Communications toolbox

We have many resources available that employees and managers can download or print. These include not only posters with the Canada.ca/phoenix-help URL for Pay Centre departments, but also customizable posters without the URL printed on them for non-Pay Centre departments to add to their own web address where information on pay for their department can be found. There are also posters in varying sizes and in both official languages, as well as computer pop-ups (one for Pay Centre departments and one for non-Pay Centre departments, again, with and without the URL) that departments can use to promote the idea of “timing matters.”

For departments and agencies served by the Public Service Pay Centre

Quick reference guide to support employees facing pay issues (11x17)

Quick reference guide to support employees facing pay issues (PDF,  57KB)

Image description

The infographic “Quick reference guide to support employees facing pay problems” is a quick reference guide to help support employees with their pay issues.

Box 1: Emergency salary advance / priority payment

You may apply for an emergency salary advance or a priority payment if you didn’t get paid or received an incorrect pay.

Departments and agencies are responsible for issuing pay advances and priority payments to their employees. Contact your manager or human resources unit for guidance.

Box 2: Updating personal information

To update your direct deposit information:

  • Log in to the Phoenix pay system
  • Go to Main Menu, then Self-Service, then Payroll and Compensation and then Direct Deposit
  • Edit the information and save

Update your personal information by using the self-service functionality of your internal HR management system (for example, MyGCHR and HRMIS) or contacting your HR unit.

Box 3: Understand your pay stub

You can visit the website to get clarification on the information relating to your pay stub, such as:

  • pay codes and abbreviations
  • deductions schedule
  • calculating your annual salary
  • gross pay
  • taxes and benefits
  • and much more

Box 4: Preventing pay issues

Timing matters when submitting requests for actings, new hires, terminations and transfers. Help prevent pay issues by taking these 3 actions:

  • Planning ahead: When possible, submit pay requests ahead of time to allow for processing.
  • Approving quickly: Managers should be approving pay requests as soon as they come in.
  • Taking training: Take the online training to learn how to use Phoenix and ensure pay requests are completed accurately.

Note that overtime is fully automated when submitted within 6 months and approved by your section 34 manager.

Box 5: Claims

You can claim the following if you have incurred expenses or financial losses because of the Phoenix pay system:

  • out-of-pocket expenses such as interest charges and late fees
  • reimbursement for tax advice
  • requests for an advance for government benefits
  • impacts to income taxes and government benefits

Box 6: Overpayments

Overpayments can be avoided when submitted on time. Flexible repayment options are available if you have an overpayment.

  • Confirm with your manager and HR unit that your staffing and pay documents are accurate, up to date and submitted into Phoenix
  • Submit a feedback form or call the Client Contact Centre
  • Await a letter from the Pay Centre confirming the amount owed and repayment options

Box 7

For more information, visit Canada.ca/phoenix-help

For departments and agencies served by the Pay Centre, contact the Client Contact Centre for inquiries that can’t be handled by your HR unit: 1-855-686-4729

Preventing pay issues: Timing matters (11x17)

Preventing pay issues: Timing matters (11x17) (PDF, 509KB)

Image description

Preventing pay issues: Timing matters

Preventing pay issues: Timing matters (24x36)

Preventing pay issues: Timing matters (24x36) (PDF, 432KB)

Image description

Preventing pay issues: Timing matters (24x36)

Preventing pay issues: Timing matters (electronic pop-up)

Preventing pay issues: Timing matters (electronic pop-up) (PDF, 436KB)

Image description

Preventing pay issues: Timing matters

For departments and agencies not served by the Pay Centre

The following files are ready for use. You will find a customizable poster and an electronic pop-up message without the URL printed on them for non-Pay Centre departments and agencies to add to their own web address where information on pay for their department can be found.

Quick reference guide to support employees facing pay issues (11x17)

Quick reference guide to support employees facing pay issues (PDF,  57KB)

Image description

The infographic “Quick reference guide to support employees facing pay problems” is a quick reference guide to help support employees with their pay issues.

Box 1: Emergency salary advance / priority payment

You may apply for an emergency salary advance or a priority payment if you didn’t get paid or received an incorrect pay.

Departments and agencies are responsible for issuing pay advances and priority payments to their employees. Contact your manager or human resources unit for guidance.

Box 2: Updating personal information

To update your direct deposit information:

  • Log in to the Phoenix pay system
  • Go to Main Menu, then Self-Service, then Payroll and Compensation and then Direct Deposit
  • Edit the information and save

Update your personal information by using the self-service functionality of your internal HR management system (for example, MyGCHR and HRMIS) or contacting your HR unit.

Box 3: Understand your pay stub

You can visit the website to get clarification on the information relating to your pay stub, such as:

  • pay codes and abbreviations
  • deductions schedule
  • calculating your annual salary
  • gross pay
  • taxes and benefits
  • and much more

Box 4: Preventing pay issues

Timing matters when submitting requests for actings, new hires, terminations and transfers. Help prevent pay issues by taking these 3 actions:

  • Planning ahead: When possible, submit pay requests ahead of time to allow for processing.
  • Approving quickly: Managers should be approving pay requests as soon as they come in.
  • Taking training: Take the online training to learn how to use Phoenix and ensure pay requests are completed accurately.

Note that overtime is fully automated when submitted within 6 months and approved by your section 34 manager.

Box 5: Claims

You can claim the following if you have incurred expenses or financial losses because of the Phoenix pay system:

  • out-of-pocket expenses such as interest charges and late fees
  • reimbursement for tax advice
  • requests for an advance for government benefits
  • impacts to income taxes and government benefits

Box 6: Overpayments

Overpayments can be avoided when submitted on time. Flexible repayment options are available if you have an overpayment.

  • Confirm with your manager and HR unit that your staffing and pay documents are accurate, up to date and submitted into Phoenix
  • Submit a feedback form or call the Client Contact Centre
  • Await a letter from the Pay Centre confirming the amount owed and repayment options

Box 7

For more information, visit Canada.ca/phoenix-help

For departments and agencies served by the Pay Centre, contact the Client Contact Centre for inquiries that can’t be handled by your HR unit: 1-855-686-4729

Preventing pay issues: Timing matters (non-Pay Centre departments)

Preventing pay issues: Timing matters (non-Pay Centre departments) (PDF, 879KB)

Image description

Preventing pay issues: Timing matters (non-Pay Centre departments)

Preventing pay issues: Timing matters (non-Pay Centre departments: electronic pop-up)

Preventing pay issues: Timing matters (non-Pay Centre departments: electronic pop-up) (PDF, 812KB)

Image description

Preventing pay issues: Timing matters (non-Pay Centre departments: electronic pop-up)

Phoenix graphic standards

These files might be helpful when using the graphic elements of the campaign to promote it within your department or agency, for instance on your website or on your television screens.

Downloadable elements and icons

POSTER (EPS)

Fonts

Specific typefaces have been selected to maintain a consistent and unified look for the body copy, subheaders and headers of the text.

Colours and background

The colours that have been selected are an essential part of the corporate look and should be respected.

Colours

CMYK: 34.6-100-28.2-3.54
RGB: 168-32-110

Helvetica Neue LT Std - 57 Condensed

CMYK: 34.6-100-28.2-3.54
RGB: 168-32-110
JPEG: 3.1KB

CMYK: 65.85-55.5-52.7-27.5
RGB: 88-89-91

CMYK: 65.85-55.5-52.7-27.5
RGB: 88-89-91
JPEG: 3.1KB

CMYK: 81.8-24.2-39.6-1.75
RGB: 14-146-153

CMYK: 81.8-24.2-39.6-1.75
RGB: 14-146-153
JPEG: 3.1KB

Background

Background style 1: White to Grey/black gradient
Angle: 45 degrees
Location: 80%

FIP and Wordmark

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