ARCHIVED CD 2004-019: Pension Benefits Division Act (PBDA)
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Process for Compensation Advisors
(Revised June 13, 2011)
Effective September 7, 2004, the administration of all PBDA activities, including advice to employees, spouses/ex-spouses or legal representatives, will be the responsibility of the Public Service Pension Centre in Shediac, New Brunswick. The following is an outline of the new process.
Request for PBDA Information
- Requests for PBDA information, either from an employee, spouse/ex-spouse or legal representative, shall be directed to the Pension Centre. A PBDA Client Advisory Service has been established in Shediac, New Brunswick. They will be responsible for all inquiries regarding pension benefit divisions; their service is accessible at this toll free number 1-800-561-7930 . Telephone calls on PBDA related general inquiries will be returned within 48 hours.
- | The employee's compensation advisor refers all PBDA related inquiries to the Pension Centre. The compensation advisor also provides the employee, spouse/ex-spouse or legal representative with the Division of Pension Benefits Package and/or provide them with the Pension Centre contact information located on the " Your Public Service Pension and Benefits " Web portal, under " Your Public Service Pension and Benefits - Contact us ". The contact information includes the Pension Center Web portal address, a toll free telephone number, and email address, a mailing address and a facsimile number.
Request for PBDA Estimate
- | Requests for PBDA estimates, either from an employee, spouse/ex-spouse or legal representative, shall be directed to the Pension Centre. A PBDA estimate will be completed using data currently available in the Pension System.
- | The Pension Centre will provide the PBDA estimate directly to the employee, spouse/ex-spouse or legal representative. If the client is an employee, an estimate of the resulting reduced pension will also be provided. PBDA estimates will be completed by the Pension Centre within five working days from receipt of all documentation/data.
- | In a limited number of cases, the Pension Centre may require specific information or data validation of service, salary, deficiencies and arrears before the estimate can be properly calculated. In those cases, the Pension Centre will contact the employee's compensation advisor for specific information. Where additional data is required by the Pension Centre, the compensation advisor is required to complete the request within seven working days to ensure that we are providing a quality service to our employees.
- | For employees who are not paid through the Regional Pay System, the Pension Centre may request missing salary data in order to calculate a PBDA estimate. The Pension Centre will request the information from the employee's compensation advisor. The current process for providing this data remains unchanged. The same service standards as mentioned above will apply.
- | PBDA applications, either from an employee, spouse/ex-spouse or legal representative, shall be directed to the Pension Centre. Contrary to the process for PBDA estimates, the Pension Centre may contact the employee's compensation advisor to request a complete data validation of service, salary, deficiencies and arrears to ensure an accurate determination of the entitlement.
- | Each year, the employee will also receive their Pension and Insurance Benefits Statement that will reflect the PBDA adjusted pension benefit.
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