Strategic outcome and program descriptions

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Canada Revenue Agency

Strategic Outcome 1

Taxpayers meet their obligations and Canada's revenue base is protected.

Program 1.1: Reporting Compliance

The Reporting Compliance Program seeks to protect the integrity of Canada's voluntary compliance system by identifying and addressing the small segment of the population that does not report the correct amounts. The Canada Revenue Agency's compliance interventions follow an escalating approach that moves from influencing compliance to enforcing it. The Canada Revenue Agency seeks to influence compliance attitudes by increasing taxpayers' understanding of their tax obligations through targeted outreach activities, client service, and education. It also completes examinations, audits, and investigations at the domestic and international level to ensure Canada's tax laws are being followed.

Program 1.2: Collections, Compliance and Verification

The Collections, Compliance, and Verification program identifies, addresses, and prevents non‐compliance to make sure tax debt is resolved promptly. The Canada Revenue Agency takes a progressive approach to compliance and debt collection, starting with education and outreach activities to remind taxpayers of their compliance obligations. the Canada Revenue Agency works with individuals and businesses that have outstanding tax returns or remittances or that owe money to help them meet their tax obligations and pay what they owe. When needed, the Canada Revenue Agency takes action to address non–compliance through a range of activities to make sure Canada's tax laws for registration, filing, withholding, and debt payment are followed.

Program 1.3: Assessment of Returns and Payment Processing

The Assessment of Returns and Payment Processing program assesses and processes tax returns and payments for individuals and businesses as quickly and accurately as possible, giving them early certainty to help them manage their tax affairs confidently. The Canada Revenue Agency aims to reduce red tape by providing streamlined and timely services to individuals and businesses while securing Canada's revenue base.

Program 1.4: Taxpayer and Business Assistance

The Taxpayer and Business Assistance program is committed to providing taxpayers with the accurate and timely information they need to comply with Canada's tax laws. The Canada Revenue Agency website is organized according to taxpayer needs, giving detailed information about its programs and services for individuals and families, businesses, charities and giving, and representatives. Taxpayers with more complex information needs can contact the Canada Revenue Agency's call centres, refer to its publications and videos, or use its technical interpretations and rulings services. To further support taxpayers, the Canada Revenue Agency monitors charities and administers registered plans to make sure they meet the legislative requirements.

Program 1.5: Appeals

The Appeals program offers a timely and objective redress process to resolve disputes resulting from decisions the Canada Revenue Agency made. The program also reviews requests for taxpayer relief and resolves service complaints.

Strategic Outcome 2

Eligible families and individuals receive timely and accurate benefit payments.

Program 2.1: Benefit Programs

The Benefit Programs help many Canadians who depend on benefit payments for a large part of their household income. The Canada Revenue Agency administers a range of ongoing benefits and one‐time payment programs on behalf of the provinces and territories and the federal government, such as the Canada child tax benefit, the Goods and services tax/Harmonized sales tax credit, and the universal child care benefit. The Canada Revenue Agency makes sure the right benefit payment is made to the right individual at the right time and gives recipients accessible information and timely responses to their enquiries.

Strategic Outcome 3

Taxpayers and benefit recipients receive an independent and impartial review of their service-related complaints.

Program 3.1: Taxpayers' Ombudsman

The Taxpayers' Ombudsman reports directly to the Minister of National Revenue and operates independently at arm's length from the management of the Canada Revenue Agency and the Canada Revenue Agency Board of Management; provides advice to the Minister of National Revenue about service matters at the Canada Revenue Agency; addresses requests for reviews made by taxpayers and benefit recipients with respect to service matters, including the service rights outlined in the Taxpayer Bill of Rights; and identifies and reviews systemic and emerging service-related issues within the Canada Revenue Agency that have a negative impact on taxpayers and benefit recipients.

Strategic Outcome 4

The following program supports all strategic outcomes within this organization.

Program 4.1: Internal services

The Internal services program supports all strategic outcomes and is common across government. Internal services are groups of related activities and resources that are administered to support the needs of programs and other corporate obligations of an organization. These groups are: Management and oversight services; Communications services; Legal services; Human resources management services; Financial management services; Information management services; Information technology services; Real property services; Materiel services; Acquisition services; and Travel and Other administrative services. Internal services include only those activities and resources that apply across an organization and not to those provided specifically to a program.

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