Approving requests in a timely manner is a vital step to ensure employees get paid as quickly as possible. It’s important that managers get into the habit of checking requests regularly to make sure that employee requests are approved as soon as they are submitted. These types of requests include:
- student and regular hiring paperwork (completed and submitted as soon as possible)
In addition, there are two other important steps employees and managers should review when making pay requests:
Find many resources below to help managers use Phoenix.
Watch the video to learn why managers should approve requests as quickly as possible.
Transcript: Approve quickly
Start of clip.
(Upbeat instrumental background music fades in. A young, short-haired man in a blue checkered shirt begins speaking to the camera.)
The Phoenix pay system has caused frustrating and challenging pay issues for employees across the country.
(Music continues in background.)
Compensation experts are working hard to address existing pay problems.
Now this situation isn’t your fault, but you can help prevent new pay problems from happening.
Approve quickly. Managers should approve their employees pay requests as soon as they are submitted. Get into a regular routine of checking for requests awaiting approvals and submit completed hiring paperwork for students and new employees as soon as possible. This will help get your employees paid as quickly as possible.
(As he says “Approve quickly…,” the animated words APPROVE QUICKLY appear on the right. As he says “pay requests,” the animated words PAY REQUEST appear in a box. As our narrator points to the box and says “as soon as they are submitted,” the box changes into a check mark. As he says “Get into a regular routine of checking for requests awaiting approvals,” he points and the animated words Check for requests awaiting approval appear. As he says “and submit completed hiring paperwork for students and new employees as soon as possible,” he points and the animated words Submit hiring paperwork as soon as possible appear. Our narrator says “This will help get your employees paid as quickly as possible.”)
(Fade to white.)
(The animated words Visit Canada.ca/phoenix-help for more information appear on screen.)
(Public Services and Procurement Canada logo appears.)
(Government of Canada logo appears.)
(Background music fades.)
(Fade to black.)
End of clip.
- Guidance for managers and advisors served by the Pay Centre
- Phoenix for section 34 managers
- Pay Centre documentation requirements
- Contact the Client Contact Centre
- Getting started with Phoenix self-service
- Trusted sources and pay action requests
- Submit a pay action request
- Date modified: