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Public Service Pay Centre dashboard

Notice

This page has been renewed to better reflect the experience of employees. It puts emphasis on the age of transactions and shows more clearly the number of transactions at the Pay Centre and how quickly they are being processed.

The Public Service Pay Centre provides pay and compensation services to 48 departments and agencies, representing almost 250,000 active public servants. Our goal is to process transactions within service standards 95% of the time and have no transactions older than one year. We continue to work at all levels to resolve the number of outstanding transactions older than one year. This dashboard reports on the progress being made to ensure that public servants are paid accurately and on time.

This dashboard includes data up to and including February 28, 2024. We update this information monthly.

Transactions ready to be processed

430,000

for Pay Centre client departments and agencies

Breakdown by transaction types
  • 265,000 financial transactions
  • 30,000 financial transactions sent to home departments and agencies for processing and closure
  • 68,000 transactions with no financial impact, or general inquiries
  • 10,000 collective agreement transactions
  • 57,000 transactions waiting to be closed for which employees have already received payment

Breakdown in relation to service standards

Currently within service standard; 100,000 transactions
23%
Outside service standard, but less than a year old; 114,000 transactions
27%
Over 1 year past date received; 216,000 transactions
50%

Between February 1 and February 28, 2024, the number of outstanding transactions over a year old decreased by 3,000.

Transactions by service standard categories since June 2019

This month

127,000

new transactions received from February 1 to 28, 2024

141,000

transactions processed from February 1 to 28, 2024

78%

of non-collective bargaining transactions since April 1, 2023 were processed within service standards

The number of transactions received at the Pay Centre has steadily increased since 2021. This increase, along with the high complexity of outstanding transactions that remain, have limited our ability to reduce the number of transactions outside service standards.

Nonetheless, we are making progress and the number of transactions processed each month has generally increased, a result of our investments in technology and human resources.

Transactions received and processed since January 2019

Datasets for the Public Service Pay Centre update are available via the Open Government Portal.

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