How to access your pay stub

Learn how you can access your pay stub through the Compensation Web Applications.

How to access your pay stub

Transcript: How to access your pay stub

Video length: 1:53 minutes

Start of clip.

(A man named Bob is sitting at his desk, looking at a computer. Question marks appear over his head.)

Text displayed: How to access my pay stub?

(Bob looks sad.)

(Bob faces an opening door, out of which extends a hand holding a cheque. Bob jumps for joy.)

(Narrator speaks.) It’s pay day and Bob just got paid.

(Bob is back at his desk, looking at his computer, his hands in the air.)

(Narrator speaks.) Due to recent issues with the pay system, Bob can’t check his pay stub on Phoenix.

(Sad, Bob is sitting at his desk, looking at a computer.)

(Narrator speaks.) How can he view his pay stub?

(Question marks appear above Bob’s head.)

(A multi-coloured bubble pops out.)

Text displayed: CWA – The Government of Canada’s Compensation Web Applications.

(Narrator speaks.) The Government of Canada’s Compensation Web Applications, or CWA, is the solution!

(Standing, Bob extends his hand.)

(Narrator speaks.) Just follow these 2 steps:

Text displayed: 2 easy steps

(Bob looks at Step 1: a screen capture of the CWA home page.)

(Narrator speaks.) Step 1: Go to the Compensation Web Applications home page. Click the link “CWA pay stubs and archived tax slips.”

(The page scrolls downward and Bob selects “Continue” at the bottom of the page. A pop-up appears and Bob selects “Allow.”)

(Bob looks at Step 1: a screen capture of the CWA “Access Request” page.)

(Narrator speaks.) Follow the process as if you were signing in to Phoenix.

(Bob looks at Step 1: a screen capture of the Compensation Web Applications “Sign in” page. Bob enters his myKEY file name and password.)

Text displayed in a pop-up message: Reminder: you can only access CWA if you are connected to the Government of Canada network.

(Narrator speaks.) Just a quick reminder: You can only access CWA if you are connected to the Government of Canada network.

(Bob looks at Step 2: a screen capture of the CWA page “Pay Stubs & Archived Tax Slips.”)

(Narrator speaks.) You are now in your CWA account. Select the pay year …

(Bob looks at Step 2: a screen capture of the CWA 2017 pay stubs list.)

(Narrator speaks.) … and then select the pay stub.

(Bob looks at Step 2: a screen capture of a pay stub he has selected.)

(Narrator speaks.) There are a wide variety of codes listed on pay stubs, depending what type of work you do. Click the acronym link and a box will appear explaining what the entitlement or deduction means.

(Bob selects “Basic Pay.” A box appears with information about it.)

(Bob looks at Step 2: a screen capture of the page “How to read your pay stub.”)

(Narrator speaks.) If you need more information about common acronym codes and understanding your pay stub in CWA, you can visit the page “How to read your pay stub.”

(A screen capture of the page “Get help with Phoenix-related pay issues.”)

(Narrator speaks.) If you notice a problem with your pay, first check if your department is serviced by the Pay Centre.

(Bob speaks to a woman, who is sitting on a big chair with a laptop.)

(Narrator speaks.) Second, notify your manager about your issue.

(Bob talks on the phone.)

(Narrator speaks.) Finally, fill out the Phoenix feedback form or call the Pay Centre. If you are not serviced by the Pay Centre, contact your compensation advisor.

Text displayed: Pay Centre: 1-855-686-4729

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(Government of Canada wordmark)

End of clip.

If you are on leave or a retired or terminated employee and have not received your pay stub by mail, contact the Client Contact Centre by phone at 1-855-686-4729 or submit a Phoenix Feedback Form.

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