018–19
93.59 91.09 91.09
Performance measurement
Expected results Performance indicators Targets Date to be achieved
The federal government manages an acquisition system that is responsive to the procurement needs of clients and supplier communities. Overall level of supplier satisfaction with Office of Small and Medium Enterprises information sessions 80% 31/03/2017
Overall client satisfaction with the quality of service 80% 31/03/2017
Planning highlights

PSPC will:

There is no significant variance in planned spending.

Sub-sub-program 1.1.1.3: Defense procurement strategy governance

This sub-sub-program ensures streamlined and effective decision-making in support of the Defence Procurement Strategy. The sub-sub-program provides strategic analysis, guidance, and advice with a whole-of-government perspective for defence and major Canadian Coast Guard procurements. This is primarily achieved through senior level governance committees which serve as key decision-making bodies for the implementation of the Strategy.

Budgetary financial resources (in dollars)
  Planned spending 2016–17 Planned spending 2017–18 Planned spending 2018–19
Net expenditures 0 0 0
Note:

While the newly established Defence Procurement Secretariat is working to develop a funding model for future years, no Net Expenditures are shown as it is currently internally funded.

Human resources (full-time equivalents [FTEs])
2016–17 2017–18 2018–19
0 0 0
Performance measurement
Expected results Performance indicators Targets Date to be achieved
Senior level governance committee meetings on defence and major Canadian Coast Guard procurements are held on a regular basis. Percentage of planned senior level governance committee meetings taking place on a yearly basis 80% 31/03/2017
Percentage of record-keeping documents, produced for all senior level governance committee meetings, disseminated within established timeframe 90% 31/03/2017
Planning highlights

PSPC will:

There is no variance in the planned spending.

Sub-program 1.1.2: Procurement services

This sub-program provides timely, value-added procurement services to federal departments and agencies to facilitate their acquisition of goods and services. This is achieved through effective contract negotiations and award, and management or use of PSPC standing offers and supply arrangements. This is also achieved by initiating and maintaining dialogue between suppliers and clients throughout the procurement process.

Budgetary financial resources (in dollars)
  Planned spending 2016–17 Planned spending 2017–18 Planned spending 2018–19
Net expenditures 73,997,764 73,690,537 73,570,262
Human resources (full-time equivalents [FTEs])
2016–17 2017–18 2018–19
1,134.85 1,131.88 1,132.10
Performance measurement
Expected results Performance indicators Targets Date to be achieved
Timely acquisition of goods and services that provide value for money to support the delivery of government programs and services. Percentage of competitive procurements of level 4 or 5 risk and complexity making use of fairness monitors 100% 31/03/2017
Percentage of GC procurement transactions completed through the use of PSPC standing offers and supply arrangements 35% 31/03/2017
Percentage of original contracts of level 1 and 2 risk and complexity awarded within established timeframes 80% 31/03/2017
Planning highlights

PSPC will:

There is no significant variance in planned spending.

Sub-program 1.1.3: Build in Canada Innovation Program

This sub-program supports Canadian businesses with the entry of their products and services into the marketplace. This is done by providing them with opportunities to test and evaluate their pre-commercial products and services in real world settings throughout the federal government.

Budgetary financial resources (in dollars)
  Planned spending 2016–17 Planned spending 2017–18 Planned spending 2018–19
Net expenditures 29,807,471 39,804,612 0
Human resources (full-time equivalents [FTEs])
2016–17 2017–18 2018–19
10.01 9.97 9.97
Performance measurement
Expected results Performance indicators Targets Date to be achieved
The federal government supports the pre-commercial products and services of Canadian enterprises. Percentage of available budget for innovations matched and tested by government departments per call for proposals 80% 31/03/2017
Planning highlights

PSPC will:

The increase in the 2017–18 planned spending is primarily related to fluctuations in cash flow for military products and services as part of the Build in Canada Innovation Program. A decrease is shown for 2018–19 as the 5-year program ends. This initiative provides Canadian innovators with the opportunity to sell their pre-commercial goods and services through a competitive procurement process to the Canadian government.

Program 1.2: Accommodation management and real property services

PSPC provides federal departments and agencies with affordable office and common use accommodation that supports the delivery of their programs and services. The department acts as steward for various public works such as buildings, bridges and dams, and national treasures such as the Parliamentary Precinct and other heritage assets across Canada. PSPC also provides other federal departments, agencies, and the Parliament of Canada with responsive and cost-effective real property services.

Budgetary financial resources (in dollars)
  Total budgetary expenditures
(main estimates) 2016–17
Planned spending 2016–17 Planned spending 2017–18 Planned spending 2018–19
Net expenditures 2,192,828,508 2,192,828,508 2,070,671,770 1,540,879,071
Human resources (full-time equivalents [FTEs])
2016–17 2017–18 2018–19
3,577.04 3,572.74 3,568.37
Performance measurement
Expected results Performance indicators Targets Date to be achieved
Federal organizations have affordable accommodation and facilities that meet Government standards. Efficient use of office space as measured by m2 allocation per person 18.4 m2/person 31/03/2017
Affordability of office space as measured by cost ($) per m2 $330/m2 31/03/2017
Federal organizations and the Parliament of Canada receive responsive and cost-effective real property services. Satisfaction rating for service calls reported through the National Service Call Centre 90% 31/03/2017
Percentage of all Real Property projects over $1 million that are on-time, on-budget, on-scope (average of on-time, on-budget and on-scope performance indicators) 95% 31/03/2017
A real property portfolio that maximizes economic benefit and minimizes short and long-term liability. Percentage of recapitalization budget spent 82% 31/03/2017
Deferred maintenance and recapitalization costs as a percentage of portfolio replacement cost (Facilities Condition Index) <10% 31/03/2019

Planning highlights

In 2016–17, PSPC will:

The decrease in planned spending is primarily related to the rehabilitation of the Parliamentary Precinct, the completion of various projects under the Accelerated Infrastructure Programinitiative, as well as the optimization of space requirements and consolidation of leased accommodations for the federal government.

Sub-program 1.2.1: Federal accommodation

This sub-program provides for the accommodation needs of federal organizations by providing and maintaining a cost effective portfolio of office facilities, common use assets and special properties (predominantly conference and training facilities). This sub-program is composed of two primary activities: the provision, on an obligatory basis, of general-purpose accommodation and common use space to support the delivery of government programs; and optimization of real property investments in direct support of the provision of accommodation.

Budgetary financial resources (in dollars)
  Planned spending 2016–17 Planned spending 2017–18 Planned spending 2018–19
Net expenditures 1,488,481,605 1,444,656,042 1,349,657,503
Human resources (full-time equivalents [FTEs])
2016–17 2017–18 2018–19
863 863 863
Performance measurement
Expected results Performance indicators Targets Date to be achieved
A portfolio of federal accommodation assets that maximizes economic benefit. Percentage of vacant marketable Crown-owned office space 3.5% 31/03/2017
Percentage of time that facilities remain operational during normal business hours (defined as 7:00 am to 6:00 pm, Monday through Friday) 99% 31/03/2017
Federal organizations receive affordable solutions for their accommodation requirements. Affordability as measured by cost ($) per person $6,156.43/ person 31/03/2017
Planning highlights

PSPC will:

The decrease in planned spending is primarily related to the optimization of space requirements and consolidation of leased accommodations for the federal government, as well as the completion of associated projects under the Accelerated Infrastructure Program initiative.

Sub-program 1.2.2: Federal holdings

This sub-program includes a diverse portfolio of federal facilities and activities under the purview of the Minister of PSPC that are grouped for reporting purposes: the stewardship and management of major engineering assets and wharves, as well as the development of strategies for their divestiture; the administration, capital management and leasing services for residential housing units in the Northwest Territories and Nunavut to support the delivery of federal government programs; appraisals for all acquisitions, dispositions and transfers of real estate, as well as the maintenance of related guidelines and policies; and, the authoritative interpretation of expropriation legislation and regulations and the implementation of the expropriation process on behalf of the federal government.

Budgetary financial resources (in dollars)
  Planned spending 2016–17 Planned spending 2017–18 Planned spending 2018–19
Net expenditures 148,298,848 75,829,848 75,829,848
Human resources (full-time equivalents [FTEs])
2016–17 2017–18 2018–19
58.60Footnote 1 59.02Footnote 1 59.44Footnote 1
Performance measurement
Expected results Performance indicators Targets Date to be achieved
A portfolio of federal holdings assets that minimize short and long-term liability. Decrease in number of assets rated as high risk Decrease by 1 31/03/2017
Percentage of bridges with structural condition rated "4" or better (fair to excellent) based on standard 1 to 6 scale 100% 31/03/2017
Percentage of dams meeting stability requirements based on standard criteria 100% 31/03/2017
Planning highlights

PSPC will:

The decrease in planned spending is primarily related to the completion of Phase II of Engineering Assets projects such as dam complexes, bridge crossings and wharves, as well as the completion of associated projects under the Accelerated Infrastructure Program initiative.

Sub-program 1.2.3: Real property services

This sub-program provides real property services, on a fee for service basis, to the Federal Accommodation, Federal Holdings and Parliamentary Precinct programs of PSPC, as well as to other departments.

Budgetary financial resources (in dollars)
  Planned spending 2016–17 Planned spending 2017–18 Planned spending 2018–19
Net expenditures 2,600,000 2,600,000 2,600,000
Human resources (full-time equivalents [FTEs])
2016–17 2017–18 2018–19
2,528.4Footnote 2 2,528.4Footnote 2 2,528.4Footnote 2
Performance measurement
Expected results Performance indicators Targets Date to be achieved

Federal organizations and the Parliament of Canada receive responsive and cost-effective real property services.

Percentage of all Real Property projects over $1 million that are on-time 95% 31/03/2017
Percentage of all Real Property projects over $1 million that are on-budget 95% 31/03/2017
Percentage of all Real Property projects over $1 million that are on-scope 95% 31/03/2017
Dollars spent in the private sector for each dollar that PSPC spends internally on billable labour/Increased Private Sector Leverage (Blend) 12 31/03/2017
Planning highlights

PSPC will:

There is no variance in the planned spending.

Sub-program 1.2.4: Payments in lieu of taxes

This sub-program administers the Payments in Lieu of Taxes program on behalf of the Government of Canada by issuing payments to taxing authorities under the authority of the Payments in Lieu of Taxes Act. Local taxing authorities benefit through receipt of payments, which recognizes the services they provide federal property located in their jurisdictions.

Budgetary financial resources (in dollars)
  Planned spending 2016–17 Planned spending 2017–18 Planned spending 2018–19
Net expenditures 5,647,717 5,647,717 5,647,717
Human resources (full-time equivalents [FTEs])
2016–17 2017–18 2018–19
48 43 38
Performance measurement
Expected results Performance indicators Targets Date to be achieved
Local taxing authorities receive fair, equitable and predictable payments on behalf of the GC, as contribution to the cost of local government. Percentage of properties where taxing authorities have accepted their Payment in Lieu of Taxes and have not requested a review 99% 31/03/2017
Percentage of tax year Payment in Lieu of Taxes payments that have been finalized by March 31 90% 31/03/2017
Planning highlights

The Government of Canada contributes toward the cost of local government in communities where it owns real property. The Government of Canada is not subject to tax under the Constitution Act, so it makes voluntary payments under the PILT Act.

PSPC will:

There is no variance in the planned spending.

Sub-program 1.2.5: Parliamentary Precinct

This sub-program provides essential office and special use accommodations space that supports the delivery of the programs and services to the Parliament of Canada. The accommodations space is defined as the buildings occupied in majority by the Senate, the House of Commons and the Library of Parliament and the related premises and grounds, as well as required leases and including swing space and rehabilitated buildings under the Long Term Vision and Plan (LTVP) necessary to support their work (constituency offices are excluded).

Budgetary financial resources (in dollars)
  Planned spending 2016–17 Planned spending 2017–18 Planned spending 2018–19
Net expenditures 510,811,172 504,657,961 105,997,801
Human Resources (FTEs)
2016–17 2017–18 2018–19
59.5 62 63
Performance Measurement
Expected results Performance indicators Targets Date to be achieved
Rehabilitation and reconstruction projects preserve the cultural and physical heritage of the Parliamentary Precinct. Percentage of Major Capital Projects over $1 million that are on-time 90% 31/03/2017
Percentage of Major Capital Projects over $1 million that are on-scope 90% 31/03/2017
Percentage of Major Capital Projects over $1 million that are on-budget 90% 31/03/2017
Parliamentarians are equipped to conduct Parliamentary operations 24 hours of the day. Number of hours per annum that essential property management services are not provided for the ongoing operation of Parliament Not more than 48 hours per annum 31/03/2017
Planning Highlights

PSPC will carry out work on key buildings in the Parliamentary Precinct:

The decrease in planned spending is primarily related to the completion of the Wellington Building and West Block rehabilitations, in 2016–17 and 2017–18 respectively.

Sub-program 1.2.6: Cape Breton operations

This sub-program identifies PSPC as responsible for Cape Breton Operations which includes the overall management of the residual obligations of the former Cape Breton Development Corporation (CBDC) as well as the real property portfolio of the former Enterprise Cape Breton Corporation. The residual obligations include the management of post-employment benefits for former CBDC employees including miners, as well as obligations relating to the monitoring and oversight of environmentally impacted land holdings and mine water management. Also included in this sub-program are land management activities on properties transferred from ECBC, with activities such as the management and divestiture of surplus property.

Budgetary financial resources (in dollars)
  Planned spending 2016–17 Planned spending 2017–18 Planned spending 2018–19
Net expenditures 36,989,166 37,280,202 1,146,202
Human Resources (FTEs)
2016–17 2017–18 2018–19
19.54 17.52 16.53
Performance measurement
Expected results Performance indicators Targets Date to be achieved
Sound administration of the post-employment benefits programs provided to former employees of the Cape Breton Development Corporation. Percentage of benefit payments delivered within established timeframes 100% 31/03/2017
Over the long term a portfolio of federal properties that minimizes short- and long-term financial and environmental liabilities. Percentage of the portfolio for which a strategy has been developed, i.e., retention in the portfolio, priority disposals, etc. 100% 31/03/2017
Percentage of priority 1 disposals completed 25% 31/03/2017
Percentage of mine water treatment and remediated sites that meet established environmental guidelines 75% 31/03/2017
Planning highlights

In Budget 2014, the Government of Canada announced that the Enterprise Cape Breton Corporation (ECBC) would be dissolved, and that its responsibilities would be divided between the Atlantic Canada Opportunities Agency and Public Works and Government Services Canada (PWGSC) (now PSPC). The real property holdings, environmental remediation of former mine sites and human resource legacy obligations of the former Cape Breton Development Corporation are now integrated into PSPC's portfolio of assets and responsibilities.

PSPC will:

The decrease in planned spending is primarily related to Enterprise Cape Breton Corporation's final corporate plan, prior to its dissolution, for which funding is currently granted until 2017–18.

Program 1.3: Receiver General for Canada

This program manages the operations of the federal treasury, produces the Public Accounts of Canada and maintains the Accounts of Canada. It provides federal departments with an optional departmental financial and materiel management system offering and bill payment services.

Budgetary financial resources (in dollars)
  Total budgetary expenditures
(main estimates)
2016–17
Planned spending 2016–17 Planned spending 2017–18 Planned spending 2018–19
Net expenditures 106,647,604 106,647,604 106,227,619 106,211,429
Human resources (full-time equivalents [FTEs])
2016–17 2017–18 2018–19
289.04 289.04 289.04
Performance measurement
Expected results Performance indicators Targets Date to be achieved

Timely and efficient issuance of all government payments, provision of deposit detail files, and central accounting reports.

Percentage of payments issued through direct deposit 90% 31/03/2017
Public Accounts of Canada posted on the web within 24 hours of tabling in the House of Commons 100% 31/12/2016
Average cost per payment $0.33 31/03/2017
Percentage of deposits to the Consolidated Revenue Fund reconciled within 2 business days 95% 31/03/2017

Planning highlights

In 2016–17, PSPC will:

There is no significant variance in planned spending.

Sub-program 1.3.1: Stewardship of Consolidated Revenue Fund and Accounts of Canada

This sub-program safeguards the integrity of the Consolidated Revenue Fund and the Accounts of Canada on behalf of Canadians (receipt, transfer, holding and disbursement of public money and the redemption and settlement of all payments, production of Public Accounts of Canada and monthly statements of financial operations) and develops and maintains Receiver General treasury, accounting and reporting systems.

Budgetary financial resources (in dollars)
  Planned spending 2016–17 Planned spending 2017–18 Planned spending 2018–19
Net expenditures 105,557,360 105,136,232 105,118,875
Human resources (full-time equivalents [FTEs])
2016–17 2017–18 2018–19
280.06 280.06 280.06
Performance measurement
Expected results Performance indicators Targets Date to be achieved
The integrity of the Consolidated Revenue Fund and the Accounts of Canada is preserved on behalf of Canadians. Number of Public Accounts of Canada audit issues raised in annual audit by the Office of the Auditor General relating to the Receiver General's Consolidated Revenue Fund and the Accounts of Canada functions 0 31/03/2017
Percentage of daily settlement instructions sent, according to schedule, to the Bank of Canada for all outflows from the Consolidated Revenue Fund 95% 31/03/2017
Percentage of Receiver General payments issued within established timeframes 99.99% 31/03/2017
Planning highlights

PSPC will:

There is no significant variance in planned spending.

Sub-program 1.3.2: Receiver General services

This sub-program provides optional bill payment services for departments and agencies, and maintains operations for an optional departmental financial and materiel management system offering.

Budgetary financial resources (in dollars)
  Planned spending 2016–17 Planned spending 2017–18 Planned spending 2018–19
Net expenditures 1,090,244 1,091,387 1,092,554
Human resources (full-time equivalents [FTEs])
2016–17 2017–18 2018–19
8.98 8.98 8.98
Performance measurement
Expected results Performance indicators Targets Date to be achieved
Timely optional services related to bill payments. Percentage of time bill payment services delivered within established timeframes 98% 31/03/2017
Timely optional services related to a departmental financial and material management system offering. Percentage of time Common Departmental Financial and Materiel Management System (CDFS) services are provided as per client agreements 100% 31/03/2017
Planning highlights

PSPC will:

There is no significant variance in planned spending.

Program 1.4: Integrity programs and services

This program provides the government of Canada with high quality, timely and accessible specialized services and programs in support of sound, prudent and ethical management and operations.

Budgetary Financial Resources (in dollars)
  Total budgetary expenditures
(main estimates)
2016–17
Planned spending 2016–17 Planned spending 2017–18 Planned spending 2018–19
Net expenditures 15,184,073 15,184,073 15,184,073 15,184,073
Human resources (full-time equivalents [FTEs])
2016–17 2017–18 2018–19
368.40 368.05 368.05
Performance measurement
Expected results Performance indicators Targets Date to be achieved
High quality and timely integrity programs and services that support fairness, openness and transparency in government operations. Number of government departments that apply the integrity regime 140 31/03/2017
Percentage of simple reliability screenings processed within 7 business days 85% 31/03/2017

Planning highlights

In 2016–17, PSPC will:

There is no variance in the planned spending.

Sub-program 1.4.1: Contract security

This sub-program contributes to Canada's economic and national security agenda by safeguarding Canadian and foreign governments' sensitive information and assets entrusted to private-sector companies who are under government contract by evaluating, assessing risk, granting security clearances and inspecting private-sector companies and their employees, and by negotiating and administering international bilateral industrial security arrangements.

Budgetary financial resources (in dollars)
  Planned spending 2016–17 Planned spending 2017–18 Planned spending 2018–19
Net expenditures 8,080,743 8,080,743 8,080,743
Human resources (full-time equivalents [FTEs])
2016–17 2017–18 2018–19
234 234 234
Performance measurement
Expected results Performance indicators Targets Date to be achieved
Timely security clearances supporting the safeguarding of GC information and assets. Percentage of responses to Personnel Security Clearance requests completed within 75 business days 80% 31/03/2017
Percentage of complex reliability screening requests processed within 120 business days 85% 31/03/2017
Planning highlights

PSPC will:

There is no variance in the planned spending.

Sub-program 1.4.2: Controlled goods

This sub-program mitigates the risk of proliferation of tactical and strategic assets, helps strengthen Canada's defence trade controls, and supports Canada's domestic and international security interests, through the registration and inspection of private-sector individuals and companies possessing, examining or transferring controlled goods.

Budgetary financial resources (in dollars)
  Planned spending 2016–17 Planned spending 2017–18 Planned spending 2018–19
Net expenditures 4,064,957 4,064,957 4,064,957
Human resources (full-time equivalents [FTEs])
2016–17 2017–18 2018–19
51 51 51
Performance measurement
Expected results Performance indicators Targets Date to be achieved
Timely certifications are carried out to ensure controlled goods are safeguarded and protected against unauthorized access while in the custody of private-sector companies. Percentage of registration certificates issued within 32 business days 80% 31/03/2017
Percentage of companies compliant with the Controlled Goods Regulations upon first inspection 80% 31/03/2017
Planning highlights

PSPC will:

There is no variance in the planned spending.

Sub-program 1.4.3: Forensic accounting services

This sub-program provides forensic accounting services to Canadian and international governments, law enforcement agencies and prosecution services primarily on criminal investigations that have a financial component. These services support police investigations, prosecutions and, thus, Canadian and international criminal justice systems by providing specialized advice, forensic accounting reports, and expert witnesses testimony on the financial aspects of these investigations in an objective, independent and non-technical manner.

Budgetary financial resources (in dollars)
  Planned spending 2016–17 Planned spending 2017–18 Planned spending 2018–19
Net expenditures 2,690,144 2,690,144 2,690,144
Human Resources (FTEs)
2016–17 2017–18 2018–19
41.40 41.05 41.05
Performance measurement
Expected results Performance indicators Targets Date to be achieved
Quality and timely forensic accounting expertise, expert witness and advisory services are made available to internal and external public clients, and other levels of government and foreign governments. Percentage of clients satisfied with services 85% 31/03/2017
Planning highlights

PSPC will:

There is no variance in the planned spending.

Sub-program 1.4.4: Integrity framework

This sub-program supports accountability and integrity in PSPC's procurement and real property transactions. This includes policies, procedures and governance measures to ensure it does business with suppliers that respect the law and act with integrity. This sub-program also provides integrity database verifications to ensure suppliers are in compliance with the Integrity Framework. This is also done on behalf of other government departments with whom MOUs are in place.

Budgetary financial resources (in dollars)
  Planned spending 2016–17 Planned spending 2017–18 Planned spending 2018–19
Net expenditures 227,866 227,866 227,866
Human resources (full-time equivalents [FTEs])
2016–17 2017–18 2018–19
30 30 30
Performance measurement
Expected results Performance indicators Targets Date to be achieved
Timely services that support the integrity of procurement and real property transactions by ensuring PSPC does business with suppliers that respect the law and act with integrity. Percentage of verification checks completed within 4 hours 80% 31/03/2017
Planning highlights

Please note that the Government-wide Integrity Regime came into effect on July 3, 2015, replacing the former Integrity Framework.

PSPC will:

There is no variance in the planned spending.

Sub-program 1.4.5: Fairness monitoring and business dispute management

This sub-program provides assurance as to the fairness, openness, and transparency of selected departmental activities through the engagement of independent third party fairness monitors to observe all or part of a departmental activity. Business Dispute Management provides conflict prevention and alternative dispute resolution services to contractors, other government departments, and PSPC employees, where PSPC is the contracting authority.

Budgetary financial resources (in dollars)
  Planned spending 2016–17 Planned spending 2017–18 Planned spending 2018–19
Net expenditures 120,363 120,363 120,363
Human resources (full-time equivalents [FTEs])
2016–17 2017–18 2018–19
12 12 12
Performance measurement
Expected results Performance indicators Targets Date to be achieved
Quality and timely services providing independent assurances that PSPC's activities are conducted with fairness, openness and transparency. Percentage of responses to initial client request for fairness monitoring services within 2 business days 85% 31/03/2017
Percentage of clients satisfied with services provided by Fairness Monitoring Directorate 85% 31/03/2017
Planning highlights

PSPC will:

There is no variance in the planned spending.

Program 1.5: Federal pay and pension administration

This program provides reliable central systems and processes for pay and pension administration to federal organizations. Through our pay and pension services, PSPC ensure that federal government employees and pensioners are paid accurately and on time.

Budgetary financial resources (in dollars)
  Total budgetary expenditures
(main estimates)
2016–17
Planned spending 2016–17 Planned spending 2017–18 Planned spending 2018–19
Net expenditures 81,761,681 81,761,681 83,952,459 80,274,545
Human resources (full-time equivalents [FTEs])
2016–17 2017–18 2018–19
1,559.08 1,559.08 1,559.08
Performance measurement
Expected results Performance indicators Targets Date to be achieved
Employees are paid accurately and on time through reliable and efficient central systems and processes. Percentage of timely and accurate processing of government payroll as per schedule 100% 31/03/2017
Cost per account (PSPC) to administer pay systems and associated processes for all GC employees (back office) $105 31/03/2017
Cost per account (PSPC) to deliver Pay Centre Services (front office) $314 31/03/2017
Retirees are paid accurately and on time through reliable and efficient central systems and processes. Percentage of timely and accurate processing of pension payments as per schedule 100% 31/03/2017
Cost per account (GC-wide) to administer the Public Service Pension Plan and the Royal Canadian Mounted Police Pension Plan $178 (Public Service Superannuation Act (PSSA)) $156 (Royal Canadian Mounted Police Superannuation Act (RCMPSA)) 31/03/2017

Planning highlights

In 2016–17, PSPC will:

The fluctuation in planned spending is primarily related to the fit-up for the new pay centre building in Miramichi, New Brunswick, which is expected to be completed in 2017–18.

Sub-program 1.5.1: Pay

This sub-program administers pay and benefits processes for the Public Service of Canada and other organizations, in accordance with collective agreements, compensation policies and Memoranda of Understanding. Pay and benefits administration includes the development and delivery of services, processes and systems, and the provision of information, training and advice to compensation advisors. For most departments using the government accredited HR system (Peoplesoft), PSPC also provides all compensation services.

Budgetary financial resources (in dollars)
  Planned spending 2016–17 Planned spending 2017–18 Planned spending 2018–19
Net expenditures 68,762,714 71,828,293 68,147,340
Human resources (full-time equivalents [FTEs])
2016–17 2017–18 2018–19
767.99 767.99 767.99
Performance measurement
Expected results Performance indicators Targets Date to be achieved
Transactions are processed in the pay system on time. Percentage of public service pay transactions processed by the Pay Centre within established timeframes 95% 31/03/2017
Timely pay advice is provided to compensation advisors. Percentage of pay notifications issued within established timeframes 95% 31/03/2017
Planning highlights

PSPC will:

The fluctuation in planned spending is primarily related to the fit-up for the new pay centre building in Miramichi, New Brunswick, which is expected to be completed in 2017–18.

Sub-program 1.5.2: Pension

This sub-program administers pension plans and benefits for the Government of Canada. Pension administration includes the development and delivery of services, processes and systems, and the provision of information and advice to, and liaison with, employees and pensioners. This permits PWGSC to administer pensions in accordance with applicable legislation and policies.

Budgetary financial resources (in dollars)
  Planned spending 2016–17 Planned spending 2017–18 Planned spending 2018–19
Net expenditures 12,998,967 12,124,166 12,127,205
Human resources (full-time equivalents [FTEs])
2016–17 2017–18 2018–19
791.09 791.09 791.09
Performance measurement
Expected results Performance indicators Targets Date to be achieved
Transactions are processed in the pension system on time. Percentage of pension transactions processed within established timeframes 95% 31/03/2017
Planning highlights

PSPC will:

The decrease in planned spending is primarily related to the completion of the pension modernization of the Canadian Armed Forces (March 2017), under the Transformation of Pension Administration initiative.

Program 1.6: Linguistic management and services

This program defines the Translation Bureau of PSPC as a key component of the federal government's service delivery infrastructure. The Bureau is the sole internal linguistic services provider and offers translation, revision, interpretation and other linguistic services for Parliament, the judiciary, and federal departments and agencies. It is also the terminology authority within the federal government and has been mandated to develop terminology standards to ensure clear, uniform and quality communications within government. The Linguistic Management and Services program is mandated under the Translation Bureau Act.

Budgetary financial resources (in dollars)
  Total budgetary expenditures
(main estimates)
2016–17
Planned spending 2016–17 Planned spending 2017–18 Planned spending 2018–19
Net expenditures 60,707,474 60,707,474 60,530,122 60,968,580
Human resources (full-time equivalents [FTEs])
2016–17 2017–18 2018–19
1,124.65 1,053.65 987.65
Performance measurement
Expected results Performance indicators Targets Date to be achieved
The GC benefits from efficient, quality and timely linguistic services to support the use of both official languages in its operations and to communicate with Canadians in the official language of their choice. Percentage of documents translated and revised for Parliament within the deadline 95% 31/03/2017
Percentage of clients satisfied with services provided by the Translation Bureau 85% 31/03/2017
Charge per word for linguistic services $0.37 31/03/2017

Planning highlights

In 2016–17, PSPC will:

There is no significant variance in planned spending.

Sub-program 1.6.1: Terminology standardization program

As the federal government's terminology standardization and linguistic authority, the Translation Bureau is mandated with the development, standardization and distribution of terminology in the public service. In this capacity, this sub-program aims to ensure the establishment of terminology and language standards to promote consistency and quality in the government's communication with Canadians and to optimally manage the government's terminology expertise, and showcase Canada's collective wealth of linguistic and terminological knowledge.

Budgetary financial resources (in dollars)
  Planned spending 2016–17 Planned spending 2017–18 Planned spending 2018–19
Net expenditures 11,003,049 10,766,909 10,610,852
Human resources (full-time equivalents [FTEs])
2016–17 2017–18 2018–19
64.13 62.13 60.63
Performance measurement
Expected results Performance indicators Targets Date to be achieved
Federal institutions, the GC and Canadians benefit from efficient, standardized, quality and timely terminology services. Compliance percentage of terminological records posted in TERMIUM Plus® respecting quality and methodological standards 95% 31/03/2017
Percentage of 1 business day deadlines met to respond to terminology queries and requests received by the terminology assistance service 95% 31/03/2017
Direct unit cost of records created and modified in TERMIUM Plus® $55 31/03/2017
Planning highlights

PSPC will:

There is no significant variance in planned spending.

Sub-program 1.6.2: Translation and other linguistic services

This sub-program aims to offer a full, integrated range of language solutions in both official languages, in Canada's Aboriginal languages, and in over 100 foreign languages. It ensures an effective and efficient provision of quality translation, revision, editing and language advice services at a reasonable cost to the judiciary and federal departments and agencies on a cost recovery basis.

Budgetary financial resources (in dollars)
  Planned spending 2016–17 Planned spending 2017–18 Planned spending 2018–19
Net expenditures 5,963,309 6,294,402 7,047,606
Human resources (full-time equivalents [FTEs])
2016–17 2017–18 2018–19
800.52 734.02 672.02
Performance measurement
Expected results Performance indicators Targets Date to be achieved
Departments and agencies benefit from quality and timely linguistic services provided in a closed-security environment to support the requirements of Government. Percentage of clients satisfied with the services provided by Translation Bureau 85% 31/03/2017
Percentage of translation requests that are delivered within the deadline 95% 31/03/2017
Percentage of clients with a master agreement (for departments listed in Annex I, I.1, II, III, IV and V of the Financial Administration Act (FAA)) 90% 31/03/2017
Planning highlights

PSPC will:

The increase in planned spending is primarily related to minor fluctuations in cash flow requirements to offer best value of services, including the return of efficiencies to clients.

Sub-program 1.6.3: Translation and interpretation to Parliament

This sub-program aims to ensure the provision of timely translation, interpretation and other linguistic services to Parliament. This enables Parliament to function in both official languages and any other languages required. More precisely, the Bureau translates and reviews documents from the House of Commons, the Senate, Senate and House of Commons committees, MPs' and Senators' offices, administrative services of both Houses, the Library of Parliament, the Office of the Conflict of Interest and Ethics Officer and the Office of the Senate Ethics Officer. It also provides official languages interpretation for the debates in the House of Commons, the Senate, Cabinet and their committees, press conferences and the proceedings of parliamentary associations. Furthermore, interpreters regularly accompany Senators and MPs who belong to parliamentary committees when they travel in Canada and abroad. Furthermore, the Bureau provides real time closed captioning services in French and in English of the Chamber proceedings and televised committees.

Budgetary financial resources (in dollars)
  Planned spending 2016–17 Planned spending 2017–18 Planned spending 2018–19
Net expenditures 31,750,068 31,750,068 31,750,068
Human resources (full-time equivalents [FTEs])
2016–17 2017–18 2018–19
214 213 212
Performance measurement
Expected results Performance indicators Targets Date to be achieved
Parliament benefits from quality and timely linguistic services to support equality of status for both official languages. Percentage of clients satisfied with the services provided by the Translation Bureau 85% 31/03/2017
Percentage of documents translated and revised for Parliament within the deadline 95% 31/03/2017
Planning highlights

PSPC will:

There is no variance in the planned spending.

Sub-program 1.6.4: Conference interpretation

This sub-program aims to ensure the provision of conference interpretation services in official languages, in Canada's Aboriginal languages, in Foreign languages and in visual languages to all federal government departments and agencies at events such as international summits, bilateral or multilateral discussions between heads of state/government, intra- or inter-departmental conferences and meetings between federal ministers and their provincial or territorial counterparts. It also aims to ensure the provision of conference interpretation services in visual languages to deaf or hard of hearing federal public servants.

Budgetary financial resources (in dollars)
  Planned spending 2016–17 Planned spending 2017–18 Planned spending 2018–19
Net expenditures 11,991,048 11,718,743 11,560,054
Human resources (full-time equivalents [FTEs])
2016–17 2017–18 2018–19
46 44.50 43
Performance measurement
Expected results Performance indicators Targets Date to be achieved
The GC benefits from quality and timely interpretation services. Percentage of interpretation requests delivered according to specific events' needs 95% 31/03/2017
Percentage of clients satisfied with conference interpretation services 85% 31/03/2017
Planning highlights

PSPC will:

There is no significant variance in planned spending.

Program 1.7: Specialized programs and services

This program provides federal organizations with high quality, timely and accessible specialized services and programs.

Budgetary financial resources (in dollars)
  Total budgetary expenditures
(main estimates)
2016–17
Planned spending 2016–17 Planned spending 2017–18 Planned spending 2018–19
Net expenditures 29,454,041 29,454,041 30,059,862 30,136,298
Human resources (full-time equivalents [FTEs])
2016–17 2017–18 2018–19
572.91 575.87 576.70
Performance measurement
Expected results Performance indicators Targets Date to be achieved
Federal organizations have access to quality services to improve the management, delivery and safeguard of selected government operations and/or assets while minimizing their impact on the environment. Percentage of clients satisfied with the quality of services 85% 31/03/2017
Percentage of sub-programs and services that meet their expected results including service levels or published standards 100% 31/03/2017

Planning highlights

In 2016–17, PSPC will:

There is no significant variance in planned spending.

Sub-program 1.7.1: Greening of government operations

This sub-program aims to accelerate the greening of the government's operations by providing government-wide leadership to enable significant reductions in the environmental impact of federal operations within PSPC's own operations, and by working with other government departments and agencies to improve the environmental performance of the federal government. This is done through the development of polices, by providing advice and by issuing guidelines pertaining to sustainable development and environmental stewardship.

Budgetary financial resources (in dollars)
  Planned spending 2016–17 Planned spending 2017–18 Planned spending 2018–19
Net expenditures 1,362,975 1,362,975 1,362,975
Human resources (full-time equivalents [FTEs])
2016–17 2017–18 2018–19
14.75 15.62 15.95
Performance measurement
Expected results Performance indicators Targets Date to be achieved
Government-wide guidance supports federal departments in reducing the environmental footprint of their operations. Percentage of Federal Sustainable Development Strategy (FSDS) Theme IV targets for which up-to-date guidance documentation exists 100% 31/03/2017
FSDS-bound departments are consulted to develop goals, targets, implementation strategies and indicators in order to prepare a draft of the third cycle of the FSDS (2016–19 FSDS). Timely delivery of FSDS Theme IV draft Framework, as per Environment Canada schedule 100% 31/03/2017
Planning highlights

PSPC will:

There is no variance in the planned spending.

Sub-program 1.7.2: Client Service Strategy

This sub-program leads PSPC's Client Service Strategy.

Budgetary financial resources (in dollars)
  Planned spending 2016–17 Planned spending 2017–18 Planned spending 2018–19
Net expenditures 961,582 961,582 961,582
Human resources (full-time equivalents [FTEs])
2016–17 2017–18 2018–19
12 12 12
Performance measurement
Expected results Performance indicators Targets Date to be achieved
Client organizations have access to services that meet their needs and are based on strong service management practices. Percentage of Blue and Green ratings in the PSPC Client Barometer 85% 31/03/2017
Percentage of PSPC published service standards meeting or exceeding their target 75% 31/03/2017
Planning highlights

PSPC will:

There is no variance in the planned spending.

Sub-program 1.7.3: Government information services

This sub-program provides information to Canadians on Government of Canada programs and publications and supports the effectiveness of Government of Canada communications activities through the provision of:

Budgetary financial resources (in dollars)
  Planned spending 2016–17 Planned spending 2017–18 Planned spending 2018–19
Net expenditures 18,955,347 18,955,347 18,955,347
Human resources (full-time equivalents [FTEs])
2016–17 2017–18 2018–19
117.37 116.98 116.98
Performance measurement
Expected results Performance indicators Targets Date to be achieved
Canadians have access to centralized GC information. Percentage of legislated publication dates met by Canada Gazette 100% 31/03/2017
Percentage of Publishing and Depository Services client requests processed within 5 business days 80% 31/03/2017
Federal organizations receive services to support the delivery of selected GC communications activities and their compliance with applicable legislation and policy. Percentage of Advertising projects managed by clients complying with relevant legislation and policy 98% 31/03/2017
Percentage of Public Opinion Research projects for which the statement of work was reviewed and feedback was provided to the client within three business days of receipt 80% 31/03/2017
Planning highlights

PSPC will:

There is no variance in the planned spending.

Sub-program 1.7.4: Document imaging services

This sub-program provides quality and efficient document imaging and data capture offerings as a cost-recovery service to federal organizations, leveraging internal and private-sector solutions. The service consists of image processing, indexing and secure archiving of electronic records. Modernization of business processes through document imaging enabled services assists departments in reducing processing costs and in some cases, reducing warehousing costs, improves service levels to citizens and unlocks corporate knowledge stored in paper archives for improved decision making. This service is certified against the required Canadian standards for electronic records as documentary evidence for use in legal disputes.

Budgetary financial resources (in dollars)
  Planned spending 2016–17 Planned spending 2017–18 Planned spending 2018–19
Net expenditures 1,311,992 1,608,692 1,601,812
Human resources (full-time equivalents [FTEs])
2016–17 2017–18 2018–19
39.24 39.24 39.24
Performance measurement
Expected results Performance indicators Targets Date to be achieved
Quality and efficient document imaging services. Percentage of documents processed while respecting the price quoted to clients for their imaging projects 95% 31/03/2017
Percentage of documents processed which respect the Service Level, and turnaround time, as per the MOU 95% 31/03/2017
Rate of imaging project reject, or re-scan 5% 31/03/2017
Planning highlights

PSPC will:

The increase in planned spending is primarily related to the growth in services provided to other federal organizations for document imaging.

Sub-program 1.7.5: Shared Travel Services

This sub-program provides end-to-end travel related tools and services to federal departments and agencies to simplify, efficiently manage, and reduce the cost of government travel. This is achieved by negotiating discount agreements on flights and rail, offering a centralized travel management system, and by disseminating relevant and timely information about government travel.

Budgetary financial resources (in dollars)
  Planned spending 2016–17 Planned spending 2017–18 Planned spending 2018–19
Net expenditures 531,580 531,580 531,580
Human resources (full-time equivalents [FTEs])
2016–17 2017–18 2018–19
40 40 40
Performance measurement
Expected results Performance indicators Targets Date to be achieved
Federal government employees use and are satisfied with cost efficient travel services and tools. Percentage of federal government employees' satisfaction 80% 31/03/2017
Percent of savings realized for flights and rail as a result of discount agreements negotiated by PSPC 10% 31/03/2017
Percentage of GC entities adopting Shared Travel Services 85% 31/03/2017
Planning highlights

PSPC will:

There is no variance in the planned spending.

Sub-program 1.7.6: Central relocation services

This sub-program manages a government-wide service that oversees moving operations for the relocation of federal government employees, excluding Department of National Defence and the Royal Canadian Mounted Police. This is done by managing and renewing household goods contracts to reduce relocation administrative costs, and ensure a consistent level of service to employees being relocated.

Budgetary financial resources (in dollars)
  Planned spending 2016–17 Planned spending 2017–18 Planned spending 2018–19
Net expenditures 0 0 0
Note:

No net expenditures are shown since this service will continue to be fully recovered from clients.

Human resources (full-time equivalents [FTEs])
2016–17 2017–18 2018–19
5.80 5.78 5.78
Performance measurement
Expected results Performance indicators Targets Date to be achieved
Federal government employees are satisfied with the relocation services provided while respecting appropriate Treasury Board policies and directives. Percentage of client departments expressing a positive level of satisfaction with services provided 80% 31/03/2017
Planning highlights

PSPC will:

There is no variance in the planned spending.

Sub-program 1.7.7: Government of Canada administrative services

This sub-program has a horizontal focus to delivering corporate administrative and HR support services, on cost recovery basis, to achieve efficiencies for client federal organizations. Government of Canada Administrative Services reduces the number of back-office administrative IT systems across government, and purchases, creates, modifies and maintains common GC versions of products, which eliminates duplication in individual departments and agencies allowing them to focus resources on key programs.

Budgetary financial resources (in dollars)
  Planned spending 2016–17 Planned spending 2017–18 Planned spending 2018–19
Net expenditures 2,739,497 3,031,147 3,114,463
Human resources (full-time equivalents [FTEs])
2016–17 2017–18 2018–19
163.25 165.75 166.25
Performance measurement
Expected results Performance indicators Targets Date to be achieved
Government departments and agencies have access to human resources and compensation services to fulfil their human resources function needs. Percentage of clients satisfied overall with human resource services provided 90% 31/03/2017

Federal organizations have access to shared information management, financial, human resources and materiel systems to help them meet their obligations.

Percentage of clients satisfied overall with system cluster services provided 90% 31/03/2017
Percentage of shared case management clients on-boarded as per April 1, 2016 on-boarding plan 100% 31/03/2017
Percentage of My GCHR users
on-boarded as per April 1, 2016
on-boarding plan
100% 31/03/2017
Percentage of GCDOCSFootnote 4 users
on-boarded as per April 1, 2016
on-boarding plan
100% 31/03/2017
Planning highlights

PSPC will:

The increase in planned spending is primarily related to client organizations onboarding the government-wide human resource management system and the Enterprise Record Management Solution.

Sub-program 1.7.8: Asset disposal

This sub-program supports the federal government in disposing surplus moveable or seized goods, including through online GCSurplus. This service allows asset disposal in a transparent and financially-sustainable manner.

Budgetary financial resources (in dollars)
  Planned spending 2016–17 Planned spending 2017–18 Planned spending 2018–19
Net expenditures 2,631,216 2,648,687 2,648,687
Human resources (full-time equivalents [FTEs])
2016–17 2017–18 2018–19
144.50 144.50 144.50
Performance measurement
Expected results Performance indicators Targets Date to be achieved
The federal government obtains best value in disposing of surplus moveable or seized goods. Percentage of seized property sales obtaining 90% of appraised asset value 90% 31/03/2017
Percentage of the minimum bid obtained via online sales (only items with a minimum bid greater than $100) 150% 31/03/2017
Planning highlights

PSPC will:

There is no significant variance in planned spending.

Sub-program 1.7.9: Standards development and certification

This sub-program provides standards and conformity assessment services in support of the economic, regulatory, procurement, health, safety and environmental interests of government, industry, and consumers. This is achieved by developing and reviewing standards and certifying products, services and management systems within specified timeframes to ensure consumer confidence.

Budgetary financial resources (in dollars)
  Planned spending 2016–17 Planned spending 2017–18 Planned spending 2018–19
Net expenditures 959,852 959,852 959,852
Human resources (full-time equivalents [FTEs])
2016–17 2017–18 2018–19
36 36 36
Performance measurement
Expected results Performance indicators Targets Date to be achieved
The federal government and industry use standards development and conformity assessment services in support of their interests in the economic, regulatory, procurement, health, safety and environmental areas. Percentage of standards reviewed within specified timeframes 75% 31/03/2017
Percentage of conformity assessment services delivered within specified timeframe 85% 31/03/2017
Level of federal government and industry satisfaction with Canadian General Standards Board's conformity assessment services 75% 31/03/2017
Planning highlights

PSPC will:

There is no variance in the planned spending.

Program 1.8: Procurement Ombudsman

This program, operating at arms-length from the government, reviews procurement practices of federal departments and agencies, investigates complaints from suppliers regarding the award or administration of federal contracts, and ensures the provision of an alternative dispute resolution process for existing contracts. This program helps promote fairness, openness and transparency in the federal procurement process.

Budgetary financial resources (in dollars)
  Total budgetary expenditures
(main estimates)
2016–17
Planned spending 2016–17 Planned spending 2017–18 Planned spending 2018–19
Net expenditures 4,118,152 4,118,152 4,118,152 4,118,152
Human resources (full-time equivalents [FTEs])
2016–17 2017–18 2018–19
26.50 25 25
Performance measurement
Expected results Performance indicators Targets Date to be achieved
Increased awareness of fairness, openness and transparency in federal procurement practices. Percentage of reviews of complaints, requests for alternative dispute resolution (ADR) services and procurement practice reviews initiated and completed within the timelines specified in the Procurement Ombudsman Regulations 100%
31/03/2017

Planning highlights

In 2016–17, the Office of the Procurement Ombudsman (OPO) will:

There is no variance in the planned spending.

Sub-program 1.8.1: Review of procurement practices

This sub-program allows for an independent review of departmental and government-wide procurement practices, and makes recommendations to promote fairness, openness and transparency in federal procurement.

Budgetary financial resources (in dollars)
  Planned Spending 2016–17 Planned Spending 2017–18 Planned Spending
2018–19
Net expenditures 2,158,874 2,158,874 2,158,874
Human resources (full-time equivalents [FTEs])
2016–17 2017–18 2018–19
13.25 12.50 12.50
Performance measurement
Expected results Performance indicators Targets Date to be achieved
Federal organizations receive impartial, relevant and achievable recommendations. Percentage of departments, whose practices were reviewed, that have taken action in response to the Ombudsman's recommendations 100% 31/03/2017
Planning highlights

The OPO will:

There is no variance in the planned spending.

Sub-program 1.8.2: Supplier complaints

This sub-program ensures that complaints from Canadian suppliers regarding the award or administration of contracts, as well as all other contacts to the Office, are addressed in a timely manner by a knowledgeable and independent third-party.

Budgetary financial resources (in dollars)
  Planned spending 2016–17 Planned spending 2017–18 Planned spending 2018–19
Net expenditures 1,959,278 1,959,278 1,959,278
Human resources (full-time equivalents [FTEs])
2016–17 2017–18 2018–19
13.25 12.50 12.50
Performance measurement
Expected results Performance indicators Targets Date to be achieved
Contacts are addressed in a timely manner. Percentage of contacts addressed in accordance with Office of Procurement Ombudsman's service standards 100%
31/03/2017
Planning highlights

The OPO will:

There is no variance in the planned spending.

Program 1.9: Internal services

Internal Services are groups of related activities and resources that are administered to support the needs of programs and other corporate obligations of an organization. These groups are:

Internal Services include only those activities and resources that apply across an organization and not those provided to a specific program.

Budgetary financial resources (in dollars)
  Total budgetary expenditures
(main estimates)
2016–17
Planned spending 2016–17 Planned spending 2017–18 Planned spending 2018–19
Net expenditures 231,502,828 231,502,828 231,902,320 231,870,106
Human resources (full-time equivalents [FTEs])
2016–17 2017–18 2018–19
2,700.4 2,646.35 2,642.59

Planning highlights

In 2016–17, PSPC will:

There is no significant variance in planned spending.

Sub-program 1.9.1: Management and oversight

Management and Oversight Services involve activities undertaken for determining strategic direction and governance, program planning and design; representing values and ethics; and allocating resources and taking investment decisions; as well as those activities related to analyzing exposure to risk and determining appropriate countermeasures. They ensure that the service operations and programs of the federal government comply with applicable laws, regulations, policies, and/or plans.

Service Groupings for Management and Oversight Services include:

Human resources (full-time equivalents [FTEs])
2016–17 2017–18 2018–19
353.22Footnote 3 355.43Footnote 3 352.41Footnote 3
Planning highlights

PSPC will:

Sub-program 1.9.2: Communications

Communications Services involve activities undertaken to ensure that Government of Canada communications are effectively managed, well coordinated and responsive to the diverse information needs of the public. The communications management function ensures that the public—internal or external—receives government information, and that the views and concerns of the public are taken into account in the planning, management and evaluation of policies, programs, services and initiatives.

Service Groupings for Communications Services include but are not limited to:

Human resources (full-time equivalents [FTEs])
2016–17 2017–18 2018–19
133.26 136.46 137.18
Planning highlights

PSPC will:

Sub-program 1.9.3: Legal

Legal Services involve activities undertaken to enable government departments and agencies to pursue policy, program and service delivery priorities and objectives within a legally sound framework. Services include the provision of: policy and program advice, direction in the development and drafting of the legal content of bills, regulations, and guidelines; assistance in the identification, mitigation and management of legal risks; legal support in ensuring compliance and enforcement of standards, regulations and guidelines; and representing the Crown's interests in litigation.

Service Groupings for Legal Services include:

Human resources (full-time equivalents [FTEs])
2016–17 2017–18 2018–19
20.44 20.44 20.44
Planning highlights

PSPC will:

Sub-program 1.9.4: Human resources management

Human Resources Management Services involve activities undertaken for determining strategic direction, allocating resources among services and processes, as well as activities relating to analyzing exposure to risk and determining appropriate countermeasures. They ensure that the service operations and programs of the federal government comply with applicable laws, regulations, policies, and/or plans.

Service Groupings for Human Resources Management Services include:

Human resources (full-time equivalents [FTEs])
2016–17 2017–18 2018–19
635.07 577.13 577.13
Planning Highlights

PSPC will:

Sub-program 1.9.5: Financial management

Financial Management Services involve activities undertaken to ensure the prudent use of public resources, including planning, budgeting, accounting, reporting, control and oversight, analysis, decision support and advice, and financial systems.

Service Groupings for Financial Management Services include:

Human resources (full-time equivalents [FTEs])
2016–17 2017–18 2018–19
521 521 521
Planning highlights

PSPC will continue to:

Sub-program 1.9.6: Information management

Information Management Services involve activities undertaken to achieve efficient and effective information management to support program and service delivery; foster informed decision making; facilitate accountability, transparency, and collaboration; and preserve and ensure access to information and records for the benefit of present and future generations. Information management is the discipline that directs and supports effective and efficient management of information in an organization, from planning and systems development to disposal or long-term preservation.

Service Groupings for Information Management Services include:

Human resources (full-time equivalents [FTEs])
2016–17 2017–18 2018–19
144.41 146.89 147.43
Planning highlights

PSPC will:

Sub-program 1.9.7: Information technology

Information Technology Services involve activities undertaken to achieve efficient and effective use of information technology to support government priorities and program delivery, to increase productivity, and to enhance services to the public. The management of information technology includes planning, building (or procuring), operating and measuring performance.

Service Groupings for Information Technology Services include:

Human resources (full-time equivalents [FTEs])
2016–17 2017–18 2018–19
814 810 808
Planning highlights

PSPC will:

Sub-program 1.9.8: Real property

Real Property Services involve activities undertaken to ensure real property is managed in a sustainable and financially responsible manner, throughout its life cycle, to support the cost-effective and efficient delivery of government programs. Real property is defined as any right, interest or benefit in land, which includes mines, minerals and improvements on, above or below the surface of the land.

Service Groupings for Real Property Services include:

Human resources (full-time equivalents [FTEs])
2016–17 2017–18 2018–19
35 35 35
Planning highlights

PSPC will:

Sub-program 1.9.9: Materiel

Materiel Services involve activities undertaken to ensure that materiel can be managed by departments in a sustainable and financially responsible manner that supports the cost-effective and efficient delivery of government programs. Materiel is defined as all movable assets, excluding money and records, acquired by Her Majesty in right of Canada. Materiel management entails all activities necessary to acquire, hold, use and dispose of materiel, including the notion of achieving the greatest possible efficiency throughout the life cycle of materiel assets.

Service Groupings for Materiel Services include:

Human resources (full-time equivalents [FTEs])
2016–17 2017–18 2018–19
21.75 21.75 21.75
Planning highlights

PSPC will:

Sub-program 1.9.10: Acquisition

Acquisition Services involve activities undertaken to acquire a good or service to fulfill a properly completed request (including a complete and accurate definition of requirements and certification that funds are available) until entering into or amending a contract.

Service Groupings for Acquisition Services include:

Human resources (full-time equivalents [FTEs])
2016–17 2017–18 2018–19
22.25 22.25 22.25
Planning highlights

PSPC will continue to:

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